Sales Customer Service

PREETAM BISTA

Vision:

To increase the sales of the company through the knowledge and skills that I acquire and to provide better customer service.

CAREER OBJECTIVE:

To find a challenging position to meet my competencies, capabilities, skills, education and experience.

Keys for success:

•Leadership

•Integrity

•Ethics

•Teamwork

•Continuous improvement

•Good communication skills

PROFILE:

A versatile, analytical and hardworking personnel with practical hands on approach, who always perseveres to achieve the best results. Able to collect and analysis information, digest facts, figures and quickly grasps complex technical issues. Excellent negotiation and problem solving skills and swiftly identifies the root of any problem and develops an effective solutions. Has the ability and confidence to contribute to the smooth running of a company and possesses the ‘can do’ attitude required to be able to get things done. Can communicate well with customers and demonstrate a helpful attitude at all times on the shop floor.

PERSONAL DETAILS:

Date of Birth : 06 Dec 1989

Nationality : Nepalese

Gender : Male

Marital Status : Married

Mob : +974-********

Email : *******.********@*****.***

PROFESSIONAL EXPERIENCE:

Sales Assistant Oct 2013 – June 2015

Qatar Duty Free (Doha, Qatar)

•Responsible for delivering a friendly service, smiling, greeting and making eye contact with every guest that come to the shop floor.

•Playing an active role in providing a positive customer service experience and driving sales.

•Training new staffs around the shop floor and helping them with the POS system.

•Merchandising products and making sure all the products are displayed properly

•Making strategies to boost sales

•Serving customers at the sales counter and providing a friendly and helpful service to them.

•Operating the till and handling financial transactions.

•Ensuring all areas of the shop remain tidy at all times

Achievement:

Shop Team Leader

Qatar Duty Free June 2015- July 2020

•Working as a Variance champion (short and excess) of tills point for entire shift.

•Leading my team and colleagues by an example.

•Arranging the stores and focus more on sales figure in daily basis.

•Keep on complete track of number and type of sales performed each day.

•Motivating my staff by evaluating daily performance and awarding by Mumtaz Card.

•Provide sales, POS and currency training to new joiners and assist them during the induction phase.

•Keep on tracking of staff performance and send the details to my Line Manager.

•Assist all the team members, the rules of LAGS items to be more Vigilant.

•Report any suspicious activity within the premise of store.

•Ensure that any price changes put on items immediately.

•In charge for Gate Cart and sales drive

• Providing a helpful hand to the supervisors in the shop floor.

EXPERIENCE:

Sales Associate (Pashupati Electronics and Mobile store) (2010-2012)

Kathmandu-Nepal

•Welcome guests as they arrive at the store.

•Informed guests with information on daily deals and discounts.

•Answer guests queries and regarding products and deliveries.

•Guide guests throughout the shopping process.

•Demonstrate store items with a view to sell them.

ACADEMIC QUALIFICATION:

Columbus College in Hotel Management 2008

Higher Secondary (+2)

Makalu Higher Secondary School

SLC (10th Grade) 2006

LANGUAGES:

English, Arabic (little), Hindi and Nepali

DECLARATION:

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

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