Engineer Manager

BONNIE BARSTAD

Technical Engineer PMP Knowledge Management Leadership Speaker

*************@*****.***

PROFESSIONAL PROFILE

Success in my career means demonstrating leadership qualities with every project team, establishing a strong verbal and written communication plan, applying advanced problem solving skills, outstanding customer service, and a touch of creativity to ensure successful completion of every project. 719-***-****

Colorado Springs,CO

www.linkedin.com/in/bonniebarstad/

SKILLS

Project Management

Software Development Lifecycle

Writes clearly/concisely

Speaks confidently/effectively

Listens attentively

Works well with others

Detail oriented

Sets goals

Meets deadlines

Leads groups

Trains others

Identifies problems

Resolves conflict

Multi-tasks effectively

EXPERIENCE

Principal Technical Support Engineer, Project Manager, Webcast Host Oracle Corporation, From Jun 2006 to July 15, 2020 Colorado Springs, CO

Project Manager responsible for the successful planning, organization and implementation of proactive activities using Agile, Jira, and Confluence within the technical environment.

Project Manager for Media Solutions Automation software development cycle. Responsible for managing 8 project team members planning, analyzing, and designing the My Oracle Support service request problem types and clarifications, the implementation, testing, and integration of 20 interactive flows, and the ongoing maintenance of the interactive flows once in production the end of FY18.

Project Manager for E-Business Suite Support Oracle Open World and COLLABORATE planning activities each year from 2012 to 2020. Responsible for acquiring, developing, and managing 25 team members, defining activities, developing schedules and budget, off-site monitoring and controlling of the event, closing the project and presenting results to stakeholders.

Project Lead for the RGBU Micros Employee Training in FY16.

Project Manager for the E-Business Suite Customer Experience Project resulting in training 53% of employees the first month before successfully closing the project in FY13 Q3.

Customer Advisor Webcast Host delivering 292 webcasts, viewed approximately 41,749 times, with 98% survey satisfaction, and 30% growth YOY between 2009 and 2016.

Public Speaker at 2013 Oracle Applications Users Group.

Public Speaker at 2012 Oracle Maintenance Summit and 2007 Oracle Collaborate.

Serving as a My Oracle Support Community Manager since 2009.

Project lead for Oracle E-Business Suite Support Social Media in FY18 and FY19. Initiated a standard process for releasing and measuring success of social media content.

EDUCATION

University of Phoenix

B.S., Information Technology

2005 – 2009

Pikes Peak Community College

AAS, Computer Information Systems

1996 – 2000

CERTIFICATIONS

Project Management Institute

Agile Certified Practitioner (PMI-ACP)

Currently Studying for Exam

Project Management Institute

Project Management Professional (PMP)

April 2012 – April 2021

Credential ID 1497525

PMstudy

Six Sigma Greenbelt

April 2012

Credential ID 103241

BONNIE BARSTAD

Technical Engineer PMP Knowledge Management Leadership Speaker PROFESSIONAL REFERENCES

Gladys Langness

Principal Technical Support Engineer Oracle

Corporation

Cell: 719-***-****

Work: 719-***-****

Email: ******.********@******.***

19 years

Challinna Oakley

Principal Technical Support Engineer

Oracle Corporation

Cell: 719-***-****

Work: 719-***-****

Email: *********.******@******.***

19 years

PERSONAL REFERENCES

Richard Marcus

USPS Mail Carrier

Cell: 719-***-****

Email: *****************@***.***

30 years

Jodie Pleinis

Registered Nurse

Cell: 719-***-****

Email: *******@*****.***

4 years

Senior Technical Support Engineer

Oracle Corporation, From Jan 2001 to Jun 2006

Colorado Springs, CO

Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

Resolved post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

Served as a primary point of contact for customers, responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Senior Technical Support Engineer

Attention Software, From May 1998 to Dec 2001

Colorado Springs, CO

Team lead for a support team of three to five people.

Provide telephone and on-site support to customers installing, configuring, and upgrading the Attention software system as well as modems, dialogic boards, access databases, numeric pagers, and alphanumeric pagers.

Obtain problem descriptions from customers experiencing difficulties using the Attention software system.

Research and duplicate all problems experienced by customer in an effort to provide a solution.

Senior Administrative Specialist

Attention Software, From May 1995 to May 1998

Colorado Springs, CO

Pre-sale: Handled correspondence including mass mailings to prospects, letters to individual prospects, referrals from existing clients, customer quotes, purchase orders, and preparing orders for delivery.

Customer Service: Performed extensive customer service including contacting customers regarding renewal of software warranty.

Peachtree/AR/AP: Handle accounts receivable, accounts payable, and/or Peachtree entries for bookkeeping.

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