Sales Service

MD JAHID IQBAL RAJOO

Dubai, United Arab Emirates

Mobile: +971-*********

Email: **********@*******.***

Solid work ethics & commitment, team-player, goal-oriented, dynamic and leadership competency.

Comprehensive knowledge and experience in Hospitality, Travel and Tourism Industry (FIT & Dynamic, B2B/B2C, Conference, Exhibitions, Events, Groups, Operations & Sales)

Great knowledge of office practices and procedures; business correspondence.

Strong computer skills with a knack for Internet research and management

English proficiency, impeccable customer service expertise, strong inter-personal traits, and excellent organizational skills.

Advanced Knowledge of Amadeus, Sabre Red, Advanced Sabre Sonic System & DCS Amadeus Altéa.

Sr. Corporate Travel Officer UAE (B2B,B2C)

Trivol.com Dubai by Skipper Tourism LLC

June 2018 till Date

Tamani Arts, Business Bay, Dubai, UAE

Issue tickets for all airlines, process refunds, reissues, revalidations and EMD’s of travel

Documents.

Led teams, including sales, operations administration, and corporate management to successfully negotiate terms and conditions with clients;

Cooperate with clients to determine their needs and advise them an appropriate destination, modes of transportations, travel dates, costs and UAE visa processing etc. Managed corporate client contracts and monitored all contracts for compliance issues;

Prepared corporate client contracts, joint venture contracts and employment contracts;

Making tour package worldwide with the hotel, insurance and car as per passenger requirement.

I am working independently in the absence of supervision.

Acts as a resource for co-workers for information, problem-solving, and reducing errors Maintains strict confidentiality of executives travel information.

Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries.

Maximizing sales targets.

Researches customized information for VIP travellers by using industry, internet and other resources.

Interfaces with clients VIP employees and customers to build solid business relationships with them.

I am providing 24/7 service for our VIP, VVIP clients and Corporates. SUMMARY OF QUALIFICATIONS:

PROFESSIONAL EXPERIENCE:

Sr. Business Development Manager

Muthnnab Hally Tours

01st Jan 2017 – 31st Mar 2018

Rolla, Sharjah, UAE

Prospect for potential new clients and turn this into increased business;

Do strategy/budget/action plan and research markets demands/new market product knowledge;

Meet potential clients by growing, maintaining, and leveraging your network; Work with technical staff and other internal colleagues to meet customer needs;

Using knowledge of the market and competitors, identify and develop the company’s

unique selling propositions and differentiators;

Understand the company’s goal and purpose so that will continue to enhance the

company’s performance;

Track and record activity on accounts and help to close deals to meet these targets etc. Sr. Travel Consultant

Muthnnab Hally Tours

05th Mar,2016 – 31st Dec, 2016

Sharjah, UAE

Issue tickets for all airlines, process refunds, reissues, revalidations and EMD’s of travel

Documents.

Led teams, including sales, operations administration, and corporate management to successfully negotiate terms and conditions with clients;

Cooperate with clients to determine their needs and advise them an appropriate destination, modes of transportations, travel dates, costs and UAE visa processing etc. Managed corporate client contracts and monitored all contracts for compliance issues;

Prepared corporate client contracts, joint venture contracts and employment contracts;

Making tour package worldwide with the hotel, insurance and car as per passenger requirement. Business Development Consultant

Integrated Management Consultancy

01st Nov,2015 – 29th Feb, 2016

Sharjah, UAE

Represent the front line of the sales team. Create lead generation pipelines to uncover potential clients to quality interest by creating value and building report;

Consistently hit a quota of 40 appointments per month and 600 calls per week; Searched for new clients by utilizing LinkedIn, Salesforce and Zoom info; Develop, implement and monitor training programs within an organization.

Conduct orientation sessions and Conduct continuing education training. Create brochures and training materials and develop multimedia visual aids and presentations.

Guide as a Consultant about PMP, PGMP, SIX Sigma, CMA, CSCP, CFM, Lead GA/AP, Nebosh IGC etc.

