Social Media Customer Service

Career Objective

I want to succeed in a stimulating and

Challenging environment, building the success of the company while I

experience advancement opportunities

My profile summary

1. 12 years experience in all facets of cashiering field. Analyze,

compare,and interpret facts and figures and quickly ; Make

sound judgments based on data obtained.

2. Excellent in decision making and having strong sense

of Responsibility.

3. Ability to achieve immediate and long-term goals and

exceed operational deadlines, effective at multi-tasking.

4. Proven ability to identify problem, analyze possible solution

and determine best course of action to settle financial issues.

5. In-depth Knowledge about existing financial practices,

customer servicing and settling financial issues.

6. Excellent organizational and time management skills.

7. Clearly communicate results of work, orally and in

Writing Experience in negotiation with banks.

8. Experience in working with people of different nationalities

Work Experience

May 2008-Present

Al Rostamani Int’l Exchange

Buy/Sell of foreign currency

Assist customers and process

remittances to different countries

Process inquiries and amendments of

transactions

Process bank account opening

Assist and process high level of

corporate transactions

Engaged in marketing specially to high

level of corporate potential customers

In charge of creation of CHF and

sending of ATM CARD creation request

In charge of daily reports and

checking/booking and custodian of

documents

Updating and verification of

remittance transactions

WPS/NON WPS pay in and pay out

processing

2005-Jan 2008

Alukkas Exchange

Buy/Sell foreign currency

Assist customer and process

remittances to different countries

Assist customers for Bank account

openings

Directly communicates to bank agents

for inquiries and amendments

Excellent verbal and written communication

skills

Highly Proficient in Microsoft office, excel,

PowerPoint, Internet and social media

Computer and Mobile phone software repairs

Highly knowledgeable In payroll

transactions WPS/NON WPS

Highly Knowledgeable in tax payment

Processing

LANGUAGES: ENGLISH JURDU/HINDI

TAGALOG ARABIC

Part of the team awarded with service excellence by

Dubai Institute of Business management

Team member of Service excellence winner 2011

Team member of Service Excellence winner 2012

Seminar on Effective Selling Techniques 2008

Telephone skills Training 2008

Communication Skills Training 2008

Customer Service Training 2008

Annual Training for Anti Money Laundering

Tertiary

1996-1998 General Radio Communications

Negros Oriental State University

1999-2004 Bachelor of Science in Computer Ed

Negros Oriental State University

(undergraduate)

Secondary Sta Cruz National High Schoool

Elementary Sta Cruz Central Elementary School

SKILLS

Awards, Seminars and Trainings

EDUCATIONAL BACKGROUND

JURAMIL D.TUVILLA

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