Office Data

PRIYA TILVA

**** ****** *** #****, ******, Texas 78735 919-***-**** ***********@*****.***

EDUCATION

The University of North Carolina Charlotte May 2020

• Bachelor of Science in Business Administration in Management Information Systems

• Minor in Operations and Supply Chain Management

• GPA: 3.52 / 4.00

ACADEMIC PROJECTS

System Analysis and Design Project August 2019 – December 2019

• Came up with detailed design specifications of a system and documented all the requirements.

• Created Data flow diagrams for all the processes and sub-processes using MS Visio.

• Designed Entity Relationship Diagram tables based on the processes and data flows using MS Visio.

• Implemented the system in Microsoft Access based on the specifications.

• Ran SQL queries to create form, reports and tables. Access Database Project January 2019 – May 2019

• Designed Entity Relationship Diagram tables and computed tables using two data sets.

• Ran SQL queries to create reports and tables.

• Implemented the project in Microsoft Access.

Excel DSS Project August 2018 – December 2018

• Computed pivot tables and used Data Analysis tools like What-If Analysis and V-lookup.

• Used Simulation Analysis and Solver to find optimal solutions. SPSS Modeler August 2018 – December 2018

• Utilized predictive modeling and segmentation modeling to target customers more accurately for promotions, improve response rates, and help identify different demographics. SKILLS

• Microsoft Office – Excel, VBA, Word, PowerPoint, Outlook, and Access

• Programming Language: C#, Structured Query Language (SQL), Python (Novice)

• Software and Application: IBM SPSS Modeler, MS Visio, Power BI, Tableau ACTIVITIES

• Member, Gamma Iota Sigma (GIS), UNC - Charlotte September 2018- May 2020

• Volunteer, Office of Disability Services, UNC – Charlotte May 2018 EXPERIENCE

Retail Administration Specialist

TJMaxx and HomeGoods, Apex, NC September 2011 – December 2017

• Trained new employees and guide them through each transaction.

• Implemented new customer service strategies successfully.

• Effectively utilized resources to successfully complete projects.

• Dedicated and careful-high level of accuracy and strong attention to detail.

• Managed transactions with customers using cash registers, processed refunds and exchanges, resolved customer complaints and ensured sales targets were achieved.

• Worked closely with other departments to maintain effective communication and maintained thorough knowledge of store merchandise and polices.

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