Store Manager Sales

STORE IN CHARGE / SUPERVISOR/ TEAM LEADER

STORE MANAGER/ ASST. STORE MANAGER

LIVIA DELA ROSA DOMINGO

Deira UAE +971-********* *******@*****.***

Professional Trainings:

BFHT Training and PIC 3 TRAINING Passed

Emergency First Aid at work training Merit Completed

GHP Manager Training Dubai, Sharja & Ajman -Passed

Art of Selling

Product Knowledge

SIM Training Shipping and Receiving

ORPOS, MICROS, LANPOS, SAP, ORACLE, R PRO System, New Navision. Microsoft, MS Word, MS Power Point, MS Outlook, MS Excel, MS Office

Buddy and Coach Training

Landmark School

Dubai, UAE

Summary of Skills:

Computer Skills

Communication Skills

Flexibility and Adaptability

Learning agility

Quick learner

Stress tolerance

Critical thinking

Decision making skills

Coaching people

Teaching

Creating Ideas

Creativity

Positive Attitude

Financial management

Intelligent

Leadership

Responsible

Listening

Goal oriented

Results achiever

Meeting deadlines

Motivating people

Self Motivated

Delegating tasks

Personal Management

Organizing: organization skills

Prioritizing tasks

Judgment

Computer Skills

Strong Work Ethic

Honesty and Integrity

Punctuality

Analytical

Problem Solving Skills

Strong Analytical abilities

Attention to details

Accuracy

Interpersonal Skills

Team Work Skills

Initiative

Organization

Loyalty

Negotiation skills

Sales skills

Financial Skills

Persuading people

People oriented

Customer service skills

Creating a positive work environment

Management Skills

ACHIEVEMENT:

Best in Customer Service Award 2007– 2008 ZARA – Indi text

Open all New Look stores in Dubai & across UAE

Viva Best Store Standard 2018-2019

Educational Background:

College: Philippine Christian University

Course: Bachelor of Science in Mass Communication 1996-2000 (Graduated)

QUALIFCATIONS:

Strong communication & interpersonal skills with good verbal & written communication. Over 18 years of experience in High Fashion Retail & Confectionary, Non Confectionary, Supermarket and Toy Store Retail Industry. Responsible for managing P&L & driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation & retention of store personnel & adherence to company norms. Responsible for sponsoring & coaching the team.

Work Experience:

March 12, 2020 – July 28, 2020 Store Manager Kiddyzone Al Wahda Mall Abu Dhabi

Develop business strategies to raise our customers pool, expand store traffic and optimize profitability

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff

Ensure high levels of customers satisfaction through excellent service

Complete store administration and ensure compliance with policies and procedures

Maintain outstanding store condition and visual merchandising standards

Report on buying trends, customer needs, profits etc

Propose innovative ideas to increase market share

Conduct personnel performance appraisals to assess training

Deal with all issues that arise from staff or customers

Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows

Analyze sales figures and forecast future sales

Analyze and interpret trends to facilitate planning

June 3, 2018 – November 18, 2019 Store Manager – Viva Supermarket

Monitor store financial performance, setting business objectives & implementing strategies to meet targets.

Oversee the ordering and stocking of products, monitor product quality, and adjust inventory to meet customer needs.

Set standards for customer service, receive and respond to customer complaints.

Manage the daily operation and administration of all departments of the store.

Improve profit & attain sales target of the supermarket

Deal with all complaints, queries, & other related customer service issues

Organize training, orientation, & supervise all assistant managers. Organize holidays

Oversee receiving orders & stock control

Assign and schedule tasks for specific employees & also follow up on the results they generate

Complete all the operational requirements of the store

Appraise, monitor, & plan tasks to be given to individual staff members

Discipline, counsel, and coach employees to maintain positive result generation

Initiate corrective actions, analyze variance, schedule expenditure, and prepare annual budget aside achieving other financial objectives of the organization

Recognize future & present requirements by customer. Establish good rapport with existing & potential customers

Collaborate with other members of staff that have good understanding about service requirements

Maintain inventories & approve contracts to ensure consistent availability of the required services and merchandise

Study trends authorize clearance sales & also determine all required sales promotions

Review merchandising by formulating pricing policies

Identify profitability ratio by studying financial statements & operating statements

Study display plans, sale promotion, & advertising towards marketing merchandise in a profitable manner.

October 15, 2017- April 30, 2018 Assistant Store Manager - Candylicious Dubai Mall

Maintain clear lines of communication with the Store Manager and Operations Manager on Sales, Performance, & Customer Service. Focus on increasing sales & customer service levels.

Effectively manage customer relationships within store to build sales volume and increase overall Customer satisfaction.

Responsible with SM for the operational policies & procedures to ensure fiscal control/ security of company assets/ inventory management and Store Safety.

Consistently review Store Sales results and KPI measures. Effectively plan & execute strategies to increase results & productivity.

Ensure all Brand and Company information is shared with employees in a timely manner and auctioned accordingly.

Oversee the Sales floor operations- providing direction to staff, defining priorities and role modeling Customer Service expectations.

Provide training & consistent follow up to Sales Team on personal productivity and brand product information.

Create & nurture a positive team environment that contributes to staff retention.

Provides feedback to HR & SM on staff performance/ Behavior issues and follows the company process for disciplinary documentation.

Act as a representative of Candylicious & Retail Is Detail LLC at all times in a professional & courteous manner.

Oversee the Sales floor operations- providing direction to staff, defining priorities & role modeling Customer Service expectations.

Provide training & consistent follow up to Sales Team on personal productivity & brand product information.

Create & nurture a positive team environment that contributes to staff retention.

Provides feedback to HR and SM on staff performance/ Behavior issues and follows the company process for disciplinary documentation.

