Sales Manager
Resume:
MARK CARLO A. RAYMUNDO
Brgy. Plainview, Mandaluyong City
************@*****.***
SUMMARY OF QUALIFICATIONS:
Goal-oriented professional with 10 years of solid sales and customer service experience in a pool of international clients
Sales expert delivering exceptional customer service while exceeding sales expectations
Demonstrated skills in mentoring, process improvement and people management
1.PROFESSIONAL EXPERIENCE
IMPOS POINT OF SALE, HAMMERJACK,
BUSINESS DEVELOPMENT MANAGER, JULY 2019 TO JULY 2020
Builds and develops relationships with medium to large businesses in the Hospitality Industry, focused on restaurants, hotels, cafes, bars and retail shops in Australia and New Zealand. Tasks include
Market research
Prospecting and lead mining
Account management.
Business acquisition in Australia and New Zealand.
MUSIC TRIBE PHILIPPINES CORPORATION, COOLAUDIO
SALES MANAGER, DECEMBER 2018 TO JUNE 2019
Manager of one of the 12 brands under the Music Tribe Corporation, handling e-commerce, telesales, customer service, and brand operations.
In charge of sales and marketing strategies for semiconductor chips.
Established sales and customer service processes from workflow creation to execution.
Introduced Retentions and Acquisition to the global sales division.
Implemented CRM using SalesForce.
Headed the website overhaul for the brand’s e-commerce.
Created data management trackers for the brand
Other responsibilities include staffing management, forecasting, business planning and proposals, data analysis, and reporting to CEO.
SATELLITE OFFICE PHILIPPINES, QENERGY PTY LTD
SALES TEAM MANAGER, JANUARY 2015 TO NOVEMBER 2018
Primary point of contact for the Manila Sales Operations and the Sydney QEnergy Headquarters. Reports directly to the CEO for the site’s overall performance, with heavy involvement on overall Sales and Marketing Strategies including brand awareness, increasing traction and sales management
Handled Outbound, Inbound and Retentions, balancing a mix of diverse agents to deliver the site’s sales expectations
Established processes from creation to execution, monitoring progress for consistency
In charge of all sales training programmes; facilitates new hire training and up training sessions, identifying knowledge gaps and opportunities for refresher training sessions
Works hand in hand with the Quality Team to ensure quality sales calls, actively participating in calibration sessions to ensure alignment and compliance
Other responsibilities include staffing management, performance and behavioural coaching, mentoring for success, handling escalations, liaising with other departments for alignment, payroll and HR-related concerns
ACQUIRE BPO
TEAM MANAGER, NOVEMBER 2013-DECEMBER 2014
Managed a team of outbound sales representatives, with expertise on hard selling.
Ensured delivery of good client and corporate customer service, meeting all key performance indicators including financial metrics, agent satisfaction, quality and contribution goals
Consistently delivered coaching and mentoring sessions, developing team members to exceed sales requirements and client expectations, at the same time demonstrating own effective selling skills
Other responsibilities include performance and behavioural coaching, handling escalations, payroll and HR-related concerns
OUTBOUND SALES REPRESENTATIVE, MARCH 2011-NOVEMBER 2014
Handled cold calling campaigns, both for residential and business customers in Australia for the following campaigns:
1.Dodo Communications (Residential)
2.Goswitch.com.au (Residential)
3.Alltel Australia (Business)
4.Easy Meals Pty. Ltd (Residential)
An expert in consultative selling, consistently providing superior and quality service
TELEPERFORMANCE PHILIPPINES
CUSTOMER SERVICE NOVEMBER 2009 – MARCH 2011
Handled activation and billing concerns, cross selling services or products fitting customer needs for Sprint Telecommunications
Assisted customers with invoice and billing disputes, processing additional requests if needed
Performed basic troubleshooting steps for activations, and educating customers regarding products and features for better customer experience
2.KEY ACHIEVEMENTS AND TRAININGS
Consistent top Team Leader with excellent quality scores
Improved overall sales capabilities from 2017-2018 running with QEnergy
Consistently produced top sellers with exceeding all key performance indicators
3.EDUCATION
University of the Philippines, Los Banos
Bachelor of Science in Nutrition
SY: June 2008 – March 2010
4.CHARACTER REFERENCES
Scott Henderson, Chief Executive Officer, QEenergy Pty. LTD
**********@*******.***.**
Lauren Whitaker, Sales and Marketing Manager, QEnergy Pty. LTD
**-**@*******.**.**
Nigel Toates, Sales Director, Music Tribe Corporation
*****.******@**********.*********:********@*******.***.**
Levi Myryll Guzman, Senior Operations Manager, Acquire BPO
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