Manager Front Desk

Teresa A. Simmons

** ******* **** ************ ** 30121 (M) 770-***-**** **************@*****.***

Profile:

Skilled customer service expert with over 17 years of achieving customer satisfaction with inventory control background and over 4 years as an Administrative Manager excelling through patience, understanding and efficiently addressing needs with the professional expertise to grow in a new role as a member of your team.

Experience:

Sept. 2011 - March 2017 Atlanta Swim Academy Marietta, GA

Administrative Manager

Ensure highest quality of customer service

Manage +1500 Family accounts through Links Modular System

Manage and maintain schedules for Admin/Retail department employees

Supervise 4-5 Admin/Retail employees and oversee their job duties were performed in a timely and professional manner

Maintain/Balance cash drawer for daily use which averaged about $800 to $1200 a day

Print EOD reports

Resolve complaints/issues with customers involving scheduling, policy, fees, and accounts.

Complete quarterly inventory counts and reports for company accountant

Order/Process/Receive product for sale in retail area which ranged from$1500 to $20,000 in product.

Maintain a partnership with representatives from various companies (i.e. Speedo, AquaSphere, Finis) to provide current and up to date products

Resolve balances due after company’s monthly debit run

Work with Swim Director to create and update class schedules

Attend weekly management meetings providing up to date reports for retail and admin departments

Worked with approximately 10 swim teams each summer to order and deliver uniforms for their season

Process returns and/or refunds through IntegraPay

Oct. 2009 – Aug. 2010 Wellstar Kennestone Hospital Marietta, GA

Patient Access Specialist

Discharged patients from Emergency Department

Verified payment history and insurance information through RTE

Offered financial counseling with current and past due payments

Accepted and posted payments to customer accounts

Maintained and Managed cash/credit drawer

July 2005 – Aug. 2006 Hilton Garden Inn Kennesaw, GA

Front Desk Associate

Greeted and checked in/out guests

Managed cash/credit drawer

Ensured guest satisfaction through quality and efficient service

Assisted in training new staff members

Booked reservations for future guests through Hilton OnQ system

Oct. 2004 – Dec. 2004 J.C. Penney Kennesaw, GA

Sales Associate/Cashier/Inventory Control

Greeted and assisted customer during peak season

Replenished inventory through stock management

Maintain floor displays

Perform store resets for new inventory

Managed cash/credit drawer

Help perform open and closing procedures for store

Feb. 2004 – Aug. 2004 WalMart Supercenter Acworth, GA

Sales Associate/Cashier/Inventory Control

Replenished inventory through stock management by use of company telxon

Maintain floor displays

Perform store resets for new inventory through use of planograms

Managed cash/credit drawer

Assist customers with product questions or concerns

Education:

1996 – 2000

Sumter County Comprehensive High School

Americus, GA

Skills:

Communicate and work well with team settings

Trained on multiple POS systems

Multi-tasker under extreme pressure

Fats learner

Links Modular Software

Integrapay Systems

RTE systems

Hilton OnQ systems

Knowledge of Planograms

Contact this candidate