Customer Service Operator

Tiler Lemkau

*** *** *****, *********, ** *****

Phone: 563-***-**** Email: ********@*******.***

Education

High School Diploma

Muscatine High School

Muscatine, IA

Graduation: May 2013

Experience

Hy-Vee -February 2014 to December 2015

Italian Clerk, Muscatine, IA

● Food preparation and customer service.

● Ordered supplies for our department.

● Preparing and cooking food while filling cold cases throughout the day.

● Taking phone calls with customer service, making sure they were followed up with satisfactory food and service.

● Catering to events, unloading, setting up to specific client needs, and preparation of food.

● Keeping our inventory well stocked, using the

● computer system and ordering what was needed to keep the business running smoothly.

● Maintained work deadlines by multitasking.

● Exceptional organizational skills.

Fareway-December 2015 to August 2016

Courtesy Clerk, Muscatine, IA

● Break down and stock product while maintaining a clean department.

● Assisted store and grocery managers with inventory.

● Ensured the success of the store and department through excellent customer service 2

● Applied customer service while doing courtesies, making the customer comfortable with their experience.

● Trained in various departments including: receiving, frozen, and dairy.

● Answered all customers questions, taking special orders if needed. Quick Strip-August 2016 to December 2016

Wash Bay Worker, Muscatine, IA

● Drive fork trucks

● Load and unload paint removal ovens

● Pre washed steel and metal before dipping them in acid to remove the rust

● Worked with a remote controlled ceiling crane to pick up and set down different racks of products

● Washed products after dipping them in the acid tank with a power washer and rust inhibitor

● Spray rust inhibitor on product once done with washing and take it over to a designated area with the forktrucks onto a cart to be shipped back to where they came from

● Sand blasted special orders from certain customers if they didn’t need their product stripped

● Drive and operated a floor scrubber when we were slow or at the end of the night

● Loaded and unloaded semis with and without a fork truck depending on the size of the rack and product

● Pulled semi out from the loading bay and out to the back of the shop

● Learned how to operate ovens, how to lock up the building before leaving, what to turn on and off when coming in or leaving

HON Oak Steel-December 2016 to June 2017

Work Cell Operator, Muscatine, IA

● Utilizing the silver stitching machine to create top and bottom cardboard boxes to protect product from being damaged when being shipped to buyers

● Unloading foam trailers and operating truck ramps to fill up the back area with foam to be able to make all the necessary boxes throughout the day

● Taking off fronts, shelves, and doors from the line and inspecting each one to make sure that there are no defects or missing parts for units before they are shipped out the door 3

● Taking cabinet cases off of the line with a ceiling mounted control operate hoist and safely putting the unit on a bottom piece of cardboard while checking for defects or abnormality before sending the unit back downstairs for final pack out

● Sanding defective units and parts to be sent back through the line to be repainted so the unit is sellable and perfect for buyers liking

● Separating bad units and units without parts in an area known as the “hospital”

● Retrieving counterweights and slides for the slide install station to keep production running smoothly

● Reading and scanning the proper tickets for each units and using color coded tape for each unit to specify the make and model of the unit so the people downstairs know what drawers, doors, and shelves go into what unit

River City Moving & Delivery-June 2017 to December 2018 Mover, Muscatine, IA

● Lifting big furniture for customers and moving it around their house to their specific needs for putting new carpet in or putting the items into our 24’ truck or 16’ truck and moving to their new house

● Moving single items such as beds, pianos, big cabinets, tables, etc. and delivering to another location or somewhere else in their house

● Sweeping out/blowing out trucks and trailers to keep clean for the next move

● Folding blankets, tying them down with two wheelers, putting piano carts, four wheelers, tool boxes, pliers, drills, screwdrivers, and stretch wrap into truck for the next move

● Renting Penske trucks for traveling coast to coast with customer’s furniture to move into their new house

● Moving professional businesses such as law offices, schools, music studios, guitar shops, pet stores, etc.

Raymond Corp- December 2018 to October 2019

Assembler, Muscatine, IA

● Hooking up the power cables within the transmission so the truck gains power and will be able to move

● Attaching the heat and power sensors to designated metal plates in the transmission so they are grounded and ready to work

4

● Hooking up additional wires to be programmed by a computer and ready to have the proper codes installed into the truck

● Using a pressure nail gun to nail a pocket into place for the appropriate manuals to sit for the operator and owner to read when the receive the product

● Setting up the lifting hydraulics for the forks to be installed into the truck TSI Enterprises INC. (GPC)-October 2019 to Currently working here Cooker Operator, Muscatine, IA

● Ability to grab hourly and line samples each hour it is necessary to and have them sent over to the lab

● Ability to get pH for hourly samples and test baume and ballings

● Know the process of how corn is broken down and how it goes through your process and how it enters and leaves each tank, heater, and coolers

● Knowing how to take down cooker legs, dry mills, pumps, tanks etc. if maintenance is required, for scheduled shut downs, and when problems occur

● Knowing how to properly shut down the right bucket breakers for certain machines, tanks, pumps, mills etc.

● Knowing how to properly watch your computer screens and tell if anything is acting up or looks out of order

● Adjusting PSI, cook rate, steam etc. to adjust to specific levels per shift superintendent

● Ability to take down notes in your log on the computer and record samples, pH, balling, baumes, and cook rates along with how things are running every hour or when necessary

● Ability to hose things down and keep your areas tidy to prevent accidents, dust explosions, and hazardous working conditions

● Ability to keep in touch with other operators that are important to you and the process via radio

● Ability to learn how to properly steam or air out lines if they are plugged up and how to switch tanks or pumps by switching lines

● Be able to use a stopwatch and adjust the amount of water treatment and hypo you’re getting put into the product

Software

Google Docs, Microsoft Office, Microsoft Word

Certifications

Muscatine Community College, Basic Welding Certificate 5

Knowing basic of every type of weld, starting to understand blueprints, and work safety Scott Community College, GAP Welding Certificate

Knowing how to weld in a real job environment with machinery. References

Available upon request.

Summary

I am a hardworking individual looking for a challenging work environment with opportunities to grow within the organization. I want to pursue a serious job, that is going to show my potential. Through the experience of school and the welding I have done, I feel like welding would be a great career for me if the right job opened up for me. Working along the side of skilled welders, I hope to become more skilled in this profession and become an asset to the company. If I don’t get into a welding job, I’m definitely open minded about being able to work my way up in any company and show my true potential as a skilled and reliable employee.

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