Manager Quality

ZEESHAN BHATTI

**** **** ****, **** **********, MD, 20744

703-***-**** ***************@*****.***

Operation Management/ General Management/ Retail/ Medical/ IT Support

PROFESSIONAL PROFILE

I am a highly accomplished Manager/Technical expert with extensive experience in managing high visibility projects. I have efforts for Capital Vision’s offices also known as myeyeDr.. I am a driven and hardworking individual who wants to continue a challenging and rigorous career in the Management and Operational Teams. I have 8+ years of experience in quality assurance, functional, automation, IT support, and operational managing. I also have a strong understanding of software development processes and thorough knowledge and understanding of system architect, trouble shooting, software testing and automation testing. I continuously strive to learn vital skills and technologies to further excel in my career and to become a valuable asset to the people I work with.

CORE COMPETENCIES

TECHNICAL PROFILE:

Tools

Word Document, Excel, Windows.

Scripting Languages

Application Server,

Operating System

Windows, Mac OS, Linux

Databases

MS SQL Server, Oracle, Microsoft Access/Excel, DB2, Amazon Web Services DYNAMO DB

Web Browsers & Servers

Microsoft Internet Explorer, Acuity, Affinity Analytics, Mozilla Firefox, Opera, Tomcat, Apache, Web Logic, Affinity, Outlook

Excellent Leadership/Training/Mentoring Skills Exceptional Interpersonal Skill

Excellent Negotiation and Conflict Resolution Skills Multi-Cultural Leadership

Problem Solver/Judgment in Problem Anticipation Works Independently and in Groups

Executive Level Presentation Skills Strategic Planning/Execution

EDUCATION

NVCC

Degree: Associates of Science - 2011

PROFESSIONAL EXPERIENCE (March 2013 – Present)

Capital Vision (myeyeDr.) Role: Operation/General Management – March 2014 - Present

In charge of a Medical office consisting a team of office doctors, eye consultants, patient service coordinators. In charge of testing various medical soft wares, trouble-shooting equipment. Strong and engaging personality able to successfully work within a multi-cultural, collaborative, and demanding atmosphere. Well respected by the Internal IT department. I have received multiple recognitions, awards for the individual and team contributions to the organization & customers/patients.

Led and managed various performance testing teams on multiple projects

Provided analysis for myeyedDr. softwares for test offices in DC and VA.

Responsible for business engagement, customer requirements, business communications, team management & delivery.Advised executives on decisions regarding software issues.

Oversaw project management services including schedules, coordination and meeting minutes

Tracked the schedule for all development team activities which included pre-development phase, developing phase and testing phase

Analyzed data and application changes and document their impact on the performance testing task (test cases, scripting, scenario execution, etc.)

Formulated strategic plans for component development to sustain future project objectives

Created team strategies and establish project scopes of work

Communicated project deliverable timeframes and benchmarks to customers.

Communicated clearly and concisely with clients, customers, and senior management regarding issues, status and development

Involved in meeting w/ internal customers to document business and process requirements (Design, Test, Implement/Deploy, and Support production systems)

Handled all the aspects of administrative tasks such as day-to-day site monitoring and maintenance, Performance Tuning and Maintenance

Analyzed Affinity Analytics reports determining performance bottlenecks and key performance indicators.

Performed both new functionality and regression tests while working on multiple projects

Worked with other development team members to better understand system functionality to improve testing quality.

Developed and executed testing process, created database of automated tests, build test cycles using IBM Rational Test Management Suite

Developed complex SQL scripts using SQL queries for database testing.

Gathered detailed business requirements and use cases, and translate technical specifications into performance requirements.

Experience in delivering cloud engagements, strategy, transition and transforming customers to cloud and adopting the cloud first model to build business applications

Worked on cloud formation templates for creating S3 buckets, setting permissions for them

Displayed good understanding of Linux operating system and storage technologies.

Hands-on experience using Acuity Logistic commands to configure software

Created customs properties for web-service requests that required Security tokens

Created automation scripts in SOAP UI using Groovy

Creating batch scripts to execute your test cases from command line tool

Participated in the definition of quality assurance business processes

Ensured project documents were complete, current, and archived appropriately.

Managed several Program/Projects using Waterfall/Agile based methodologies.

Designed, developed, and executed detail oriented test scripts and test cases using Business Specification and Design Specification Reports.

