Administrative Assistant, Customer Service, Management
Resume:
Ashley A. Lima
Dracut, Ma 01826
(978) 764 - 0178
*.**********@*****.***
Summary of Skills:
• Making members & customers the first
priority
• Professional phone etiquette
• Deal with complaints and concerns in a
respectful manner
• Building trusting relationships with both
employees and members
• Maintaining employee moral
• Ensure cleanliness and organization in the
workplace
• Training new employees
• Developing reports
Education:
Clinical Medical Assistant Training, Health Training Center, Cambridge, MA, 9/2009 – 4/2010 High School Diploma, Central Catholic High School, Lawrence, MA, 9/2004 – 5/2008 Job Experience:
F. H. Cann and Associates, North Andover, MA Administrative Assistant 1/2020 - Present
• Exercise independent judgement and initiative and carry out job functions with or without direct supervision or instruction
• Work effectively under time constraints to meet deadlines and manage a number of different tasks concurrently
• Calculate rehabilitation payments for student loans by understanding their financial ability
• Verify documents and payment details and accurately notate accounts
•
Zwicker & Associates P.C., Andover, MA Payment Processor 4/2019 - 12/2019
• Opened and sorted mail containing incoming payments
• Coded and posted payments timely and accurately
• Sent out correspondence for settled and closed accounts
• Ran reports from operating system housing consumer accounts
• Reconciled payments posted to operating system to totals of actual payments received
• Reconciled bank deposits to totals of actual payments received
• Researched and processed account balance adjustments and necessary
• Performed other related tasks including scanning, sorting, and filing
• Met daily and month-end deadlines
Lowell Five Bank, Lowell, MA Retail Banking Associate 4/2018 - 4/2019
• Processed customer transactions and payments within the lobby or drive-thru, including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, bank checks, bonds
• Accountable for ensuring confidential customer information is securely stored throughout the day
• Maintain accuracy of cash drawer and proper documentation
• Complete required regulatory and operational reports
• Responds to customer inquiries in person and on the phone
• Educate customers about Bank products and services to meet their needs
• Recognizes referral or sale opportunities
The Savings Bank, Andover MA, Teller 4/2017 – 4/2018
• Account services for customers including deposits, loan payments, cashing checks, recording night & mail deposits, selling cashier’s checks, travelers checks & money orders
• Answering questions in person & on the phone
• Referrals for other bank services
• End of day closing reports
Digital Federal Credit Union, Marlborough, MA, Information Center Specialist 08/2015 - 04/2016
• Provided members with efficient and professional service
• Understood and explained all DCU's products and services
• Recommended enhancements
• Adhered to all DCU policies and procedures
• Cross-sold additional products and services
• Answered all calls within the specified service levels Planet Fitness Andover, MA, Assistant Manager 01/2013 – 01/2014 Planet Fitness Billerica, MA and Lynn, MA, General Manager 01/2014 – 8/2015
• Weekly reports on the employee’s and club’s statistics
• Complete payroll for employees every week
• Answer phone calls and e-mails
• Ensure cleanliness of gym and changing facilities
• Enforce gym rules
• Maintain daily activity and incident logs
• Give tours to potential members and sign them up
• Deal one on one with member complaints and concerns
• Hire and train new employees
Chico’s, Salem, NH, Sales Associate, 08/2012 – 04/2013
• Greet incoming customers
• Provide excellent customer service to customers
• Sell products based on a BONUS selling system
• Make calling campaigns
• Organize, fold, restock, and hang clothing and accessories
• Use register to process cash, check and credit card payments PetSmart PetsHotel, Woburn, MA, Doggie Daycare Pet Care Specialist, 4/2011-2/2012
• Interact with pet parents while checking pets in and out
• Provide excellent customer service to pet parents
• Register transactions including cash, credit cards and checks
• Professional phone etiquette when interacting with pet parents and potential clients
• Maintain clean, safe environment for cats and dogs
• Walk dogs, conduct playtime with groups of dogs, interact with cats
• Clean cat & dog suites, dishes and laundry
Certificates:
• High School Diploma, Central Catholic High School, May 2008 References available upon request
Contact this candidate