Office Front

Tendai Zengeni

Receptionist with UAE and South Africa experience

D.O.B: 22-Feb-1992

Nationality: Zimbabwean

Location: Dubai, United Arab Emirates

Visa status: Residence visa/Spouse visa

Phone: 058*******

Email: *****************@*****.***

PROFESSIONAL SUMMARY

Tendai is an accomplished front office administrator with extensive experience working as a legal receptionist in South Africa. She has worked tirelessly to achieve excellence in her craft and has gained competences in customer service, document preparation and travel coordination. Her motivation stems from her ability to work well with others, in-depth knowledge of office etiquette and an attention to detail aptitude.

SKILLS

Operating multichannel telephone systems

Document preparation and

editing

Procuring office supplies

Client billing

Data entry

Microsoft office

Managing schedules

Travel coordination

PROFESSIONAL EXPERIENCE

HOSTESS/WAITRESS, JUMEIRAH GROUP LLC/ DUBAI HOLDING (Tortuga restaurant, UAE (Feb 2019 - December 2019)

Role Details

Handled clerical and customer service activities which included:

Operating the cash register and receiving customer payments.

Providing world class customer service to clientele in the restaurant.

Issuing receipts, refunds, change or tickets

Maintaining a clean and tidy checkout area

Stock control

Contribute to team daily sales targets

Key Achievements

Reduced the number of order errors by maintaining clear channels of communication between the back and front areas of the restaurant operation.

Achieved daily sales by promoting and suggesting other side dishes.

FRONT DESK RECEPTIONIST, MARILOU BESTER ATTORNEYS, Gauteng, South Africa (March 2015 – June 2018)

MLB Inc is one of the top law firms in SA with a client register comprised of individuals as well as public and private companies.

Role Details

Managed all the front desk operations of the law firm, primary duties included:

procurement of office supplies

Records management and filing of paperwork

Administrative support i.e. drafting summons, track and trace of respondence

Answering and redirecting phone calls

Scheduling and confirming appointments with clients and other personnel

Travel coordination

Key Achievements

Introduced a new method of record keeping and tracking of files to allow for ease of retrieval.

Managed to reduce the annual spend on office supplies by 20% through purchasing from small to medium suppliers.

SALES ASSOSIATE, KHAJI HOLDINGS, Gauteng, South Africa (MAY 2012- JAN 2015)

Khaji holdings is a leading franchise business in South Africa with investments in quick service restaurants, hair salons and apparel shops.

Role details

Primary duties included

Welcome customers to the shop with a smile

Explaining to customers about the company products and benefits

Motivate our guests to visit us more frequently and increase SPH on every transaction because they trust us to make their experiences magical and memorable as every guest counts.

To ensure smooth functioning of the apparel outlets

Doing replenishment every time like pricing, steaming, refiling what’s sold in all sections

EDUCATION

Boston business College, Gauteng, South Africa

Certificate in Office assistance, December 2012

High School Diploma: St David's High School, Mutare Zimbabwe November 2008

South Africa certified (SAQA) NQF Level 4 equivalent to National Senior Certificate

English language

A

Principles of accounting

A

Biology

A

Integrated science

B

Shona

B

REFERENCES

(Available on request)

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