Sales Manager
Resume:
PERSONAL INFORMATION
SURNAME : Tyawa
NAME : Buyiswa Glory
ID NUMBER : 880**********
NATIONALITY : South African
DRIVER'S LICENSE : Yes
OWN VEHICLE : Yes
RESIDENTIAL ADRESS : 40 Dunbar Street, Parow,- Western Cape
EXECUTIVE SUMMARY:
I have excellent administrative and organisational experience in various industries. I am an effective communicator with great writing skills. I am proficient in the MS office package. I am meticulous and pay great attention to detail.
EDUCATION
TERTIARY
UNISA
QUALIFICATION
BA Communication Science Degree
COMPLETED
Studying (2020) in Progress
TERTIARY
Proserv Energy Guides
QUALIFICATION
National Certificate in General Travel and Tourism (NQF Level 5)
COMPLETED
Completed (2008)
SECONDARY
Azara Secondary School (Lenasia)
QUALIFICATION
Matric
DATE
2005
ACHIEVEMENTS AND AWARDS
Part of the Soccer and Social Committee at Welcome Tourism Services, Extra Mile Award at Uwin Iwin Incentives
COURSES
Project Management Certificate (IIE - Short Learning Programme) (PMSA) (CIBM)
COMPUTER SKILLS
Tourplan
MS Project, MS Visio
MS Word – Advanced
MS Excel – Advanced
PowerPoint - Intermediate
Adobe Photoshop and Adobe Dreamweaver
EMPLOYMENT HISTORY
EMPLOYER:
Tidy Files (Metrofile Holdings)
POSITION:
Internal Sales
PERIOD:
REASON FOR LEAVING: Contract Expired
Assists 3 x Sales Executives and GM
Major Duties:
Provide administrative support to the sales executives and GM.
Liaising with and managing suppliers and clients on behalf of the Sales Team.
Manage Tender proposal s and reporting
Manage the sales team's travel schedule and arrangements.
Take minutes of meetings and distribute accordingly and prepare presentations
May 2019 to February 2020
EMPLOYER:
ABI - Coca Cola
POSITION:
Client Relationship Manager
PERIOD:
March 2015 to May 2019
REASON FOR LEAVING:
Contract Position
Major Duties:
Sales control function. Manage customer stock and new product introduction.
Effective planning of the call cycle.
Manage customer complaints and queries.
Identify growth opportunities and prepare for trade visits.
EMPLOYER:
andBeyond (Tour Operator)
POSITION:
Sales Support Coordination (PA duties to Sales Executives and Sales Director)
PERIOD:
October 2013 to February 2015
REASON FOR LEAVING:
Better Prospects
Major Duties
Support Sales Executives in all agreed aspects.
Manage web enquiries, Maintain CRM database ensuring accuracy.
Compile and distribute monthly reports. YTD Reporting against targets.
Minutes of Bi-monthly/Sales leads meetings. Contract Administration. Reporting on Sales Blast (Newsletters).
Monitoring of Ghost Shopping, m aintain Sales documentation (BOPS), e xtract reports from the CRM database, manage emails timeously and efficiently, budget management for various projects.
EMPLOYER:
Coca Cola - ABI (Sales and Distribution)
POSITION:
Customer Relationship Manager
PERIOD:
June 2013 to September 2014
REASON FOR LEAVING:
Contract Position
Major Duties
Sales control function, m anage customer stock and new product introduction. Effective planning of the call cycle.
Manage customer complaints and queries.
Identify growth opportunities. Prepare for trade visits.
EMPLOYER:
Amazing Airport Shuttles
POSITION:
Operations Manager
PERIOD:
April 2011 to February 2012
REASON FOR LEAVING:
Move back to Johannesburg
DUTIES:
Managing various aspects of bookings
Manage various aspects of bookings.
Staff supervision and training (Drivers and Travel Consultants).
Handle Customer queries.
Ensure smooth running of the operations department.
Conflict management
EMPLOYER:
Uwin Iwin Incentives
POSITION:
Junior Account Manager
PERIOD:
January 2013 to May 2013
REASON FOR LEAVING:
Contract Position
Major Duties:
Maintain reports that track participation.
Manage Incentives Participant database.
Create and manage promotional campaigns.
Handle online participant queries and follow up on queries as per stipulated timelines.
Major Duties
Manage various aspects of bookings. Staff supervision and training (Drivers and Travel Consultants).
Handle Customer queries. Ensure the smooth running of the operations department. Conflict management
EMPLOYER:
Welcome Tourism Services (a division of Tourvest Destination Management)
POSITION:
Marketing Coordinator (PA duties to Sales Executives, Sales Director and Marketing Director)
PERIOD:
July 2008 to March 2011
REASON FOR LEAVING:
I was offered a better opportunity
Major Duties
General maintenance and tight control of marketing assets and collateral
Maintenance and updates of the company website
Create content for Newsletters and Campaigns and send out to relevant markets
Organise internal events, Registration and event support
Project management of Trade shows and sales trips
Manage all administrative tasks for the Directors
Diary management for directors and sales managers
Monthly recon and expense management
Manage Stationery orders and supplies
Manage web enquiries and internal distribution thereof
Sending out database (Sales Net) mailshots according to different criteria (Newsflash, Newsletter, Suppliers Specials
References
Tidy Files
Jimmy Makgethe - 011-***-**** HR Manager
Coca-Cola
Moeti Ramela Sales Team Leader
Andbeyond
Madelein van Rensburg Sales Support Manager
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