Ashley A. Lima

** ****** ***** **** **** **

Dracut, Ma 01826

(978) 764 - 0178

ade1bv@r.postjobfree.com

Summary of Skills:

• Making members & customers the first

priority

• Professional phone etiquette

• Deal with complaints and concerns in a

respectful manner

• Building trusting relationships with both

employees and members

• Maintaining employee moral

• Ensure cleanliness and organization in the

workplace

• Training new employees

• Developing reports

Education:

Clinical Medical Assistant Training, Health Training Center, Cambridge, MA, 9/2009 – 4/2010 High School Diploma, Central Catholic High School, Lawrence, MA, 9/2004 – 5/2008 Job Experience:

F. H. Cann and Associates, North Andover, MA Administrative Assistant 1/2020 - Present

• Exercise independent judgement and initiative and carry out job functions with or without direct supervision or instruction

• Work effectively under time constraints to meet deadlines and manage a number of different tasks concurrently

• Calculate rehabilitation payments for student loans by understanding their financial ability

• Verify documents and payment details and accurately notate accounts

•

Zwicker & Associates P.C., Andover, MA Payment Processor 4/2019 - 12/2019

• Opened and sorted mail containing incoming payments

• Coded and posted payments timely and accurately

• Sent out correspondence for settled and closed accounts

• Ran reports from operating system housing consumer accounts

• Reconciled payments posted to operating system to totals of actual payments received

• Reconciled bank deposits to totals of actual payments received

• Researched and processed account balance adjustments and necessary

• Performed other related tasks including scanning, sorting, and filing

• Met daily and month-end deadlines

Lowell Five Bank, Lowell, MA Retail Banking Associate 4/2018 - 4/2019

• Processed customer transactions and payments within the lobby or drive-thru, including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, bank checks, bonds

• Accountable for ensuring confidential customer information is securely stored throughout the day

• Maintain accuracy of cash drawer and proper documentation

• Complete required regulatory and operational reports

• Responds to customer inquiries in person and on the phone

• Educate customers about Bank products and services to meet their needs

• Recognizes referral or sale opportunities

The Savings Bank, Andover MA, Teller 4/2017 – 4/2018

• Account services for customers including deposits, loan payments, cashing checks, recording night & mail deposits, selling cashier’s checks, travelers checks & money orders

• Answering questions in person & on the phone

• Referrals for other bank services

• End of day closing reports

Digital Federal Credit Union, Marlborough, MA, Information Center Specialist 08/2015 - 04/2016

• Provided members with efficient and professional service

• Understood and explained all DCU's products and services

• Recommended enhancements

• Adhered to all DCU policies and procedures

• Cross-sold additional products and services

• Answered all calls within the specified service levels Planet Fitness Andover, MA, Assistant Manager 01/2013 – 01/2014 Planet Fitness Billerica, MA and Lynn, MA, General Manager 01/2014 – 8/2015

• Weekly reports on the employee’s and club’s statistics

• Complete payroll for employees every week

• Answer phone calls and e-mails

• Ensure cleanliness of gym and changing facilities

• Enforce gym rules

• Maintain daily activity and incident logs

• Give tours to potential members and sign them up

• Deal one on one with member complaints and concerns

• Hire and train new employees

Chico’s, Salem, NH, Sales Associate, 08/2012 – 04/2013

• Greet incoming customers

• Provide excellent customer service to customers

• Sell products based on a BONUS selling system

• Make calling campaigns

• Organize, fold, restock, and hang clothing and accessories

• Use register to process cash, check and credit card payments PetSmart PetsHotel, Woburn, MA, Doggie Daycare Pet Care Specialist, 4/2011-2/2012

• Interact with pet parents while checking pets in and out

• Provide excellent customer service to pet parents

• Register transactions including cash, credit cards and checks

• Professional phone etiquette when interacting with pet parents and potential clients

• Maintain clean, safe environment for cats and dogs

• Walk dogs, conduct playtime with groups of dogs, interact with cats

• Clean cat & dog suites, dishes and laundry

Certificates:

• High School Diploma, Central Catholic High School, May 2008 References available upon request

Contact this candidate