Marketing Manager Customer
Resume:
Klim Fernandes
Contact
Dubai, UAE
**********@*****.***
www.linkedin.com/in/klimfe
rns
Profile
With 15 years of experience in customer-facing roles for the leading organization, I have built the ability to provide outstanding service within any environment and ensure to present the business in a professional and approachable manner. Having dealt with a broad range of customers across the multiple sectors, I hold solid skills in organization, teamwork & communication.
Key Skills
Excellent Customer
Service
Sales & Marketing
Effective Communication
Managing Multiple
Priorities & Coordination
Time Management
Strong Presentation & Soft
Skills
Activities and
Interests
Driving
Football
Listening to Music
Gaming
Personal
Information
Nationality: Indian
DOB: June 1, 1978
Visa Status: Employment
Valid UAE Driving License
Languages Known:
English, Hindi & Marathi
Experience
May 2019-Present
Training Coordinator – Nando’s UAE
Facilitate training for new and existing employees including classroom instruction and on-the-job coaching. Maintain employee training records, assist with the preparation of training handouts, training support material other training-related matters. Organize various external training that includes Basic Food Hygiene, Person In-charge, First Aid & Fire Safety. Visit restaurants to train the employees on New Products, Customer Service, Soft Skills training & Steps of Service as per the standard guidelines. Coordinate administrative jobs for the department.
July 2017-May 2019
Local Restaurant Marketing Manager – Nando’s UAE
Support marketing manager in organizing various projects, Create Community Mapping for all the individual stores & ensure the functionality and coordination of the department’s activities. Organizing promotional events, digital campaigns and attend them to facilitate their success. Visit the restaurants to audit the Brand Touch Points & Marketing Collaterals to follow the standard guidelines. Coordinate with the Suppliers & Printers from Start to Finish - Quotation, Material, Quality, Duration, Delivery to all the Stores. Maintain a Cost Sheet for the department. Secure DED/DTCM approvals, coordinate with Mall Management Marketing Team for in house events, promotion, participation, Mall approvals.
June 2011-May 2017
Key Account Manager – Pentown Paper Products UAE
Market company products and services to existing customer and prospects, develop new customers, and strive to meet and exceed sales volume goals and company budgets. Offers technical advice, answers questions, arrange plant visits, provides a tentative quote, and offers samples to secure customer’s printing business. Learns and keeps abreast of products, production methods, and servicing offered by the company and its competitors, trends in the printing industry, and needs of actual and potential customers and the market in general. Maintains files with relevant information for each new prospect and makes periodic calls on prospective customers. Academic
Qualifications
National College, Mumbai
– Bachelor of Arts
Don Bosco School,
Mumbai – Secondary
Education
Training &
Certificates
Nando’s South Africa-
Operations Training
The Taj Mahal, Mumbai –
Hotel Management
Development
The Ambassador Sky
Chef, Mumbai – Hotel
Management Training
Community
Service
Active Blood Donor at
Latifa Hospital
May 2008-Feb 2011
Customer Service Executive – Tech Mahindra (Mumbai) Handle a large volume of customer calls efficiently for payments, activations, upgrades, and other services. Respond to customer queries about services, equipment, promotions, roaming, and billings. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell products and services to customers. Maintain up to date knowledge about products and services. Jan 2007-May 2008
Customer Service Representative – Zenta Pvt Ltd (Mumbai) Call customers to understand the requirement for loans or balance transfer on the existing accounts. Collect accurate data from the client to process the request. Explain clients about procedures, answer queries, and providing information.
April 2001-Oct 2006
Restaurant Supervisor – Nando’s UAE
Trained in South Africa to be a part of the Pilot Batch and Opening Team. Managing & Motivating the restaurant team to deliver a high level of service & apply various problem-solving techniques in a timely manner to ensure a great guest experience. Carrying out inventories and internal audits. Responsible for providing on job training for new team members. Making duty rosters for the team as per the business demand. Conducting daily briefings and discuss the operational issues.
Previous Employment History
Apprentice Steward Taj Mahal Hotel Mumbai Mar 2000 – Apr 2001 Counter Staff The Ambassadors Sky Chef Oct 1998 – Feb 2000
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