Technical Analyst

Divanshi Makkar

LinkedIn : www.linkedin.com/in/divanshi-makkar-815b46143

Phone: 778-***-**** Email: *.*********@*****.*** Skills & Abilities

•Experience in computer systems installations and maintenance.

•Excellent communication skill with the ability to communicate with Business users and Technical teams effectively

•Strong communication skill with the ability to communicate with Business users and Technical teams effectively

•Experience in configuring Internet settings for computers, tablets, smart phones, and routers.

•Experience in gathering user requirements, analyzing the existing systems, and preparing the Technical Specification and Functional Specification documents.

•Proven experience in creating workflows for the systems that are to be used by the developers to convert them into actual interfaces.

•Knowledge of TCP/IP as well as Voice over Internet Protocol. Experience Learning Manager System Administrator • Radiant Technologies

•Serve as a first-line support by providing day-to-day LMS user support and troubleshooting

•Follow all project management framework standards, procedures, and documentation

•Manages resources in accordance with project schedules

•Ensures issues are identified, tracked, reported on, and resolved in a timely manner

•Assists in enforcement of project deadlines and schedules

•Create user roles and administer the assignment of appropriate permissions by user type

•Oversee the uploading of learning content contributed by various stakeholders to ensure correct relationships between learning activities Technical Support Representative • Radiant Technologies

•Ensure client satisfaction by fulfilling email and telephone support requests during and after the installation, implementation and configuration of Radiant Products and Services.

•Prepare routers, modems, and other equipment for use on customer premises.

•Provide customer support in setup, configuration, troubleshooting and issue resolution.

•Perform upgrade and testing.

•Coordinate and manage customer expectations.

•Consistently provide and outstanding customer experience. 2

Technical Support Representative • Shaw Communications

•Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

•Determine charges for services requested, collect deposits or payments, or arrange for billing.

•Refer unresolved grievances to designated departments.

•Prepare product or service reports by collecting and analyzing customer information.

•Accurately process and record call transactions using a computer and designated tracking software.

•Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.

•Follow up and make scheduled call backs to customers where necessary. Education Kwantlen Polytechnic University – Vancouver May 2018

Certifications • Certifies Scrum Master – April 2020

• Web development Certification – June 2019

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