Reported, track and prioritize defects

Built and managed the overall test process

Created a set of load testing scripts (load, stress, performance, and endurance) using LoadRunner to estimate load test results

Provided all features of test management (requirements, managed test plans, test script, work distributions and defect tracking and test results) using IBM Rational Management Tool

Produced reports and documentation for all automated testing efforts, results, activities, data, logging, tracking, and analysis

Involved in researching new testing technologies including various soft wares, Acuity, Affinity Analytics

Conducted Performance Testing by creating GUI Virtual Users scripts to measure end-to-end response time using LoadRunner

Performed ad-hoc and regression testing of system components under aggressive Agile release schedules

A positive, quality-oriented, reliable, well organized, and flexible individual with an ability to work in a fast-paced, client-focused, dynamic environment

Strong understanding of company sustems and their integration into product development

Coordinated with the Environment team to make sure that the configuration in performance test environment matches with that of the production

Costco

Role: IBM equipment testing/Supervising/Management – March 2003 – Mar 2014

Developed and maintained relations with IBM representatives to make sure the warehouse equipment is performing at its best at all times. Trouble IBM registers, routers, scanners.

Coordinated daily and weekly meetings with subcontractors and client to review schedule and show any alternation in the schedule that would be required

Cultivated excellent long-term relationship with client, design team, and developers to promote transparency between all parties and facilitate solutions

Performed Regression Testing with the help of scripts written in UFT

Executing the Test cases and logging the defects using the defect tracking tool

Created the Regression suite

Involved in creating the testing summary reports

Tracked and communicated task progress, status, and key performance metrics

Reported defects found in testing diligently, promptly, and accurately, using standard defect tracking tools

Communicated effectively across multiple teams/external vendors (Operations, Project Teams, Quality Service, etc.), as well as different personnel (Developers, Scrum Masters, Project Managers, etc.) when required

Conducted troubleshooting/regression test execution in support of remediation efforts as required

Escalated and communicated critical defects and quality issues to design and development teams

Analyzed the Business Requirement Document, Technical Specification Document

Designed test scenarios after reviewing the Requirements and Design documents

Performed Functional, System, Integration and Regression Testing. Responsible for maintaining Requirements, Test Cases and Defect tracking using Quality Center

Prepared Requirement Traceability matrix for test coverage

Participated in various reviews and meetings with the Development and Business Teams

Provided Weekly/Monthly Status reports to an immediate manager and business team

Executed manual and automated test cases/scripts and verified results with expected results

Responsible for creating test metrics and maintaining defects, creating the coverage matrix for test cases

Comprehensively used MS Office tools to document and report errors

Wrote SQL queries to verify the database tables for the data inserted from the GUI

Developed test scripts for execution to perform Functional testing, System testing, Regression testing and Business objects reports testing using QTP

Coordinated with the business to develop functional requirements, technical specification and use cases

Created quality plans and test plans for projects

Created test cases from user stories and requirements

Executed test cases and tracked and prioritized issues

Ensured project documents were complete, current, and stored appropriately

Developed, enhanced and documented automated testing methodology

Utilized bug tracking software to manage projects through development life cycle

Established and maintained automated scripts to ensure quality of production releases

Established and maintained documentation of all client products and automated testing tasks

Evaluated complaints from website members and reproduce errors and escalated to developers as necessary

Performed both new functionality and regression tests

Developed and executed testing process, created database of automated tests, build test cycles using Test Director

Developed automated test scripts for functional and regression testing using Quick Test Professional

Wrote automation test scripts using VBScript

Developed complex SQL scripts using SQL queries for database testing

Interacted with Subject Matter Experts (SMEs) and development teams to identify and refine test requirements

Reviewed and provided feedback on requirements, design, and scope documents

Designed and implemented re-usable automation test scripts using industry standard tools

Helped to define, promote, and ensure adherence to quality assurance processes such as test plan reviews, defect management, risk/complexity analysis, and regression / continuous integration maintenance

Created and executed test scripts, cases, and scenarios that will validate system performance according to specifications

Defined moderate level scenarios and variations in data to perform testing adequately

Automated existing and new manual test cases in collaboration with team members

Communicated test progress, test results, and other relevant information to project stakeholders and management

Coordinated and performed basic testing projects from initiation through delivery

Ensured that testing projects were completed on schedule

Scheduled and performed appropriate testing; submitted errors and issues to development for correction, and retests once errors were corrected following established procedures

Provided all features of test management (requirements, managed test plans, test script, work distributions and defect tracking and test results) using Quality Center

Developed functional and regression automated test solutions using Quick Test Professional

Used automated test scripts designed and defined by VBScript, user-defined functions to check the different functionalities of the application

Performed data driven testing and Regression testing using QTP.

Excellent references available upon request.

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