Service Representative Customer
Resume:
Regina C Porter
Kansas City, MO 64106
************@*****.***
OBJECTIVE: To bring to your company the professional knowledge I've gained over many years as a Customer Service Expert
CORE QUALIFICATIONS:
● Proficient in Microsoft programs
● Exceptional Communication skills
● Effective Conflict Resolution ability
● Proven Active Listening experience
RELATED WORK EXPERIENCE:
G and G Trucking March 2005 – Present
Kansas City, KS
Logistics Office Manager
My area of expertise was brokering loads by locating, negotiating and securing rates for pick-up and delivery of refrigerated foods with brokers and shippers. I also Input all maintenance, mileage and compliance logs onto Spreadsheets, as well as, Secured license and permit requirements for owner operator regulatory laws per state. Long Motor Corporation June 2013 – June 2015
Lenexa, KS
Telephone Service Representative
My job was to place orders for shipment.
I assisted customers to specific parts needed (motor or body) in the catalog for a classic antique truck or vintage car being restored. When needed, I resolved, with complete customer satisfaction every time, discrepancies, misunderstandings or any issue the customer may have experienced.
Intercall July 2006 – August 2008
Lenexa, KS
Customer Service Agent My job responsibilities were to place participants into the correct waiting room to attend their conference call. I also, without mistakes, programmed the PBX board (all the bells and whistles - or none) per client request for their particular conference call. Facilitated the question and answer session following a conference call when requested.
EDUCATION:
Master Broker Certificate (Logistics and office) 2005 University of Northern Iowa
Business Administration – 2.5 years
Northern University High School
Cedar Falls, IA 1974
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