Food Service

Mrs. Jovelyn Reyes Buisan

Villa #** Rabdan St. Airport Road

Abu Dhabi, UAE

Email: *********@*****.***

Mobile #: +971**-*******

Personal Profile

Skills waitress over 10 years of experience serving customers in Hotels, Resort and Restaurant.

I am an outgoing and cheerful waitress. A very polite, well-spoken and hardworking in a busy restaurant that located in Abu Dhabi Airport. I always offer service with a smile and leave customers felling very positive about their visit.

HIGHLIGHTS:

Points of Sale (POS) System Operation

Positive Work Attitude

Highly Responsible and Reliable

Multi-tasking machine with a strong work ethic

The motivation to learn new knowledge and skills

Working Experiences:

CASPER and GAMBINI

Abu Dhabi

August 2019 – Present

Cashier

Duties & Responsibilities

To preserve customer satisfaction, surveys, evaluation products, store ambiance and guest service is regularly practiced and observed

Store policy and procedures is strictly followed for operational flow of each station

Greets customers in appropriate manner

Collect payments from customers and counts back change to customers in a courteous and friendly manner

Handle cash, credit or check transactions with customers

Ensure pricing is correct

Issue change, receipts

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

Make sales referrals, cross-sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information

Maintain clean and tidy checkout areas

Keep reports of transactions

Answer customers' questions

Pleasantly deal with customers to ensure satisfaction

Cinnamon City Café & Restaurant

Abu Dhabi Airport Terminal 2 - Branch

November 2015 – July 2019

Head Waitress

Duties & Responsibilities

Overall in charge in all parts of the station of the restaurant

Handling inventory of supplies and checking supplies

Handling all customers queries and complains

Maintaining the standard of the store

Provided quality customers service while operating cash registers

Handled daily flow of paperwork and worked with the accounting department to coordinate

November 2011 – November 2015

Cashier/Waitress/Barista

Duties & Responsibilities

Providing excellent wait service to ensure satisfaction

Taking customer orders and delivery food and beverages

Making menu recommendations, answering questions and sharing additional information with restaurants patrons

Receive payment by cash. Issues receipts, refunds credit or change to customers

Responsible for operating POS in the attached café

Puerto Azul Beach and Country Club

Cavite, Philippines

March 2003 – May 2005

Food Attendant

Duties & Responsibilities

Greet customers with a smile and answer their questions about meal special

Ensure hot food is hot and cold food is cold

Must know all food, liquor, beer, wine and retail offered

Maintain a friendly and approachable attitude towards guest and co-workers

December 1996 – December 1999

Food Attendant

Duties & Responsibilities

Greet and escort customer to their tables.

Present menu and provide detailed information when asked

Prepare tables by setting up liners silver ware and glasses

Providing excellent wait service to ensure satisfaction

To take orders and deliver food and beverage to the customer

Communicate order details to the kitchen staff

Educational Background

Tertiary

Adamson University

Manila, Philippines

Bachelor of Science in Computer Engineering

SY: 1994 – 1996

Secondary

Maragondon National High School

Manila, Philippines

SY: 1991 – 1994

Vocational

Technical Education and Skills

Computer Hardware Services NC II

June 19, 2009

Trainings / Seminar

Guest Relations

Grand Training Center for Tourism

Novotel Puerto Azul Resort

December 9-10, 1996

Food and Safety Training (Certified)

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