Customer Service Front Office

Name : ARLENE S.D. REYES

Mobile : +971-*********

Address : Al rigga road, Deira Dubai U.A.E

E-mail : ****************@*****.***.**

Professional Profile:

A Self motivated individual who can work independently with minimum supervision

Commitment to ensure work is being efficiently

Self motivated in duty with a high degree of integrity and with desire to a continues learning

Patient, diligent and hardworking,team player who can easily adopt to a new work environment

Willing to undergo training and be assigned to different areas of endeavors. Objective:

To be engaged in a company that values, professional growth, career advancement and Employee’s dedication to further growth and efficiency of my career opportunities. Special Skills / Other Qualifications:

Strong customer service and orientation with excellent communication skill

Competitive understanding of office procedure

Computer literate ( Microsoft Office Word, Excel, Access, Outlook)

Hard working independent dedicated competent

Ability to work with less supervision

Can get along well with people and displays positive mental attitude Working Experience:

Company Name : VOYAGE TOURS

Position : Contracting Executive /Receptionist

Address : H Tower, Sheikh Zayed

Period : December 2013 – January 2019

Ensure all hotels rates updated correctly

Checking and updating room rates and promotions, as well as hotel policy.

Update and upload room allotment given by the hotels

Updating Stop Sale – Free Sale of the rooms send by hotels and send to partners and to all concerns department for their reference

Extracting hotel rates and promotion rates and send to partners

Making bookings for clients

Find hotels for the customer as per their request

Confirm all the hotel bookings through online send by partners

Calling the hotels and checking room availability

Handle individual and group hotel bookings.

Company Name : LORDS HOTEL

Position : Reservation In-charge/Receptionist

Address : Deira Dubai U.A.E

Period : April 2008 – October 2013

Handle individual and group reservation

Attend telephone calls

Preparing official hotel invoices

Communicate to reservation department of all leading local travel agency and tour operators in U.A.E

Managing allotted rooms confirmed for travel and tour operator

Welcome the guests upon arrival

Maintain good public relation and positive attitude with team

Managed individuals and group site inspection, familiarization trip and introduce the facilities and outlets of hotel

Making individual and group reservation inquiries from emails, facsimile, walk-in, telephone conversation.

Handling check-in and check-out guest

Handling front office cash

Greeting and attending guest with a smile at all times

Welcomes the guest upon arrival

Company Name : Lords Hotel

Position : telephone operator/Receptionist

Address : Deira Dubai U.A.E

Period : September 2007 – March 2008

Handle a busy switchboard with 16 lines

Politely attending incoming and outgoing phone calls

Receives messages and forward to hotel guests, hotel managers and staff

Preparing daily official summary report for overseas calls

Send and receive facsimile

Making photocopy of all official documents needed Company Name : Wen Phil Corporation

Position : HR Assistants

Address : General Ordonez Street Marikina City, Philippines Period : February 2005 – February 2007

Answering employee questions

Processing incoming mail

Creating and distributing documents

Providing customer service to organization employees

Serving as a point of contact with benefit vendors/administrators

Maintaining computer system by updating and entering data

Setting appointments and arranging meetings

Maintaining calendars of HR management team

Compiling reports and spreadsheets and preparing spreadsheets Company Name : Pancake House Inc. Philippines

Position : Customer Service

Address : Pasong Tamo Makati City, Philippines

Period : January 2004 – January 2005

Responsible for taking order of all store branches

Receiving of all kinds of products food and non food deliveries

Doing Monthly inventories for food and non food items

Attend telephone calls

Printing and sending voucher to all branches of Pancake House

Checking and weighing of all times that we received Educational Attainment:

Central Colleges of the Philippines

Bachelor of Computer in Computer Science

June 1997 – April 2001

Training Attended:

Filipino Computer Club (Student of MS office)

Marikina Training Center (Care Giver)

Social Security System ( On The job Training Secretary) Personal Information:

Birth place : Philippines

Civil Status : Married

Gender : Female

Nationality : Filipino

Language : Tagalog, English

Visa Status : Tourist Visa

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