Manager Food Safety

MELISSA PENENORI

***. ***.**** Littleton, CO ********@***.*** https://www.linkedin.com/in/schulz-melissa/

SENIOR OPERATIONS LEADER

PERFORMANCE MANAGEMENT STRATEGIC PLANNING PROJECT MANAGEMENT

Strategic Senior Operations Leader with over ten years of proven expertise optimizing customer success solutions through relationship management and driving high-performance teams across the Hospitality, F&B, Leisure, and Retail industries. Identifies opportunities to increase team capabilities through inspired leadership, active coaching and development, and fostering a culture of collaboration and shared investment in achieving mission-critical metrics and targets. Effective at streamlining operational processes by leveraging market trends, relevant data, and consistently identifying opportunities to drive business growth.

AREAS OF EXPERTISE

Program Management Performance Management Capability Building Process Improvement Change Management

Process Development Contract Negotiations Process Re-Engineering Stakeholder Management Relationship Management Client Engagement Customer Success Account Management Operations Management Budgeting & P&L

Vendor Relations POS System Implementation Event Management Inventory Management Conflict Management

PROFESSIONAL EXPERIENCE

COMPASS GROUP – EUREST DINING Denver, CO 07/2018 - Present

Compass is the largest contract foodservice company globally, operating in 45 countries and employing over 600,000 people worldwide.

General Manager

Reports to the District Manager, leads four direct (Food Service Director, Executive Chef, Catering Manager, Food Unit Lead) and 17 indirect reports across all day-to-day operations, staff performance, P&L, and customer success factors for a top producing client account generating revenues exceeding $2.75M annually.

Selected by senior leadership to govern a highly valued and matrixed client portfolio; functioned as on-premise HR support through recruitment, on-boarding, scheduling, payroll, and daily client/employee communications.

Executed quarterly forecasts, annual budgets, financial reporting, and long-term planning strategies to control operating costs, capture market share, and enhance customer experience outcomes.

Achieved targeted financial objectives by analyzing business trends, eliminating performance gaps, initiating corrective actions, and employing effective client solutions.

Spearheaded the implementation of a new online ordering platform to enhance break schedules and create synergy throughout the employee base; established focus groups to generate insights and outline menu selections.

Partnered with Compass and Dish IT to develop and release a web-based application for pre-orders, creating an 80% engagement rate across Dish resources, a standard of over 400 daily orders, and enhanced employee morale.

Led the conversion of three vendor accounts to Compass holdings and deployed individual implementation teams to enable installations, upgrades, and the integration of 3,000 SKUs for a new Point of Sale (POS) system in under a week.

Augmented customer satisfaction by 95%, increased sales by 60%, and secured a 7-year contract extension for the organization.

ARAMARK SPORTS & ENTERTAINMENT Morrison, CO 03/2016 – 07/2018

Aramark is an American foodservice, facilities, and uniform services provider to clients across education, leisure, healthcare, and business.

Director of Operations - Red Rocks Amphitheatre

Under the direction of the General Manager, engaged as a vital component of the leadership team and oversaw all operations, P&L, HR, performance management, reporting, and event coordination functions. Guided 4 direct and 200 indirect reports via catering, retail site locations, and 28 concession stands across the Amphitheatre.

Acted as on-site HR for 300+ seasonal employees through the development of training programs across yearly orientations, safety, and certified in TIPS to educate team members on all beverage services, resulting in a promotion to interim GM.

Headed The transformation from an underperforming concession stand to a “We Proudly Serve Starbucks” through employee training initiatives, setting inventory pars to maintain stock levels, and purchase order management.

Expanded product offerings through the addition of alternative beverages, leading to an increase in daily sales by $1K and a 50% surge in event profit margins.

Immersed in the implementation and maintenance of the company's 1st Digital POS system in collaboration with IT to modernize cash only venues; established a new credit card revenue stream, realizing a 75% increase in concession sales.

MELISSA PENENORI

Appointed by senior leadership to guide the implementation of club level and concession operations to include employee training and supervision for the grand opening of the new Minnesota Vikings Stadium.

Promoted a positive and collaborative culture to encourage optimal productivity and retention; increased employee engagement through ongoing performance incentives, eliminating turnover during tenure.

Initiated and executed major events in partnership with promoters to coordinate all backstage VIP functions, spirits, and green rooms across 156 concerts, a 2016 film release titled "On The Rocks," and live entertainment.

Led the strategic planning and served as the host for the company’s 1st Annual Red Rocks Brewfest and BBQ; partnered with over 30 distinct breweries and live performances, creating an increase in attendees by 500%.

Recognized as Aramark's Champion for college recruitment in the Denver area and progressed three employees through the leadership development program to senior management positions.

Recipient of the Platinum Award for hosting the company's CEO in 2016, noted as the most distinguished organizational achievement.

Catering & Premium Services Manager - Anaheim Convention Center 05/2014-03/2016

Reported to the General Manager, provided oversight for a team of 400 union staff members across catering and premium service operations for the convention center.

Managed and facilitated payroll reporting, training, performance evaluations, and catering event logistics while driving $16M in annual sales.

Directed the procurement and management of goods and services, tracking costs to maximize budget expenditures, and functioned as safety champion for ACC to coordinate all program activities ensuring 100% compliance.

Supported Aramark properties during large-scale events, including USC Galen Center, NRG Stadium, and the Las Vegas Convention Center; coordinated and executed a plated dinner event for 5K attendees including set-up and tear-down activities.

SOUTHWESTERN YACHT CLUB San Diego, CA 08/2011 – 10/2013

Southwestern Yacht Club is a full-service operation with over 800 members embracing all forms of yachting, fishing, and social activities.

Food and Beverage Manager

Under the leadership of the General Manager, governed a $1M operating budget and led 30 associates covering daily F&B operations, facility management, product procurement, menu pricing/development, and vendor negotiations.

Leveraged various themed events utilizing product strategy, innovative marketing, vendor relationships, and creative pricing structures; improved revenues by cutting expenses and enhanced the overall customer experience.

Provided catering and event support for over 50 wedding events, producing a 100% client satisfaction rating, and increased new booking requests by 15% over the prior 12-month period.

Developed and facilitated employee satisfaction surveys and integrated team building events resulting in a 100% reduction in employee turnover.

Revitalized aging vendor relationships through detailed analysis, lowered operating expenses; and upgraded the food/beverage service plan to ensure ongoing client satisfaction.

ADDITIONAL EXPERIENCE

Catering Sales and Event Manager Aztech Shops at San Diego State University

Outlets Supervisor The Catamaran Resort and Spa

Banquet Manager The Lodge at Vail A Rock Resort

PROFESSIONAL DEVELOPMENT

Legends of Hospitality Training ServSafe Food Safety Training

TIPS & Certified TEAM Trainer LEAD Certified

EDUCATION

Bachelor of Science (B.S.), Hotel Restaurant Tourism Management University of South Carolina

TECHNICAL SKILLS

Microsoft Office Delphi WinARCS ABI Training Catermate Catertrax

Nextep Micros Aloha Club Connect Info Genesis

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