Front Desk Customer Service

Juan Pablo

Pacheco

Morales

Science and Technology in

Communication Graduate

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Calle Tizimul No. 63 SM 59 M18 LT 19

Cancún, Quintana Roo, CP 77515

Cel. 998-***-****

*************@*******.***

Nationality: Mexican

Age: 24 years

Summary Hardworking, highly motivated, and responsible person with great communication skills and an easygoing personality, looking to use my leadership qualities in a challenging long-term employment within the hospitality and tourism industry.

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Experience Ocean Dream Cancun / Front Desk & Reservation JULIO 2019 – MARZO 2020, CANCUN

At Ocean Dream’s Front Desk at First started in the area of Front Desk where the tasks were the usual; making Check-Ins and Check-Outs, taking fees, and having control of bracelets. Then supporting Reservations Department by creating and monitoring the newest reserves.

GR Solaris Cancún & Spa / Front Desk Receptionist

JUNIO 2018 – JULIO 2019, CANCUN

My positive experience in GR Solaris helped me define that I hold a high interest in a career in Hospitality. Many of my responsibilities as a receptionist included checking in and out guests (vía SiH), verifying reservations and attending any incidents reported by providing effective solutions with a service oriented attitude.

Southwest Airlines/ Customer Service Agent

FEBRUARY 2018 - MAYO 2018, CANCUN

As a customer service agent at Southwest, my responsibilities included checking in passengers on time for their scheduled flights which required problem solving skills and a positive attitude.

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Education Universidad Interamericana Para el Desarrollo / Bachelor’s Degree in Science and Technology in Communication

AUGUST 2014 - SEPTEMBER 2017, CANCUN

Certified English speaker by Test of English for International Communication® (TOEIC)

2017, CANCUN

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