Sales & Merchandising Supervisor Lime Tree and Kitchen/ Provisions Retail SZR July 16, 2014 – August 30, 2017

Responsible for maintaining a complete stock inventory of all retail products, display items, labels, packaging materials & other retail items. Proactively liaise internally, when required, on ordering stock to maintain minimum levels at all times in line with the cost control guidelines.

Lead the retail team day-to-day operational work & ensure all outlets are constantly stocked and items are displayed in line with the company’s set presentation standards. Plan a weekly merchandising schedule to visit all stores daily & ensure all stock and displays always meet the set standards.

Set monitoring system & daily spot checks to ensure retail areas in all outlets meet the company’s set standards for visual merchandising & brand theme.

Coordinate internally on any retail projects not within our product range and ensure every effort is made to meet the customers need. Suggest & recommend options, work out the costing, quotes, operational requirement & execution process.

Review the existing working processes, recommend enhancement & implement approved recommendation. Aim to improve efficiency & productivity.

Prepare & plan for potential annual events (Xmas, valentine … etc.) and pro-actively liaise internally with all relevant colleagues on production & activities plan. Ensure maximum retention achieved during those events. Be fully responsible for related logistics and set up.

Prepare & circulate internally product information lists. Ensure all managers & relevant staff are aware of any new products & all relevant information.

Submit a weekly report to MD on the retail department. Report to include information on retail activities, operational challenges, customer feedback, wastage, staff issues, store issues & any other relevant information.

Assist in gathering information & sourcing of new items and liaise with suppliers on behalf of the company.

Maintain a complete understanding & knowledge on food hygiene & safety standards & ensure these practices are followed within the retail department.

Team Leader F&F – Al Futtaim December 6, 2013 – April16, 2014

Implementing and maintaining the F&F brand image within the store, ensuring visual consistency.

Providing customers with the most inspirational shopping experience possible.

Maintaining effective communication with store colleagues and the RVM / Manager VM.

Accurately implement all company Visual Merchandising policies. Implement easy to shop store grids

Use the appropriate product handing techniques on different types of equipment.

Implement well styled mannequins in line with the styling policy.

Use appropriate styling techniques & correct visual elements in the relevant areas to aid customer segmentation

Implement window display guidelines, seasonal launches and events on time

Ensuring the department provides a pleasant shopping experience for customers

Setting up, monitoring and reviewing sales targets for the relevant commercial department

Ensuring that department and store objectives are achieved

Managing and developing staff within the department in order to achieve departmental and personal goals

Ensuring the department and staff abide by the workplace health and safety and company policies guidelines

Conducting regular surveys on competitors by visiting the competitor's outlets

Reviewing and controlling the costs, in order to maximize profitability

Planning and implementing product/range launches to maximize the use of store footage

Management Trainee April 26, 2008 – October 2013 New look – Landmark International

CUSTOMER FOCUS: Effective resource planning for customer service. Regularly assesses customer standards within store

Ensure regular training of store staff on all aspects of customer service, product knowledge & selling skills

Implement a high standard of customer focus within the store

Create seamless customer service orientation among store employees by ensuring timely & efficient customer service

SALES & COMMERCIAL PROFIT: Achieve revenue targets for the store

Achieve target productivity metric ( sales per person per day, Staff per sq ft) for the store

Actively seeks ways to achieve or exceed shop sales target

Monitor & control expenses (overtime, local stock & consumables) through efficient store operations

Interpret a& act on operational profit & sales report generated through finance and focus on improving underperforming areas

Monitor sales performance against last year, last week & budget on a daily basis and weekly basis and to give feedback to managers and also to communicate to staff

SHOP KEEPINGS AND STORE STANDARDS: Ensure accurate stock merchandise & management (stock ageing, stock loss, space management) within the store

Oversee & monitor all point of sales activities in the store which includes- sales transactions, tracking customer orders & payments, registering sale and maintaining inventory updates, providing service, handling returns & refunds, gathering customer data for feedback

Oversee & monitor the inventory management in the store (stock availability, order management, back store management, stock movement within the store)

Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities

Ensure the company policy & procedure are communicated in a timely manner and adhered to accordingly

Oversee cash transaction entry & management ( petty cash, pos cash elements, change floats)

Regularly audit own store administration and resolve any issues

Monitor & continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store

Monitor & handle customer complaints & take corrective action in line with company policy

Maintain high standards of visual appearance throughout the store including all non-retail areas

Maintain window & in-store displays to a high standard in line with merchandising guidelines

Prepare & review store reports on sale, commercial profit & stock ageing (slow moving, fast moving & non moving items)

Execute price revision within the stores

Maintain a high level of store health and security of company assets, cash & customer property

Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts & staff rosters

PEOPLE MANAGEMENT/MENTORING

Ensure store expectations & priorities are communicated to staff

Review and provide regular feedback on staff’s performance against expectations

Carry out regular relevant in-store training & enroll staff relevant Learning & Development courses

Support induction of new recruits through buddy system

Monitor staff welfare (staff condition and transport) & facilitate complaint resolution

Oversee staff development & drive motivation levels of the store associates

Ensure effective resources planning and succession planning.

Management Trainee ZARA – Inditext June 2006 – March 2008

Management Trainee Olympic Village/ Olympic World/ Wall of Fame April 2003 – June 2006

Management Trainee – Buyer Abenson Appliances Inc. June 2000 - February 2003

Responsible for sourcing, negotiating, purchasing quality merchandise and services in support of the overall branch sales operations at the least cost to the company

Responsible for timely & accurate information needed by the branches constantly sources for the new suppliers of the merchandiser, maintain and develop contact with suppliers to determine new products and designs they may have to offer.

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