Social Media Customer Service
Resume:
DEMETRIA NICHOEL LEWIS
Montgomery, Alabama 36116
OBJECTIVE
To work for a company that will allow me to be a contributing factor to their increase, as well as, strengthen my knowledge and experience in business and Education.
EMPLOYMENT/EXPERIENCE
Child and Youth Program Technician, Maxwell -Gunter Child Development (NAF)(Regular)(Permanent)
20-40 hours/every 2 weeks
24,000/Year
Montgomery, Alabama, 2016-Present
Provide appropriate developmental care and instruction for child/youth
Knowledge of child development regulations, procedures, processes and practices.
Knowledge of health, safety, and sanitation regulations and procedures for working with children.
Ability to develop creative and innovative activity plans and special program plans and manage a classroom of children.
Ability to carry out plans and activities to enhance the development of children and adjust work operations due to changes in program or plans.
Skills in communicating effectively both orally and in writing using tact and lead others in work assignments.
Customer Service Representative, Call Center, Alorica
20 hours/week
8,000/yearly
Montgomery, Alabama,2016-2018
Handles inbound and outbound calls, provide outstanding customer service and ensure customer goals are met
Experience with Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint
Accurately document and update customer records in the computer system
Follow all law and relevant guidelines, accounts receivable, policy and procedures
Working with customer billing,accounts, system, applications and products
Keeping a good phone voice while being energetic
Customer Service Associate, Montgomery Dirt Cheap
20 hours/week
8,000/year
Monntgomery, Alabama, 2014-2015
Meet and greeted customers and answered questions about different merchandise
Cashier, stocked shelves, and unloaded pallets
Kept store organized by setting clothes in order throughout store
Cleaned, mopped, and swept store
Worked with the public, as well as, store customer children and parents
Volunteer, Saints Movement Worship Center Church, Montgomery, Alabama, weekly
Performed variety of financial and administrative duties, as well as, worked with files. Microsoft Word, Excel, PowerPoint, Internet Explorer, and Social Media
EDUCATION
Sidney Lanier High School, Montgomery, Alabama, graduated May 2010
Martin && Fellows Realtor School, Montgomery, AL -currently pursuing real estate license
PERSONAL INTERESTS
Writing, reading, shopping, computers, and a great organizer, took payments from parents, Wrote receipts, answered telephone, and took messages
REFERENCES
Mrs. Katrina Lee; Chief, Customer Service; 908th Force Support Squadron; Maxwell
AFB, Alabama; 334-***-****
Ms. Turkia Hooks ;Sales Associate ;Looking Good store;
Montgomery, Alabama; 334-***-****
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