Michelle Renee Panico

*** ***** ***

Glendale Heights, IL 60139

Phone: 708-***-****

Email: ade2cd@r.postjobfree.com

OBJECTIVE: To obtain a new and challenging position in an organization where I could best utilize my 25 years of management skills in both Fleet and Operations. As well as my team building, Process improvement,branding, social media awareness and innovation collaborative skills. To further my experience in a new and exciting role where I can continue build great culture amongst employees and customers both for retention and new business cases.

SKILLS:

Certifications in: Light Trucks from Truck Marketing Institute, Course II Medium Duty

Trucks from truck Marketing Institute, Course III Heavy Duty Trucks from Truck

Marketing Institute, Microsoft Excel intermediate and advanced, Microsoft Word

Beginning and Advanced, Microsoft Power Point beginning and advanced, Business

Writing beginning and advanced, Universal Customer Quality Training, Advanced

Mentor Speaking, Public Speaking, Universal Engineering Training. Universal Versatility

Training beginning and advanced, Advanced Mentor Training. Efficient Management

Beginning and Advanced.

EMPLOYMENT:

2019- Present Assistant Director of Fleet Maintenance @ Merchants Fleet

My team consists of 22 technical experts and 2 managers. I handle the departments scheduling, time off and timecards, monthly one on ones, yearly and midyear reviews, discuss career paths with my managers, conduct interviews, facilitate hiring process and provide call center analysis, I handle performance improvement, process improvements, innovation, and reporting. I handle any escalations that might arise with vendors, manufacturers, or clients. I provide training and client presentations for maintenance products and depts. Monitors and maintains legal and regulatory compliance (DOT, OSHA, Environmental...etc.) if needed. Added Process Improvement by collaboration with various other operational Depts. Through out Merchants.

2017- 2019 Truck Services Specialist/Truck Engineering @ Wheels, Inc.

Manage day to day department engineers and quality control. Focus on all service

vehicles of all classes and support customers to secure the right vehicle for the job Once

the vehicle specifications have been defined collaboration with Account Management,

Account Executive and Vehicle Operations to deliver a quality, road ready vehicle. Run

risk management data base to better assist all operations areas in Process Improvement

for client delight. Maintain vendor relationships and aide the Account Management team

in overall completion of new prospects. Develop and pitch new product opportunities.

Present to clients and field any problems they may have. Oversee the status team to

ensure upfitting is done in a timely fashion. Train others on new procedures and

products. Meet daily with department and other Operating Departments to continue

process improvement. Create strong partnerships/relationships with vendors including

truck manufacturers, equipment suppliers, and upfitting companies. Negotiate

agreements, stay informed relative to factory assistance programs, and establish

standard operating procedures, performance metrics and reporting for vendors.

Support Sales and Account Management by meeting with clients as SME to insure that

they receive excellent service and timely responses to truck related inquires.

2003-2017 VOA Response Center Analyst Manager/Truck Coordinator @ Wheels, Inc.

Create processes and maintain the setup of trucks and equipment,

maintain vendor relations, coordinate upfitting, create client templates

for ordering, provide training for AEs on new product lines, continue

to streamline turnaround times, provide status for upfit and delivery,

handle any equipment issues, program database for trucks and

equipment, maintain adds/changes for units throughout the model year,

correct system errors brought in by clients, create body company

purchase orders for upfitting. Handle giving training classes to new

employees in regard to all VOA/Ordering issues. Supervise VOA

Manufacturer Relations Call Center to field any ordering discrepancies or

model set up errors. Manage call center and tracking details. Hiring and

training of new employees. Scheduling weekly, and yearly vacation time

and days off. Yearly reviews of employees. Back fill for Buyers and Order

specialists if needed.

1997 - 2004 Vehicle Remarketing Specialist @ Wheels, Inc.

Handled both Nationwide and Canada, helped to define and develop

process for development and remarketing sales, obtained salvage titles,

coordinated service pickups, provided status, maintained relationships

with dealers, vendors and wholesalers, processed payments nationwide

including Canada.

EDUCATION:

2017 Truck Marketing Institute- Upfit Medium/Heavy Duty IV-Certification

2016 Truck Marketing Institute- Heavy Duty Trucks Course III-Certification

2015 Truck Marketing Institute- Medium Duty Trucks Course II-Certification

2005 Truck Marketing Institute- Light Duty Trucks Course I-Certification

1994 West Leyden H.S. – National honor society top 2% of class

Special Recognition and Merits:

2016 recipient of the Wheel Inc.1939 Chevy Award- For Personal Achievement

Member of the American Mensa Organization since October 1994

By way of the Stanford-Binet Testing with a Standard Deviation: 15

Score Report IQ-143 Percentile 99.792-***-****% Rarity: 1/482.3

VOLUNTEER EXPERIENCE & CAUSES:

JUNIOR ACHIEVEMENT OF CHICAGO

2016 – Present

Mentor/Public Speaker/Youth Career Motivational speaker

I was handpicked to become a member of Junior Achievement of Chicago as a woman in the

business world in order to motivate the career paths of young students. I volunteer and give

presentations to many High School programs and try to motivate them to achieve their goals by

sharing my own personal accomplishments and story as a working woman and business

professional with a good work and home balance. I continue to present to many high school

technical courses that relate to my fleet industry and Automotive background. Most recently I

was l involved in a District 212 New Endeavor for students interested in business financing from

start to finish. This is portrayed the same way that the show Shark Tank is on television. It is

exciting and fun for all. I am happy and proud to be a volunteer of this organization and to give

back to the community.

Catholic Charities of Joliet

2015-Present

Extraordinary Minister, Catechesis Educator, Bereavement Minister

I have Earned Certificate of Appointment from The Catholic Diocese of Joliet to administer

services of Holy Communion, Bereavement Counseling and Teach Sacramental Catechesis to

both Children and Adults.

Amita Hospice Care

2015- Present

Eucharistic Ministry/Bereavement Council

I administer to patients as well as their families before and after Hospice Care. Help to

support them from day to day. Administer the Holy Eucharist and Blessings on request.

Lurie Children’s Hospital

2010-Present

Fundraiser

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