Customer care

OGIDANMODUPEELIZABETH

Block**,IkejaArmycantonment,alongMarylandroad,IkejaLagos

070********,090********,******.******@*****.***

DateofBirth:14thMarch,1994 L.G.A: Akoko-South-west State:Ondo MaritalStatus: Single

CAREEROBJECTIVE

SeekingforanopportunitytojoinareputableorganizationwhereIcanutilisemyskills,educati on,knowledgeandexperienceforthegrowthanddevelopmentofthecompany.Also,forselfim provementinordertoachievetheorganizationalgoalsandobjectives. EDUCATIONANDQUALIFICATIONS

2012–2016 B.Sc.MassCommunication GPA:SecondClassUpper JosephAyoBabalolaUniversity

2009–2012 SecondSchoolLeavingCertificate

HallmarkSecondarySchool,Ondostate.

1996–2006 FirstSchoolLeavingCertificate

BishopHughesNurseryandPrimarySchool,Akure,Ondostate. WORKEXPERIENCE

January2017–December2017 NYSCNigeriaTelevisionAuthority,Calabar. NewsReporter

Interviewingpeopleinarangeofdifferentcircumstances.

Buildingcontactsinmanyareastomaintainaflowofnews.

Seekingoutandinvestigatingstoriesviacontacts,pressreleasesandothermedia.

Attendingarangeofevents,suchascouncilmeetings,magistrates’courtproceedings,t alentcontests,etc.

Workingcloselywiththenewsteam,photographersandeditors.

Recordinginterviewsandmeetingsusingshorthandortechnicalequipment.

Writingshorter,fillerstoriestoentertainwhileresearchingforlongerstoriesforfeature articles.

January2018-December2018 CEOBeadInstitute,AKURE.

CustomerCareRepresentative

Respondingpromptlytocustomerenquiries.

Acknowledgingandresolvingcustomercomplaints.

Knowingallourproductsinandoutinordertogiveourcustomerstherightanswerstoalltheirquestions.

Helpwithsalesrecordforeachday.

Communicatingwithcustomersthroughvariouschannels;phonecalls,SMS,emails,socialmediaplatforms, individualdiscussion,e.t.c.

Processingorders,forms,applicationsandrequests.

Helpedwithdecisionmakingforcustomerswhofinditdifficultorconfusedabouttheexactproductthey want.

February2020 EmpireTrustMicroFinanceBank,Ikeja.

Payrollloanofficer

Analyzeapplicantsfinancialstatusandlevelofincometodeterminefeasibilityofgrantingloans.

Explaintocustomersthetypeofloanofferandavailablecreditoptionsaswellasthetermsofthoseservi ces.

Reviewloanagreementstoensurethattheyarecompleteandaccurateaccordingtopolicy.

Reviewandupdatecreditandloanfiles.

Computepaymentschedules.

Approveloanswithinspecifiedlimitsandreferloanapplicationsoutsidethoselimitstomanagementappr oval.

Meetwithapplicantstoobtaininformationforloanapplicationsandtoanswerquestionsabouttheproces s.

CORESKILLS

Courageousandconfidence.

Abletoworkonowninitiativeaswellaspartofateam.

Fastlearnerandenthusiasticwithanabilitytoworkunderpressure.

Goodwriting,notetaking,excellentlisteningandcommunicationskills.

Adheretocorrectionsandcriticisms.

Adiligentandtrustedcharacter,Iamalwayswillingtoincreasemyknowledgeinallare asincludingoutsidework.

Stronginterpersonalrelationship.

Generalinsuranceandprocedualandproductknowledge. PERSONALSKILLS

Reliableandconsistent

Patient

Hardworking

Flexibleattitude

AREASOFEXPERTISE

Customerservice

Complaintresolution

Customerretention

Telephonemanner

Administrativeduties

I.Tskills

Phoneskills

Adaptability

Conflictresolution

Listeningskills

INTERESTS

Reading,adventure,researching.

REFERENCES

Availableonrequest.

Contact this candidate