Salesforce Marketing
Resume:
Emmanuel Joseph
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SKILLS SUMMARY
Applications tested in: ASP.Net, Assembler, VB.Net, C++, C#I
Internet Tools: Google Chrome, Safari, WebGL, Internet Explorer and Opera
Database: SQL, IMS, CICS, DB2, Oracle PL/SQL, MySQL, MongoDB, SQL SAP, ERP, JDE
Data: SSAS, SSIS, ETL
Healthcare: Amisys HL/7, EPIC, EMR, EHR
POS: Revel Systems
CRM: Salesforce, Microsoft Dynamics, Pega.Siebel
Legacy environment: AS/400 ILE (Enterprise World), Z/OS
Mainframe Testing: RPG, COBOL, CICS DB2, IMS, Tivoli
Mainframe Hardware: 3090’s, Hercules
Mainframe Software: Z/OS, JES/2, JCL, VSAM, Utilities, RACF, TSO ISPF, SMP/E, RMF, SMF, Omegamon, Tivoli, WebSphere, MQ’s
Mainframe Network: VTAM, Netview, NCP
DevOps CI /CD: Jenkins, GIT
Oracle Financial: ERP, SAP ERP, SAP Hybris
Reports: Crystal, SSRS
Cognos: BI reports
Object Oriented Apps: OOPS
APIs Tools: SoapUI, Rest API, Postman, Ready API
Cloud: Amazon, Azure (SAAS, IAAS, PAAS)
ServiceNow Architecture: SSL, Tomcat web server as PAAS, Mozilla Rhino)
Mobile: AWS, Appium, Junit, Cucumber HP/UFT, Selenium
Development Framework: Agile/JIRA Scrum, TFS, .NET, Cloud
Environment: Web, Cloud, Windows, Data Warehouse, Web Services, Open System, Linux Ubuntu
Automation Tools: Rational, Quality Center, HP/ALM, Python, Cucumber, TestNG, TDD, QTP UFT, LoadRunner, Selenium Web Driver, TFS-Visual Studio 2012, Visual Studio 2017 Appium, (VSTS), JMeter, BlazeMeter.
Blackbox testing: End to End, Functional, Regression, Re-testing and UAT
Performance testing: Throughput, Memory Leaks, IIS, Network, DB Buffers sizes, index
Security Tools: WebInspect, AppScan
Office Tools: MS/Office Suite (Words, Excel, Power Point)
EMPLOYMENT HISTORY
Tekmark 03/2020 to Present
QA Consultant
Nebraska
Tricentis Tosca API, UI, Webservices, AS/400, Mainframe, CICS/DB2, Jira, functional, integration, regression and UAT testing.
1st Global Capital 05/2018 to 12/2019
Lead Consultant
Fort Lauderdale
Developed QA methodology in a new QA environment working with AS/400 ILE supporting JDE, JDA Supply chain, Web services, Cloud, Mobile and API.
Developed policy and procedures for both QA and Development.
Developed HP/ALM and Selenium Framework for automation, set up triage and bug tracking.
Performed data gathering, developed BRD to implement user requested changes, keep track of the SDLC process
Developed scenarios for backend or database testing.
Developed training materials for defect reporting (Jira and Bugzilla), functional, integration, regression and UAT testing.
Worked with both Waterfall and Agile, provide QA support for Salesforce and ERP application.
IBM Professional Services / Collabra 05/2014 to 3/2018
Lead Consultant
Boca Raton
Performed functional, regression and UAT testing for Salesforce application comprised of email Marketing, and Web Marketing.
Worked with a team to implement and customize Accenture DevOps using GIT for source control and Jenkins to automate applications, monitor repository, Chef Servers and Pipeline using APM.
Worked with Revel System, perform POS API integration, worked with Sales and Marketing to maintain Sales history, tracking and pricing.
Used SOAPUI to test XML data between Endpoint.
Used Dynatrace and Jmeter to do transaction tracing and monitor programs running on-premises and in the cloud.
Used Visual Studio 2017 (VSTS) to create project, monitor my Backlog for new sprint.
Performed software and hardware end to end testing of Cisco routers supporting Salesforce for Avaya Call Center ticketing system.
Performed functional testing of Android and IOS to access the Cloud environment, Used AWS to perform Functional testing.
Performed JUnit testing based on developer’s requirements.
