EMI JOY G. BLANCADA
SINGAPORE 321102
+65 87197329
********@*****.***
OBJECTIVE
To be able to work in a career oriented and challenging environment that promotes personal growth and uplifts professional developments.
QUALIFICATIONS
Outgoing personality with strong analytical and creative problem-solving skills
Customer service oriented
Optimistic and flexible attitude
Extensive knowledge of hospitality etiquette, food preparation and customer service training
Good communication skills
EXPERIENCE
FOSSIL GROUP
SALES ASSOCIATE/ MAY 2015 – APRIL 2020
Customer first. Help all customers feel welcome in our store. Help customer to make to purchase appropriate to their needs and ensure customer satisfaction
Achieve established goals.
Direct customers to merchandise within the store.
Assist in visual merchandising, stock take, housekeeping, replenishing and updating of sales display areas.
Increasing in store sales.
Superior product knowledge.
Maintain an orderly appearance throughout the sales floor.
Maintain knowledge of VM display requirements and guidelines.
Introduce promotions and opportunities to customers.
Cross-sell products to increase purchase amounts.
Discover and manage new client relationship to further sales opportunities.
Deliver information to our customers about our products such as quality, style price and sales.
Promote brand image and increase brand awareness.
JOLIBEE FOODS CORPORATION- DELGADO BRANCH
Service Crew / January 2015
Food preparation
Food dispatching
Do kitchen reliever on all stations like fry, grill, pantry and sofa stations
Do inventory on all items when closing shift
In charge of daily orders and product forecasting
In charge of daily checking of product shelf life to minimize product wastage
Assist managers in training and certifying incoming crews
GRUPPO AL DENTE STEP OF ROME ITALIAN RESTAURANT
Receptionist/Dinning Crew / August 2014
Assisted customers in menu decisions
Assisted food prepared in order completion by informing chefs of customers’ orders preferences and immediate response upon food call
Provided consistent, prompt and friendly service to customers
Maintained cleanliness in the dining area
Processed the payments
LA CARMELA de BORACAY RESORT HOTEL
Room Attendant / April 2014
Changing bed linen and making beds
Replacing used towels
Sweeping and mopping floors
Vacuum carpets
Dust furniture
Replenish bath care products (e.g. soap and shampoo)
Restock beverages and food items in the mini-bar
Clean public areas, like corridors
Report any technical issues and maintenance needs
Address guests’ queries
Help guests retrieve lost items
Ensure all assigned rooms are clean and tidy by the end of the shift
Follow hotel security guidelines.
JONES CAFÉ
Beverage Assistant/ May 2013
In charge if mixing drinks
Replenished stocks
Do inventory of stocks when closing shift
Dishwashing
EDUCATION
Bachelor of Science in Hotel and Restaurant Management
St. Therese MTC- Colleges 2009 – 2013
AWARDS AND ACKNOWLEDGEMENTS
Employee of the Month 2017
2 Compliments letters for great service from Isetan Singapore 2016
TOP Sales Achievers 2015
NATIONAL CERTIFICATE II in HOUSEKEEPING 2014
PERSONAL INFORMATION
Gender: Female
Age: 26 years old
Date of Birth: November 26, 1992
Civil Status: Single
Nationality: Filipino
Reference:
Mrs.Maggie Koh
Fossil Group Executive Manager / +65 9633 3206