Service Sales

DAMON K. SEGAR

Personal Banker

Raleigh, North Carolina 919-***-****

*******@*****.***

BANKING EXPERIENCE: Service Banker, Unit Supervisor, Personal Banker

Energetic, dependable Banker bringing knowledge in retail, loans, and foreign currency following all sales guide lines and regulations always keeping exceptional customer service in mind leading to exceeded sales quotas.

SIGNIFICANT ACCOMPLISHMENTS

●Awarded top Personal Banker 4 quarters in a row

●Awarded Best Customer Satisfaction Service 3 years in a row

Ambitious

Confident

Reliable

Driven

Self-Motivated

Enthusiastic/Eager

Hardworking

Team Spirit

Detail- Oriented

PROFESSIONAL EXPERIENCE

Personal Banker

●Searched out referral opportunities and crossed sell to existing and new customers that resulted in more

●revenue for the branch

●Opened new accounts, processed new and existing accounts properly, and received deposits all in

●accordance with bank policies

●Referred loans and wealth management opportunities to appropriate bank specialists

●Carried out bank’s client retention strategies by anticipating customer needs and crossed sold when appropriate staying in accordance with established policies and procedures

●Took initiative to acquire and maintain up-to-date knowledge of bank products and services.

●Educated customers as to available and appropriate products and services directing them to items that would best meet their financial goals

Service Banker

●Provided prompt, efficient and accurate customer service by greeting all customers by name in a pleasant and courteous manner always displaying the “ smile standard”

●Delivered personalized services over the phone to customers on various banking accounts, products, as

●well as, service inquiries in an efficient and effective manner

●Identified cross selling opportunities during customer interactions to increase revenue opportunities for the bank

●Solicited customer feedback and also identified the problem trends for the improvement actions

EMPLOYMENT HISTORY

Branch Sales and Service Associate, PNC Bank, Garner NC

Personal Banker, Bank of America, Raleigh, NC

Service Banker, Wachovia Bank, New York, NY

Financial Associate, Citibank, New York NY

Unit Supervisor, Apple Bank for Savings, Bronx NY

EDUCATION

High School Diploma, Jasper County High School, Ridgeland, SC

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