Director of Operations

ALEX HARDIE 520-***-**** *********.******@*****.***

Collaborative, high-energy leader with 15 years of experience in operations management and team building. QUALIFICATION SUMMARY

• Results-focused leader with excellent resource development capability.

• Budgeting, forecasting, financial planning and analysis.

• Ability to analyze and solve complex problems.

• Excellent verbal, interpersonal and written communications skills. PROFESSIONAL EXPERIENCE

Buzz Isaacson Realty, LLC July 2018 – Present

Commercial Real Estate Advisor

Specialize in the leasing and sale of office and medical properties. Involved in all aspects of landlord and tenant representation. Deliver creative solutions to help landlords market and reposition assets. CBRE March 2017 – July 2018

Sales Manager

Led the day-to-day operations for the Tucson market, directing CBRE’s strategic development across multiple service lines, managed client relationships and measured overall engagement for the Tucson market. Trinity Management Company, Tucson AZ April 2006 – March 2017 Director of Property Management

Responsible for the financial and operational performance of a $210M multifamily housing asset portfolio.

• Prepared and oversaw a $15.8M consolidated operating budget and a team of 89 people.

• Established best business practices to promote profitability and efficiency across the organization.

• Coached and developed a team of District Managers and Property Managers and created a succession plan for each on-site position.

• Developed key performance metrics and performance measurement tools to track and coach results.

• Increased NOI 4.6% in 12 months by increasing resident retention, developing new revenue sources, reducing average days vacant, increasing rents and controlling expenses.

• Increased occupancy from 97% to 97.9% over 12 months. District Manager

Oversaw the financial and operational performance of 1326 multifamily housing units and a team of 33 people across five locations in the Phoenix, Tucson and New Mexico markets.

• Increased net operating income 12% over 12 months.

• Increased occupancy from 93% to 97% in 9 months.

• Prepared annual operating budgets. Reviewed and analyzed income and expense data with timely reporting to senior management and owners.

• Motivated and developed team members to achieve high performance standards. Operations Coordinator

• Recruited, hired, and trained all new employees.

• Developed, implemented and trained on company policies and procedures across the organization.

• Created a financial analysis forecasting model and monthly reporting structure.

• Optimized systems to increase efficiency, productivity and transparency. EDUCATION 2012 – 2015 Northern Arizona University Bachelor’s Degree in Business Administration

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