Worked with the mainframe team to support Urban Code deployment and Bluemix for the legacy MVS, CICS, DB2 environment. Performed API testing using both SoapUI and Postman.
Worked with QA Analyst in India and the Philippines, performed Business Analysis by gathering data for new AS/400 JD Edwards that consisted of ERP (payable, receivable, fix assets, ledgers).
Salesforce and Call Center project with IVR, worked with the Business owners, created BRD and setup timeline with the PMs for new projects.
Developed test plan, test cases, used TFS and JIRA to report application issues.
Worked with the business on the UAT process and provided training as needed for new projects.
Performed integration testing of Java SDET based Microservices application.
Developed test plan and test cases for POS application, performed functional, regression testing for credit card purchase, returns, exchanges and cancellations.
Developed Test Plan and Test cases for Oracle Financial (Ledger, Payable, Receivable and fixed assets). Performed functional testing in an EPIC and Amisys environment, worked with HL7, EMR and EHR
Develop Test Plan and test script for automation for SAP Financial Suite and Hybris Omni-e-Commerce.
Simulated thousands of users using Jmeter, LoadRunner to create performance report such as: (response time, bottleneck, throughput, CPU utilization, memory leaks).
Worked with business owner to create requirement based on specification, created BRD for kickoff and Scrum meeting.
Worked with Marketing, creating SSRS and Crystal report for forecasting
Used VUgen, Controller to create Scenarios, ramp up Vusers and Analyzed end result.
Performed Functional testing of UI interface using SOAP UI, used WSDL to test traffic to Endpoint.
Testing Cloud environment using iPhone, Android and IPAD to ensure connectivity and access to the applications.
Work with Data Warehouse, developed test plan and test cases for Source, Target and Cubes.
Validate Data Mart and work with Users creating reports using Oracle Essbase.
Used AWS Cloud for software releases and Mobile testing and ServiceNow for Cloud services
Use (QC) Quality Center Module (Management Module, Test Plan, Test Lab and Defects)
Developed Test Scripts using both Selenium Web driver, Cucumber Gherkin, and HP ALM, QTP 11.5, UFT
Functional testing of Android Mobile apps.
Performed UAT with users and developed back out plan in case of issues.
Performed white box testing in a ASP.NET C# as per developer’s request.
Report, track and maintain defects logged using JIRA, perform root cause Analysis to identify issue before reporting it to Dev.
Performed Functional, Regression and UAT testing of legacy MVS/Mainframe, CICS/DB2, AS/400 for JDE.
Used SQLQRY to validate data for BI project.
Used TFS Work to report defects.
Worked with Agile Backlog to prioritize Sprint using JIRA/Agile scrum environment.
Assisted developers in reproducing identified defects.
Performed backend / database testing to validate table update.
SDGC 10/2013 to 03/2014
Lead Consultant
Boca Raton
Develop and maintain requirements-driven test plans for Salesforce CRM call center environment.
Provided UI support for Salesforce and ERP Testing AP using SoapUI.
Created BRD and developed Test Plan and Test cases for the AS/400 ILE reservation system in an Agile / Waterfall environment.
Worked with AS/400 JD Edwards (payable, receivable, fix assets, ledgers).
Performed manual testing, developed HP ALM and Selenium Webdriver to automate test scripts for GUI application functionality in a WebSphere environment.
performed Functional testing in a DevOps Linux Ubuntu environment.
Develop Test Plan and test cases for SAP Financial Suite, Hybris Multi channel, Omni-eCommerce, marketing and billing.
Worked with business to implement Akamai services to support reservation system
Developed Test Plan for Data Warehouse project, participated in all planning and scrum meetings.
Used ServiceNow for software deployment
Performed backend / database testing to validate data in rows and columns
Developed test cases for Source, Target and Cubes, validate Data Mart, worked with Users creating reports using SSRS.
Developed Test Plan and Test Cases for MongoDB Enterprises.
Created structured Query for BI, Compare MongoDB data source with target, Data source and validate secondary indexes.
Perform root cause Analysis to identify issue before reporting it to Dev.
Developed test cases in Jira / Zepyr for regression testing and to report defects.
Used TFS in an Agile environment to keep track of Fixes and Sprint in the Backlog, track open issues recorded in TFS.
Attended daily Scrum meeting discussing Project status, Sprints and prioritize Bugs.
