Manager Customer Care
Resume:
Jonathan Ball
***.********@*****.***
OBJECTIVE
Dynamic, versatile Bar Manager with 5 years of experience in all aspects of management and service, with a proven track record of driving business and delivering superior guest service. Exceptional leadership skills, and a demonstrated ability to increase repeat business, manage and train staff, and coordinate seasonal events. Strong team-building skills and excellent conflict resolution abilities guarantee satisfaction for guests. Expert at working efficiently with a strong mixology knowledge and menu creation experience as a Bar Manager.
EDUCATION —
EXPERIENCE
St. Joseph High School, Edmonton, AB 2000- 2003
Graduated with honors
N.A.I.T
Edmonton, AB 2009 – 2012
Mobile Crane and Hoist
Sept 2011- Nov 2019
Sterling Crane - Crane rigging and supervisor/crane operator
Participated in the development and creation of lift plans, ensured the appropriate lift plan was used for the classification of lift, and ensured appropriate personnel reviewed lift plans and understood them.
Held pre-lift meetings to discuss load weight, COG, maximum radius, and all hazards in detail to minimize risks and ensure everyone was aware and ready for the work to be performed. Verified that the crane operator was properly certified and competent to safely perform the lift and use the equipment designated.
Created daily toolbox safety meetings, talked about safety incidents for the week, and ensured all employees followed Sterling Crane’s safety procedures.
Coordinated tasks according to priorities and plans. Prepared schedules, monitored crew attendance and allocated general and daily responsibilities.
Oct 2009 – Jan 2012
General Manager • Twist Ultra Lounge
Develop excellent customer relations.
Responsible for the bar, ensuring all cash is counted and deposited.
Track sales do inventory and order accordingly.
Communicating effectively with staff and patrons on code of conduct.
Maintaining full knowledge and creation of promotions.
Coordination of staff working schedule.
Complying with AGLC regulation
Write a description of the night’s events to owners.
April 2009 – July 2009
Bottle Service Manager/ AGM • Rock Stars Night Club
Develop excellent customer relations.
Responsible for the booking and reservations of the tables.
Track sales and report back to the GM.
Communicating effectively with staff and patrons on code of conduct.
Maintaining full knowledge of regular patrons and offering promotions.
Coordination of staff working the tables.
Complying with all AGLC regulation
March 2007 – April 2009
Bottle Service Host • The Bank Ultra Lounge
Develop excellent customer relations.
Responsible for the booking and reservations of the tables.
Serve Alcohol to patrons.
Communicating effectively with patrons on code of conduct.
Maintaining full knowledge of regular patrons’ names.
Work with management to come up with promotions and experiences to keep customers coming back.
Complying with all AGLC regulation
KEY SKILLS —
PROFESSIONAL SKILLS
Bartending
Team leadership
Customer service
Training
Ability to work under pressure
Great customer care, good memory, Fast learner, great multi-tasker, follows direction self-motivator, good at conflict resolution, highly adaptable. Experienced bartender well versed with: cocktail making, inventory management, and staff scheduling.
REFERENCES
Available upon request.
CERTIFICATES
Pro-Serve
Pro-Tect
First Aid
WHIMIS
Reel facts
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