Sr. Travel Consultant

International Travel & Tourism Co LLC (IATA)

22nd Mar, 2015 – 31st Aug, 2015

Muscat, Oman

Issue tickets for all airlines, BSP process refunds, reissues etc.

Cooperate with clients to determine their needs and advise them an appropriate destination, modes of transportations, travel dates, costs and UAE visa processing etc. Issue tickets for all airlines, process refunds, reissues, revalidations and EMD’s of travel Documents.

Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events) to passengers.

Sr. Reservations and Ticketing Agent

Etihad Airways

01st May, 2010 – 28th Feb 2015

Sylhet, Bangladesh

Supervised the efficient counter operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets.

Issue tickets for all airlines, process refunds, reissues, revalidations and EMD’s of travel

Documents.

Ensure team compliance with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre- flight checks, timeliness, grooming, courtesy etc.

Handle day-to-day problem resolution, escalating to higher levels as required. Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner.

Keep self up to date on product, service, policies and procedures.

Complied with all Etihad reservation policies and procedures and standards of guest service etc.

Sr. Sales and Ticketing Manager

M/s Bangaldesh Overseas Express (IATA)

01st Dec,2008 – 30th Apr 2010

Sylhet, Bangladesh

Issue tickets for all airlines, BSP process refunds, reissues etc.

Cooperate with clients to determine their needs and advise them an appropriate destination, modes of transportations, travel dates, costs and UAE visa processing etc.

Issue tickets for all airlines, process refunds, reissues, revalidations and EMD’s of travel Documents.

Worked with clients to arrange product launches, incentive ideas, promotions and marketing initiatives;

Managed relationships delivered information and explained promotions to our accounts front line staff;

Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events) to passengers.

Jr. Accountant and Ticketing Officer

M/s Shimon Overseas Express (IATA)

01st Feb 2006-30th Nov 2008

Sylhet, Bangladesh

Issue tickets for all airlines, BSP process refunds, reissues etc.

Cooperate with clients to determine their needs and advise them an appropriate destination, modes of transportations, travel dates, costs and UAE visa processing etc.

Issue tickets for all airlines, process refunds, reissues, revalidations and EMD’s of travel Documents.

Maintaining accounts etc

National University Sylhet, BD

Master of Business Administration 2009

Major in Accounting

National University Sylhet, BD

Bachelor of Business Administration 2008

Major in Accounting

Air Arabia 3 Months

Passenger Ground Service Agent (Internship)

Perform day to day assigned function such as check-in, boarding gates, as well as back- office administration duties;

Responsible for assisting passengers with travel need such as answering inquiries and

provide connecting flight information’s;

Ensure of safety and security for passenger’s base on aviation regulations; Perform boarding and gate duties, assist and provide information to passengers

Assistance to business and first class lounge passengers and assist for any requirement in case of flight delay, flight on ground and etc.

Security services for passengers and their baggage etc. According to daily flight load counter service handling etc.

INTERSHIP:

EDUCATION:

INTERSHIP:

::INFORMATION:

I was the ticketing Officer for ABG Event Management Company. Under ABG project we did events for Jeddah Road Show 2018 and 2019, National day of KSA, Motor Show 2018 and 2019. Following were my tasks:

Reservations and ticketing for the group.

Hotel arrangement.

Transport arrangements.

Accounts handling & Reports etc.

Advanced Sabre Sonic System Certificate from Etihad Academy at Abu Dhabi.

Online Etihad Airways Certificate from Online Training Centre.

Online Ethiopian Airlines Certificate from Online Travel training.

Amadeus System Certificate from Amadeus Technology at Dhaka.

Online Etihad Airways Certificate from Online Training Centre.

Sabre Red GDS System from Abacus Technology bd at Sylhet.

IATA Airport Passenger Ground Service Agent from Sharaf Training Academy at IATA.org. Upon Request

MD JAHID IQBAL RAJOO

Applicant

ACCOMPLISHMENTS:

REFERENCES:

EVENT PROJECT:

::INFORMATION:

Contact this candidate