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IT Manager Project

Jeddah, Makkah, Saudi Arabia
August 02, 2020

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Current Location : Jeddah, KSA Phone: (096*-********* CAREER SUMMARY

TARGET POSITION : IT Manager • IT Applications or ERP Manager • IT Project Manager

A diverse 13 years of Applications and ERP implementation, development, maintenance and support experience in retail industry with a selfless ability to take up technical and functional challenges keeping business as central focus, preserving quality, standards and compliance.

Has lead team to successful completion of implementations and effective in driving projects single handed.

Excellent track record of delivering high quality, sustainable, scalable solutions.

Lead in preparing IT application / ERP roadmap and finalizing budget, manage technology and cross-functional compliance, proven ability to effectively plan, coordinate, and meet the deadlines of multiple projects. AREAS OF EXPERTISE

Project Management

Customer oriented

Strategic Planning & Internal Consulting

Team or group Development

Innovative technical Solutions

Quality Assurance

SSIS, SSRS, SQL server administration

.Net C#, VB and C++ Development

SAP Success Factor administration

Microsoft Dynamics AX2012 Technical Skills

Microsoft Dynamics AX2012 T&L consultant

Database Clustering expertise

SharePoint Development & administration

Document Management system expertise

Manage engine help desk

McDonalds delivery solutions


Company Designation Period Location

AYM - Danube Online Solutions Manager Jul 2019 – Present KSA- Jeddah RICC - McDonalds Applications & ERP Manager Jan 2015 – May 2019 KSA- Riyadh RICC - McDonalds Applications & ERP Consultant Jan 2013 – Jan 2015 KSA- Riyadh RICC - McDonalds Senior Software Programmer Jan 2011– Jan 2013 KSA- Riyadh RICC - McDonalds Software Programmer Mar 2009 – Jan 2011 KSA- Riyadh Weblife Solutions Software Programmer May 2007 – Feb 2009 Hyderabad - India Manager, IT Solutions Danube Online – Jeddah, KSA 2019 – Present

Planning, controlling, monitoring, managing and directing the project for successful deliverables

Develop and maintain the project charter, blueprint/POC and effective project plan including effort and cost estimation

Conducting business analysis, gauging department requirements and translating them into techno-functional specifications

Managing new project rollouts followed by Change and Release process.

Manage business stakeholders’ expectations and timely communications with respect to progress on an issue resolution or status update of a project

Manager, IT Applications McDonald’s – Riyadh, KSA 2009 – 2019 Project Management

Manager of 4 in-house resources(including 15 offshore) seeing through project, enhancement and support activities which also includes mentoring, project review in terms of scope and quality, perform security related checks and decision making.

Handling project development and maintenance (Web applications, Tools, Portals) using SDLC/Agile methodologies based on business requirements

Develop and maintain the project charter, blueprint/POC and effective project plan including effort and cost estimation

Conducting business analysis, gauging department requirements and translating them into techno-functional specifications

Managing program activities end to end encompassing business case development, project execution, solution delivery, capacity planning, risk management, transition and conflict resolution

Implementing business communication plans. Furnishing project progress/ status details and demos to all stakeholders/cross functional teams

Responsible for the delivery of a product /service / solution within constraints (schedule, features / functionality, and budget)

Ensure necessary documentations like BRD, SDD, TDD and maintain them Application Support & Maintenance

Managing application support portfolio of Enterprise and critical business applications

Managing L2 and L3 technical team for application support, maintenance, enhancements, bug fixes, new development and release of applications, portals

Managing SLA, critical problem resolutions, process improvement, ensure product and support need are being addressed.

