Business Partner

Richard Tai

Zwanenveld ****,****ZD, Nijmegen, NL (Dutch Address) Rua Efigênia Ana dos Santos, 501 – Vila Natal, Campos do Jordão – SP, Brazil (Brazilian Address) P: +55-12-996**-**** ***********@*****.*** https://www.linkedin.com/in/richard-tai-749a93115/ ABOUT

Born in Nijmegen, Gelderland – Netherlands. Currently living in Campos do Jordao, SP – Brazil. Graduated in Software Analysis at Instituto Federal de Sao Paulo – Brazil and in Digital Companies & E-Business Revolution at California State University, Northridge – United States. Currently working with e-commerce, IT and business areas.

EXPERIENCE

GS Mall – Miami, United States

Business Partner Jun 2019 – Present

Client Relations Specialist Jun 2019 – Present

• Increased sales by 12.5% in the first month.

• Resolved 96% of customer enquiries and complaints during a period of 9 months.

• Launched USA, Paraguay and Brazil office with lead Director and recruited and managed new team of 12 employees; grew office revenue by 170% in first nine months (representing 30% of company revenue). Campos do Jordao Education Government – Campos do Jordao, Brazil Administrative Assistant Feb 2018 – Dec 2019

• Organized and scheduled meetings and appointments.

• Resolved 98% of local resident’s enquiries and complaints during a period of 1 years and 10 months.

• Assisted in the preparation of regularly scheduled reports.

• Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Bola Mix Web Radio – Sao Paulo, Brazil

Online Journalist Feb 2019 – Apr 2019

• Reported soccer news from European leagues, such as Premier League (English League), La Liga (Spanish League).

Instituto Federal de Sao Paulo – Campos do Jordao, Brazil Academic Project Holder Mar 2017 – Dec 2017

• Analyzed data from 10000 monthly student users about English language.

• Created and edited an English book to support the Software Analysis students at Instituto Federal de São Paulo – Campus Campos do Jordao.

• Raised students’ knowledges in English by 22%.

Evolute Courses – Campos do Jordao, Brazil

Assistant Language Teacher Sep 2017 – Oct 2017

• Helped and oriented students to understand the English language.

• Raised students’ knowledges in English by 8%.

Instituto Federal de Sao Paulo – Campos do Jordao, Brazil English Tutor Mar 2016 – Dec 2016

• Helped and oriented students to understand the English language.

• Raised students’ knowledges in English by 5%.

Keep the Rage – Sao Paulo, Brazil

Online Journalist Jan 2014 – Dec 2015

• Reported pro-wrestling news from the best wrestling companies, such as WWE, New Japan Pro-Wrestling, Impact Wrestling, etc.

• Raised over 1.820 website visitors with projects, like international interviews with famous wrestlers or musicians that are pro-wrestling fans

Wrestling House TV – Sao Paulo, Brazil

Online Journalist Jan 2011 – Dec 2013

• Reported pro-wrestling news from the best wrestling companies, such as WWE, New Japan Pro-Wrestling, Impact Wrestling, etc.

• Raised over 2.600 website visitors with projects, like international interviews with famous wrestlers or musicians that are pro-wrestling fans and weekly wrestling show streams. Campos do Jordao Turism Government – Campos do Jordao, Brazil HR Internship Mar 2013 – Nov 2013

• Organized and scheduled meetings and appointments.

• Resolved 91% of tourists/local resident’s enquiries and complaints during a period of 9 months. VOLUNTEER EXPERIENCE

Arvore da Amizade Project - Campos do Jordao, Brazil Member Oct 2017 – Present

• Organized and scheduled volunteer services and events.

• Provided volunteer services to help Nursing Homes patients in Campos do Jordao.

• Increased donations by 25% to give the Nursing Homes as patients gifts.

• Increased project members by 18% during a period of 28 months.

• Raised over US$3.000 to buy a van for a Nursing Home that desperately needed. DeMolay – Campos do Jordao, Brazil

Member Apr 2014 – Dec 2017

• Organized and scheduled volunteer services and events.

• Provided volunteer services to help Nursing Homes patients in Campos do Jordao.

• Increased donations by 28% to give the Nursing Homes and families with no-salary or low incomings as gifts. Interact Rotary Club – Campos do Jordao, Brazil

Secretary Mar 2013 – Dec 2015

• Organized and scheduled volunteer services and events.

• Provided volunteer services to help Nursing Homes patients in Campos do Jordao.

• Increased donations by 9% to give the Nursing Homes and families with no salary or low incomings as gifts. EDUCATION

California State University – Northridge – Los Angeles, USA Jan 2020 Digital Companies & E-Business Revolution.

Instituto Federal de Sao Paulo – Campos do Jordao, Brazil Dec 2018 Software Analysis.

ADDITIONAL

Languages: Fluent in Brazilian Portuguese, English; Conversational Proficiency in Chinese (Hakka). Basic knowledge in Dutch, Spanish.

Skills: Microsoft Office, Business, E-Commerce, E-Business, Social Media, IT Business, Customer Support, Administration, Content Edition, Translation, IT Support, Figma, Pencil UX Software. Certifications & Training: TOEFL test, English Course. Interests: Business, E-Business, UX Design, UX Research, Music Production, Computer, Technology.

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