Senior Airport Services/ Customer Service Representative

RAFONCEL C. GUANGCO

AL NAHDA, SHARJAH********** ********.*******@*****.***

Objective: To secure a promising position requiring my field of proficiency that offers both a challenge and a good opportunity for growth with the goal of helping the company actualize its vision.

EXPERIENCE

Senior Airport Services Admin 2010-2020

EMIRATES AIRLINES

Job Description:

Leads a team to any airport services task (check in, boarding gates, connection desk and lounge).

Attending VIP’s customer in the lounge and registering the First and Business Class customers.

Manage reservation and ticketing for customers who were disrupted or changes their booking.

Works admin tasks such as system filing, update replacement/swap schedule for the staff.

Updating boarding gates for inbound flights.

Customer and Sales Representative 2007-2008

ICOMM INTERNATIONAL (IBC JAPAN)

Job Description:

Ensures to generate sales every week.

Attend 40-60 emails a day from the clients.

Attend 20-30 calls inbound/outbound calls.

Submit weekly and monthly reports to the supervisor and apply purchasing techniques.

Sales and Marketing Executive 2006-2007

TAFT PROPERTY VENTURES

Job Description:

Market internationally and locally with the different types of model houses.

Conduct product orientation to the brokers and agents.

Prepare the advertising strategies and marketing methods.

Set a marketing activity intended to the walk-in clients, new prospect, and old buyers.

SKILLS

Microsoft Office

Airport Services

Good communication skills

Detail-oriented

Time Management

Internet Savvy

INTERESTS

Books

Artworks

Nature

Family and Friends

PERSONAL INFORMATION

Age: 33

Date of Birth: July 24, 1986

Gender: Female

Civil Status: Married

Height: 5’1

Weight: 125 lbs

Religion: Christian

Nationality: Christian

CHARACTER REFERENCES:

Arjie Flores

Emirates NBD Processing Associate

Email add: ******@***********.**

Mabelle Sembrano

Patient Administrator

Mediclinic

Email add: *******.********@*****.***

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