Social Call Centre

CURRICULUM VITAE

OF

SAMUKELISIWE NGCOBO

Curriculum vitae of Samukelisiwe Ngcobo

My Career Goals:

I would like to work in an organisation where I can use my experience In Social Work. I aim to become a Social Worker for a well-reputed organisation. The job I am applying for is a good opportunity for me to work actively and productively in my field of expertise and apply my skills. My aim is to make a different in my workplace, through my contribution and to touch the lives of my co-workers through my positive attitude. I am a self-starter and have excellent interpersonal and basic/advance communication skills.

Personal Information:

Surname : Ngcobo

First Names : Samukelisiwe Purity

Title : Miss

Home Address : Y420 Umlazi, Philani Valley, Izimbokodo drive, Durban,4066

Tel Number : N/A

Cell Number : 074*******

Date of Birth : 11/10/1991

Age :28 years

Identity Number : 911***-****-***

Nationality : African

Marital Status : Single

Health : Excellent

Drivers License : N/A

Criminal Record : None

Education and Qualifications:

High School : Cool Air Secondary Scholl

Matric Subjects : English(72%), Mathematic Literacy(66%), IsiZulu First Additional Language(83%), Life Orientation(74%), Business Studies(53%), Computer Applications Technology(47%), Economics(60%)

Special Training : Attended a Municipality Learnership in Local Economic Development

Post Matric Qualification : Bachelor of Social Work at UNISA

Languages:

Speak : English (good) and IsiZulu (good)

Read : English (good) and IsiZulu (good)

Write : English (good) and IsiZulu (good)

Career History:

Work Experience

Part Time : Student Social Worker at the Department of Social Development doing practical’s for 6 months. From March 2016 to August 2016.

Full Time : Call Centre agent at CCI from December 2016 to December 2018, Call Centre agent at Capability BPO from May 2019 till February 2020, Quality Assurance at Capability BPO from March 2020 till to date.

Skills Gained during my career and studies

MsWord, MsExcell, MsPowerpoint, MsOutlook, Customer service, Empathy, patience, basic and advance communication skills, community development skills, leadership skills, Certificate of Appreciation from DSD, Fast efficient typing skill, Report writing.

Interests:

Activities : volunteering painting cartoons in a day care centres

Hobbies : Reading, Drawing and hair styling

Position of responsibility held at school:

Prefect in Matric

Position of responsibility held in other areas:

Painting and drawing at Khanya Njalo day Care Centre (voluntary Work)

Prizes and Awards:

Award in Mathematic Literacy

Award in Computer Application Technology

Certificate for IsiZulu First Additional Language

Award as a top agent both at CCI and Capability BPO.

References:

1.Mrs Jothie Perumal- Social Work Facilitator at UNISA, PO Box 1256 Villieria, 0186. Tel.012-***-****

2.Miss Khwezi Njokwe- Social Worker at DSD, New Hanover Office Private Bag X103, New Hanover, 3230. Tel. (033-***-****/073*******

3.Mr Muzi Mngadi- Ward counsellor at Kwaswayimane, Umbava Area, Ward 6, Wartburg, 3233. Tel. 073*******/082*******

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