Service Representative Administrative Assistant
Resume:
LaPorsha S. Sanders
601-***-**** (cell)
************@*****.*** (Email)
OBJECTIVE
My objective is to always strive to be the best and do my best at everything I do in life. I am seeking a career not just a job, in a company in which I can utilize my skills, experience, and education to advance myself in a positive career environment.
EDUCATION
I am a graduate of Quitman High School in Quitman, MS. I am currently enrolled at Jones County Junior College; in Ellisville, MS. I will be receiving my Associates Degree in Business Administration and Marketing after completing my last twelve hours of credits. I have taken several courses in Administrative Roles, Entrepreneur Skills, and Business Etiquette. I have successfully passed these credits, and will soon be obtaining my AAS. I have received my state certification from the State of Mississippi in Electronic Telecommunications as well as Computer Science Programs. I have experience in knowledge of ICD 10 codes and CPT Codes
EXPERIENCE
Rush Hospital Meridian, MS
Customer Service Representative 11//2017-08/2019
I began working for Rush Health Systems as a Customer Service Representative for the Business Services department. My daily duties were to handle all cashier transactions and handle all phone calls. I was to work each customer's account daily with the utmost accuracy and detail. My responsibilities also entailed that I was to greet customers who came in the office and make sure that they were aware and understanding of all Rush policies and procedures on account payments and payment arrangements.
Grove Transit Meridian, MS
Dispatcher 10/2017-03/2018
My duties at Grove Transit were to handle all transportation routing for drivers and patients. I handled all clerical aspects of my position; as well as, answer all phone calls.. I was to handle all cashier transactions for patients who were private or taxi paying customers. Everyday, I had to assign all routes to drivers and remain accurate on their time logs and continuously stay in clear contact with each driver daily.
Personal Care Midsouth Macon, MS
Personal Care Attendant 08/2017-11/2017
My responsibilities as a PCA for Personal Care Midsouth were to handle all patient records. I began my daily duties by assisting all patients with their daily needs; such as, grooming, bathing, meal preparations, cleaning of their home, and dispensing of their medication. I was to look at each patient as if they were my family and to treat them as such. I handled all daily and weekly reports on each patient and maintained all documentation on mileage for each patient.
Mississippi Department of Public Safety Meridian, MS
ICS 1 Administrator 04/2015- 08/2017
My role as an ICS 1 was an administrative role in which I handled all clerical work assigned to me, while making sure to dispatch all calls to the appropriate destination. I operated an Electronic telecommunication Radio in which I used to manage the safety of motorists, Highway Patrolman, and pedestrians. I handled daily, weekly, and monthly calendar work cycles for all troops and other administration. I handled all tasks in the receiving and distributing the daily mail. I received all incoming calls through E-911 and United States land lines. I utilized my skills in the use of basic office equipment including a copy machine, computer, typewriter, fax machine and calculator in performing office supporting functions. I was to maintain all department files and record; as well as organize meetings, projects, and program activities. My daily tasks included: installations, configures, and connects hardware and software In my position I am to disseminate written and verbal information on projects within our Troop district. I served as a liaison to department personnel, other public and private agencies and/or the general public.
Mississippi Title Loans Meridian, MS
Sales Administrator 10/2014- 04/2015
As a Sales Administrator my job was to handle all currency transactions, process loans on vehicles and checking accounts. I was to handle all customer files, and to collect on delinquent accounts, I handled all clerical work and customer relations. My position allowed me to receive and distribute all financial records, mail, company files and records. I was to prepare and interpret all regulations, policies, statutes, and general project/program information for the company. The Sales Administrator position allowed me to administer complex applications, systems and maintain PC-based database systems. My tasks for the week involved reviews and assessments for programs and board status. On a daily basis my main priority was to exercise judgment in solving routine problems within the company and customer records.
Meridian Community College Meridian, MS
Financial Aid Administrative Assistant 05/2014-10/2014
As a Financial Aid Administrative Assistant, my duties were to handle all student relations. I handled all student aid folders, along with interacting with students that may need help in certain areas. I handled all clerical work needed. I managed the daily assisting of the Head Director of Financial Aid doing any assisting with courses and grant programs for the State of Mississippi. I collected the daily mail, and received incoming telephone calls, and gathered student information; as well as, correct former student files. I set my daily tasks to assign work to the staff and review the work of the staff for quality and accuracy.
Tower Loan Hattiesburg, MS
Customer Service Representative 12/2013 - 07/2014
My duties as a Customer Service Representative was balancing the money drawer, handling customers’ accounts with the utmost privacy and care, while also assisting customers with active, deactivated, and delinquent accounts. My daily duties were to also handle all clerical aspects such as Filing and collecting all account details and paperwork. I processed bank account documents, and collected daily, weekly, and quarter financial reports. My duties also required that I serve on behalf of the administrative supervisor in his absence.
Grocery Depot Laurel, MS
Cashier/Administrative Bookkeeper 8/2012 - 1/2014
My duties as a cashier and Administrative Bookkeeper were to always be friendly and to manage the maintaining of a clean area and eating environment. As a cashier, my daily tasks were to handle all currency transactions, and maintain a friendly atmosphere. My bookkeeping duties were to maintain all records on employees, store vendors, and all clerical aspects. I handles all vendor information as well as processed the vendor’s products and programs into the computer database. I served as the researcher of new products and vendors, and assigned new vendors to the company.
Chili’s Bar & Grill Meridian, MS
Hostess/ To Go Server 3/2011- 8/2012
I began working as a hostess and To Go Server while still in high school. My duties were to make sure all areas of the facilities and restaurant were up to standard at all times. I was to handle all currency transactions. I served to make sure all employee/customer relations were professional at all times, and perform various forms of office activities.
Red’s Café Quitman, MS
Financial Administrator 5/2007 – 8/2012
My responsibilities as a Financial Administrator were to ensure all financial aspects of the company were accurately managed in a timely manner and recorded proficiently. I handled managing all the employee records, and recording all tax paperwork. I organized employee files and records. My daily assignments included collecting customer reviews and experiences of the company.
Skills
My responsibilities as a Financial Administrator were to ensure all financial aspects of the company were accurately managed in a timely manner and recorded proficiently. I handled managing all the employee records, and recording all tax paperwork. I organized employee files and records. My daily assignments included collecting customer reviews and experiences of the company.
References
Lee Roberts-Mentor
Constable (Lauderdale County Sheriff Office)
Derrick Marshall-Mentor
Supervisor (Clarke County Board of Supervisors)
Malachi Sanders-Former Supervisor
Major (Mississippi Highway Patrol Troop C)
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