Ensure timely response and resolution of the issues reported by users

Team utilization and reporting to leadership team, do monthly and quarterly business review with stakeholders

Do trend analysis, find improvement areas and implement fixes to reduce support tickets and improve service quality

Closely work with audit team in order to complete VAPT, Web Security Testing & and Code review of applications and observation patching

Work with Leadership team, Tech-Finance and other inter-functional team for finalizing yearly roadmap, budgeting, compliance goals, procurement and other deliverables

Forecasting and planning to meet manpower and infrastructural (hardware, software, communication, space, etc) resources as per business requirements

Develop robust processes based on organizational need and work upon their adoption within end users

Participates in Infrastructure management, DR planning, Web Service hosting, Farm Server establishment Change & Release Management

Managing change in applications using Change Management Process as per ITIL framework

Managing new project rollouts followed by Change and Release process

Playing Release Manager’s role for all the applications and ERP releases ensuring compliance as per technology process and policies which helps in governance, better control and clearing audits with zero or no major observations

Apply security measures and fixes for VAPT observations and assessment performed by ISG team through structured methodologies and proactive communication

Take active participation in change discussion being a member of CAB (Change Advisory Board) People, Stakeholders, departments & Vendor Management

Sustain healthy business relations with cross functional teams, stakeholders, vendors and IT Management Team

Manage business stakeholders expectations and timely communications with respect to progress on an issue resolution or status update of a project

Manage internal team for production support and projects. Hiring, on boarding,transitioning and process adoption

Prepare yearly roadmap and do budget planning along with the IT leadership team, stakeholders as per Organization goal and functional service requirement

.Net Developer, Programmer Weblife Solutions – Hyd, India 2007 – 2009

• Systems analysis and development of Web-Win applications incorporating end-user functionality and interaction modules, as well as static content.

• Support and maintain existing Web applications.

• Expertise in developing web applications in Microsoft Visual Studio 2008 and 2010 using ASP.Net, C#, SQL Server 2005/2008 EDUCATION

Bachelor of Technology - B.Tech (2004-2008)

Secured First Division

From Greenfort Engineering College, Jawaharlal Nehru Technological University, Hyderabad, India.

Masters in Technology - Msc IT (2013-2014)

Secured First Division

From Alagappa University,

Distance Course, Hyderabad, India.


ITIL Foundation certified in 2013 Microsoft SharePoint certified

Certified Web Applications Development in 2011 McDonalds certified Consultant training

McDelivery certified trainings McDonalds certified Manager training

Success factor trainings Dynamics AX 2012 Techno functional Trainings KEY PROJECTS

Project Title Role Description

Danube Loyalty Project Solutions Lead Responsible for developing enterprise plan which includes planning, prototyping, development and execution.

Danube and International

Pampers Loyalty enhancements

Solutions Lead Responsible for managing new project rollouts followed by Change and Release process.

Axapta 2012 implementation

, Ax2012 FP to R3 upgrade

Project Lead A challenging ERP project where implementation has been successfully achieved for finance and T&L modules including department custom requirements, moving forward upgrade has been successfully performed from ax2012 FP to ax2012 R3. DMS Project Lead A compliance related project where documents management became a tedious job thus document management system came into picture which also supports record level security and OCR.

Help desk system Project Lead An operation related project where managing ticket was becoming difficult through email, phones and chat groups thus enablement of Help desk manage engine system for office and stores as per approved SLA’s became business driven application. Sales aggregators integration Project Lead Integration of Riyadh 3rd party food aggregator into McDonalds System allowing orders from aggregator to be sent directly to McDonalds without manual data entry, this project increases the sales and reduces manual reconciliation hassle. McDelivery application cloud


Project Lead A challenging and risky project where transition has been successfully achieved within a span time of 7 nonoperational hours with including backup/contingency plans. This project basically saved us with the major risk which we were carrying with existing landscape.

SuccessFactors implementation Project Lead Implemented SuccessFactors HCM solutions which includes EC, recruitment and onboarding, a learning management system (LMS), performance and goal management, succession planning, compensation, ESS, MSS and HR reporting to deliver business strategy alignment, team execution and maximize people performance.

Reporting Tools Project Lead Developed a tool which pulls system wide data on the next day after closing of all the McDonalds systems thus enable management to have a quick view on reporting and decision making activities.

Reconciliation tools Project Lead Developed a tool for finance department which compares bank transactions with the POS and online transactions thus eliminates manual errors and saves time. Time management, ESS and MSS


Project Lead Developed a negative time management attendance solution which executes the attendance output for approximately 4000 employees. Also has ability to submit the time offs and timesheets by an employee with direct manager workflow approval, it also includes custom reports as per McDonalds standards.

Last updated 18th JUN 2020 References / Project details are available upon request

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