Funeral Assistant and Administrator

MARY CATHERINE FRODSHAM

**** *. ******** ******, **** 2101, Chicago, IL 60616 • 406-***-**** • ************@*****.*** OBJECTIVE

To gain employment with a company that can utilize the skills I offer and to provide support to my employer. To be allowed growth within a company; to be able to achieve a professional work environment and be fulfilled within my career path. To obtain a quality experience that I can carry with me all my life and continuously further my educational and skill goals.

SKILLS

● Open Availability

● Flexible Schedule

● Personable Customer Service

● Critical Thinking

● Complex Problem-solving

● Written and Oral Communication

● Administration and Management

● Marketing and Advertising

● Graphic Design

● Video Production and Editing

● Fluent in Adobe Suite

● Sales Experience

PROFESSIONAL EXPERIENCE

North Brevard Funeral Home - Funeral Assistant and Administrator Titusville, FL January 2019 – Current

● Monitored high volume phone lines

● Transferred the deceased to the funeral home

from residences, hospitals, medical examiners, and assisted care facilities

● Created memorial tributes for families

including print packages and memorial videos

● Processed death certificates

● Assisted families with creating an obituary for their loved one(s)

● Certified crematory operator

Filled and released urns to families

● Dressed and casketed the decedents

● Assisted licensed funeral directors with family services and arrangements

● Knowledgeable with CFSS, Tukios, OneRoom and Messenger

● Maintained social media for funeral home

Amazing Jewelry and More — Assistant Manager

Titusville, FL — Assistant Manager October 2018 – January 2019

● Created and sent out sales and marketing advertisements employee schedules and ran payroll through ADP

● Inventoried warehouses and in-store products

● Established standards for personnel performance and customer service

● Drove daily, weekly, and monthly sales goals

● Communicated with different advertising venues

Savings Safari and Titusville Chamber of Commerce Einstein Noah Restaurant Group — Assistant Manager and Shift Manager Pleasanton, CA and Melbourne, FL September 2015 – October 2018

● Reviewed work procedures and operational challenges to determine solutions and service, performance, or safety improvements

● Scheduled and received food and beverage deliveries, verified delivery contents and product quality/quantity

● Processed and resolved customer or employee complaints

● Interviewed and trained new hires/employees

● Counted money and made daily bank deposits

● Established and maintained personnel performance and customer service standards

● Arranged maintenance and repair for equipment

Saint Mary’s College of California— Communication department assistant Moraga, CA August 2017 – May 2018

● Organized and cataloged department media equipment

I.e. cameras, microphones, tripods, etc.

● Assisted students with programs in Adobe Suite

● Filmed and edited promotional videos for university plays and university sports teams

● Interviewed and casted individuals for short films EDUCATION

SAINT MARY’S COLLEGE OF CALIFORNIA – MORAGA August 2014 – May 2018

Bachelor of Arts in Communication with Honors

Concentration: Video Production and Film

Awards: Senior Thesis

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