Security Offic

CURRICULUM VITAE

INDRA PRASAD ARYAL

Mobile: +974-********, +947-********

Email: ********@*****.***

SUMMARY:

Dependable hospitality professional with exceptional guest satisfaction and relevant experience in the hospitality industry, a customer relative service agent with tremendous organizational, interpersonal and computer skills, strong back ground in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effective handling of difficult client situations with a sense of humor and proficient in Microsoft word, Excel, Access and power point.

HIGHLIGHT SKILLS:

●Customer focused with a smart presentable appearance and willing to uphold the hall’s customer service approach.

●General knowledge in computer software and hardware.

●Strong verbal and written communication skills.

●Excellent inter-personal skills.

●Security experience preferably as part of an in house team.

●Ability to deal calmly with emergency situations.

●Reliable with excellent time keeping.

●Ability to use initiative and be adaptable.

●Self-motivated with a willing and friendly approach.

●Ability to work effectively and constructively within part of a team.

●Excellent general health with good level of physical fitness.

●Willingness to undertake a flexible shift pattern to include night shift in accordance with the hall’s roster.

●Ability to respond appropriately to alarms.

●Ability to access a solution quickly using appropriate action to diffuse a solution and provide effective solutions, particularly with people demonstrating disruptive behavior.

●A good knowledge and appreciation of current security environments, the potential risks and threats and actions to mitigate these.

●Customer focused with a smart presentable appearance and willing to uphold the hall’s customer service approach.

●Excellent in fire extinguisher lecturing and radio communication lecturing.

TRAINING COURSE ATTENDED:

●DPS training (Under Dubai Police Academy) – September 2008

●First-Aid training (Under Dubai Red Cross)-March 2009

●Security Supervisor Training (Emirate Security Service, UAE)– October 2010

●Basic Security Training (GSS Certis) – February 2018

●First Aid Training (QATAR) – August 2018

●Fire Warden Training (QATAR)– August 2018

●Ministry of interior Security Training (QATAR)-August 2018

EXPERIENCE:

●From 2008 to 2013 Security officer at Carrefour Hyper Market

(Emirate Security Service, UAE)

●From 2015 to 2017 Camp Coordinator at Al Jazra Support Service(MEHAN)Saudi Arebia

●From 2018 March till Spet 2019 as Security Officer at Wyndham Hotel West Bay(GSS Certis)

.Worked as a security officer at St.Regis hotel doha from Sept 2019 to April 2020.(GSS Certis)

.From May 2020 till now working as a security officer at Qterminals(Business center)

MAIN DUTIES AND RESPONSIBILITIES:

●Provide a professional efficient and approachable security service with associated switchboard and reception duties, maintaining a high level of customer service to staff and visitors at all the time.

●Carry out internal and external patrols, day and night to issue a safe and secure environment, recording maintenance issue, potential breaches of security or unusual accruement in the Daily Occurrence Book.

●To provide visitors to the hall with helpful advice guidance and information and if notable to do so, direct to other members of staff (Manager on Duty) who can assist.

●Ensure that those who should be granted access to the hall as professionally and politely prevented from gaining access or escorted from the building.

●Provide support in an emergency or evacuation situation in a calm and professional manner. Actively provide information to any emergency services when requested to do so.

●As part of the team undertake regular testing of fire alarms and other security equipment completing the appropriate logs and notifying the security manager or head of operations of any issues of malfunctioning equipment.

●Ensure and regularly check that the hall’s fire exit doors maintained free of obstructions and that the chains and removed when the hall is occupied reporting any defects or maintenance issues appropriate.

●Monitor and respond immediately to alarm system activation to check designated areas of concern. Effectively use the hall’s PA system to notify hall and patrons of situations or actions required of them.

●Ensure that the hall CCTV system is professionally effectively and sensitively monitored in compliance with the hall’s agreed standards.

●Conduct individual bag or property searches, if directed to do so by the duty manager or senior manager.

●Ensure the effective control and maintenance of keys and security equipment.

EDUCATION:

●Jawahar Jyoti Higher Secondary School

Higher Secondary level (2004)

Board of Education, Assam- India

SKILLS AND COMPETENCES:

●Ability to handle conflict situations tactfully but firmly.

●Experience in managing large events, organizing traffic working alongside the emergency services.

●Ability to keep information confidential.

●To be honest, responsible, reliable and alert

●Excellent radio communication lecturing

●General knowledge in computer.

●Excellent hospitalize

●Experience in closed circuit television monitoring and operating. (CCTV OPERATING)

●12 hours shift working experience

●Managed the receptionist area, including greeting guests and responding to telephone and in-person request for information.

LANGUAGES:

●English fluent reading/writing/speaking

●Arabic Average speaking

●Bengali fluent reading/writing/speaking

●Hindi reading/writing/speaking

●Nepali Native

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