Ayrton Criss-Montenegro
Auburn Hills, MI ***** 248-***-**** ***************@*****.***
Summary
Upcoming Purdue University Global graduate who is aiming at applying their customer service, communication and troubleshooting skills as well as their technical knowledge and problem resolution skills in an entry level help desk environment.
Education
Purdue University Global
January 2020 - Present
Pursuing an Associate of Applied Science in Information Technology
Credits Earned/Required: 40/90
Holly Senior High School
September 2011 – May 2015
Freshman & JV baseball
Varsity Track & Powerlifting
Skills
Computer Hardware & Software
Microsoft office
Problem solving
Strong Interpersonal Skills
Internal Customer Service
Inventory Management
Experience
Mando America Corporation – Prototype Assembly Technician
June 2015 – Present
Trained employees and customers on various topics related to prototype processes and assembly
Communicate with responsible individuals regarding program status’, issues and solutions
Assembled brake and steering components per work tickets
Actively communicate with team members about program status’ as well as prototype efficiency and speed improvements
Diagnose and troubleshoot prototype hardware, software and component issues
Other Experience
Waterford Hills Road Racing:
Trained racing students about proper on and off-track rules, techniques and safety.
Motorsports Team:
Setup data acquisition
Installed electrical and mechanical components
Proactively search for & communicate with partners
Certifications
Comptia A+ - In progress