Developed test cases running in a Linux Ubuntu, PHP and Web environment running e-Commerce application.
Developed Test Cases, test plan for Oracle financial suite (Ledger, Payable, Fixed assets).
Extensive testing of Web application and e-Commerce (Web Tier 1, Web Tier 2 and Web Tier 3), validate shopping cart, payment, debits, and verified tables for posting payments
Performed functional, regression and UAT testing for Salesforce CRM application comprised of email Marketing, Web Marketing, Loyalty Management, Dynamic Pricer and Catalog Management.
Use (QC) Quality Center Module (Management Module, Test Plan, Test Lab and Defects)
Developed Loadrunner script using used VUgen, Controller to create Scenarios for performance and Load testing after each production migration and UAT.
Performed API testing to validate Post.
Functional testing of Android Mobile apps for access to the application via the Cloud.
Performed UAT with users and developed back out plan in case of issues.
CornerStone IT Services 11/2008/ to 10/2013
Lead Consultant
Plantation
Performed Business Analyst for new JD Edwards project by gathering data, created BRD for the project.
Worked with product owner in an Agile\Scrum environment performing Incremental Software development testing.
Developed Test Plan and Test Cases for Taurus open system Amisys,
Worked with Windows Mobile 6 for mobile testing in a cloud environment.
Performed 3D Gaming functional testing on Android and IOS.
Created XML tags to test XML data using SOAP-UI.
Participated in the implementation of the Claim System Amisys, developed test plan test cases for EPIC application, provided support for HL/7 messages that supported EMR and HER
Created Crystal reports for to verify patients check in and check out
Gather requirement from Business owner, chaired kickoff meeting to review requirement, overseeing the SDLC process end to end
Developed procedures for Data Warehousing (DW), SQL queries for BI/ETL testing.
Developed test plan and test cases for embedded assembler written application, worked as defect manager to analyze, and replicate issues reported by QA.
Performed integration testing of PEGA BPM / CRM for Case Management application
Used Selenium Webdriver to automate Salesforce and Oracle ERP application.
Chaired defect Triage meeting to prioritize and classify defects.
Implemented DevOps as part of a team to plan and write procedures for DevOps implementation.
Monitor Servers (Repository, Pipeline, Build and debug bottle in the Pipeline).
Used LoadRunner VUgen Controller to create scenarios for performance testing.
Developed script for performance and Load testing in the production environment simulating multiple users.
Performed data gathering to develop BRD, test Plan, test cases for JDE Financial on the AS/400 ILE platform.
Use (QC) Quality Center Module (Management Module, Test Plan, Test Lab and Defects).
Functional testing in both Web and Windows applications.
Performed SQL 2008 Join Query, backend testing to compare multiple tables.
Performed integration and functional testing for “Cloud” base Apps both (Private and Public) using Mobile and IPAD.
Performed functional, regression and UAT testing in a ASP.NET, Java-HTML5 environment.
Zimmerman Advertising 08/2004 to 11/2008
QA Manager
Fort Lauderdale
Develop and maintain requirements driven Test plans, Test cases, manual and QTP automated test scripts for user Interfaces and application functionality.
Extensive testing of Web application and e-Commerce shopping cart, payment, debits, verified tables for posting payments
Performed functional, regression and UAT testing for Siebel CRM application comprised of email Marketing, Web Marketing, Loyalty Management.
Use (QC) Quality Center Module (Management Module, Test Plan, Test Lab and Defects).
Developed LoadRunner script for performance test.
Functional testing of Android Mobile apps.
Performed UAT with users and developed back out plan in case of issues.
Tested Java, HTML/CSS web environment for linkage and database issues.
Performed functional testing in a SDLC Waterfall environment.
Report, track and maintain defects log using Bugzilla, assisted developers in reproducing identified defects.
Recommend and implement QA best practices.
Performed SQL 2008 Query to validate table updates
Created Work Item in TFS for Project tracking, Bug Reporting and Test Cases development,
schedule Builds for QA related Project
Performed integration testing using SOAP-UI to test XML/WSDL
Work in a team environment where XML/WSDL and SoapUI project management methodology is utilized.
Used Selenium IDE to automate Web Services, worked independently as well met dead-line targets as directed by management.
Provided level one support for PHP, Java, HTL and SQL.
Performed security testing using HP WebInspect.
Used TFS for Bug / Defect tracking, schedule Builds for QA related Projects.
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