Cashier. Cash handler. Customer service.
Resume:
Kristyn Martinez
San Antonio, TX *****
**********@*****.***
Fast learning worker that can multitask with great customer service. Enjoys learning new roles and tasks to perform better in not only my department, but others as well. Friendly personality that flows seamlessly with guests as well as coworkers. Positive outlook to help ensure that guests are satisfied regardless of outcome. People person between even the shortest encounters, Work Experience
Front End Supervisor/Customer Service
Ross Dress For Less - San Antonio, TX
2017-05 - Present
• Supervise front end of one of the busiest locations in the city.
• Greet guests with a smile as upon entry or exit.
• Answer questions from guests, associates, answer to managers about front end and associates.
• Delegate associates to departments upon completion of their own.
• Take and process returns and exchanges, as well as supervise returns over $50 to control inventory.
• Make sure associates, as well as myself, have a friendly attitude and promote any non-profit donations or surveys.
• Answer phone calls with friendly voice and resolve any issues or concerns to the best of my ability.
• Resolve issues or concerns at other registers, as well as deescalate situations to the best of my ability.
• Make sure floor associates are on task and working efficiently.
• Make sure to observe associate transactions to give them critical input.
• Keep front end looking presentable to the best of my ability.
• Time management for myself as well as others.
Manager on Duty/Key Holder
Smashburger - San Antonio, TX
2015-05 - 2017-02
• Manage a small team of cooks and cashiers.
• Resolve issues.
• Make sure kitchen and Lobby are clean and in presentable shape.
• Train incoming hires; Cross trained to ensure help would be available when needed.
• Help where necessary, Front of House/Back of House.
• Input orders for food truck twice a week.
• Take inventory once a week.
• Handle stressful situations proactively.
• Come up with quick solution to take on spontaneous rushes and large orders.
• Create schedules that are the best fit for employees' schedules as well as interactions with each other.
• Deposit money during opening shifts as well as make change.
• Made sure to count registers at night and secure money in safe for opening manager to count and deposit.
• Build strong relationship with employees to ensure positive work space.
• Communicate where weaknesses are evident and help better the situation by offering help or correcting any errors.
Education
Associate in Digital arts
Palo Alto College - San Antonio, TX
2013-08 - 2017-05
Associate in Liberal arts
Palo Alto College - San Antonio, TX
2013-08 - 2017-05
Skills
• Cash Handling
• POS
• Customer Service
• Basic Computer Skills
• Data Entry
• Organizational Skills
• Supervising Experience
• Time Management
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