Front Office Assistant
Resume:
MARIE LOUISE ABACA
Project 4, Quezon City
**********@*****.***
OBJECTIVE: To utilize my knowledge and skills gained in the hospitality industry. To learn more as I grow in a company that is willing to share new things to discover, to contribute profit and good moral character.
EDUCATIONAL BACKGROUND
Vocational : Punlaan School
San Juan Metro Manila
Dual Training Program-
Food and Beverage Service
(2012-2014)
Secondary : Juan Sumulong High School
18th Avenue, Cubao Quezon City
(2010-2012)
Eulogio Rodriguez Senior High School
Mayon, La Loma Quezon City
(2009-2010)
Primary : Belarmino Elementary School
Project 4, Quezon City
(2001-2009)
WORK EXPERIENCE:
• The Picasso Boutique Service Residences
Front Office Associate (March 2020 – July 2020)
• Makati Diamond Residences (Pre-Opening Team)
Front Desk Associate (November 2018-February 2020)
• Makati Diamond Residences (Pre-Opening Team)
Senior Telephone Exchange Agent (April 2017- November 2018)
• Makati Diamond Residences (Pre-Opening Team)
Telephone Exchange Agent (November 2014 - April 2017)
• Diamond Hotel Philippines
Diamond Service Center Agent (June - November 2014) Diamond Hotel Philippines (on the job Training)
• Housekeeping Department - 3 months
• Diamond Service Center – 1 month and 15 days
• Front Office- 1 month and 15 days
• Health Club- 3months
• Banquet Service- 3 months
SKILLS
• Knowledgeable in Opera PMS
• Basic Knowledge in Symphony PMS
• Infrasys Point of Sale System (POS).
• Effective written and Verbal communication
• Strong interpersonal Skills
• Modulation of voice can work with proper pitch even under pressure.
• Knows how to operate Call accounting System (CAS) and paging system.
• Computer literate (Microsoft, Excel, Power Point.)
• Basic knowledge in Baking, Cooking, Housekeeping and Waitressing. TRAININGS AND SEMINARS ATTENDED
• Diamond Values
• Bomb Threat Seminar
• First aid training for Basic Life support and CPR Training
• Costumer Service Training
• Etiquette de Manille-Proper Posture etiquette
• Beringer Wine tasting seminar
CERTIFICATES OF ACCOMPLISHMENT
NC II – Food and Beverage Service
NC II – Bread and Pastry Production
NC II – Waitressing
NC II – Housekeeping
CHARACTER REFERENCE
Janice Patricia “Mikki” Tolentino Raechel Joy Yang Diamond Service Center Supervisor Front Office Supervisor Diamond Hotel Philippines Makati Diamond Residences
+632-***-**** +63-997-***-****
Jane Taripe Mark Anthony Rasay
Front Office Manager HR Officer
The Picasso Boutique Serviced Residences Makati Diamond Residences
+63-917-******* +63-917-*******
Sol Gracian Grospe
HR Office/ EO Assistant
The Picasso Boutique Serviced Residences
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Marie Louise Abaca
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