Manager Front Office
Resume:
Fakhurdeen Ghazni
Doha
*******@*****.***
• Seeking new challenges in (occupation) which effectively utilizes (professional experience)
• To gain first hand (type of experience), using my analytical skills and commitment to perform quality work.
• Skilled at building strong team environment and developing open communication.
• Organized and flexible with extremely productive time management skills. Willing to relocate: Anywhere
Work Experience
Shop Team Leader
Qatar Duty Free - Doha, QA
2014-12 - 2020-07
Doha, Qatar
Dates Period: 8th Dec 2014 to 20th July 2020 (5 Years and 7 Months) Occupation or
Position held: Shop Team Leader
Type of business or: Duty Free (Retail and Fashion) Sector: Worked Paris and German (PSG) as a Manager for One Year.: After that Covering INPLAY, JUNCTION, ESQUIRE, & VOLANTE as a
Team Leader for One year.: Finally was worked at JUNCTION, COACH, & SWAROSKI as a Team Leader.
Main activities and Responsibilities:
• Ensure that 5 star standard of Qatar Duty Free is delivered all the time.
• Assist the Duty Manger in all operation.
• Develops team strategy.
• Handling customer complains in the shop.
• Manage staff and training to the new joiners.
• To follow the store operating system (SOP) guided by the company.
• Maximize sales promotion and brand activities through effective planning and preparation to meet sales targets.
• Ensure for staff's meet and greet dedication, product knowledge, grooming, POS experience are met with highly standard and discipline for what Qatar Duty Free known for.
• Ensure for proper and correct staff's availability within their area of responsibility.
• To monitor staffs performance to achieve targets.
• Ensure for proper cashiers availability in busy areas.
• Ensure for products availability, Merchandise standard, Housekeeping standard, offers and promotions are being done with proper time management.
• To monitor and action for fast and slow selling products with Duty Manager on weekly basis.
• Ensure for being available in the floor in busy times with security guards to avoid any loss for business.
• Ensure for the smooth incoming and outgoing stocks.
• Ensure accurate reconciliation of daily POS floats before and after the shift.
• Ensure for all the admin works is to be done on time with Duty Manager.
• Ensure for proper coordination with all the helping departments. Assistant Portfolio Manager (APM)
Janashakthi Insurance Plc - Colombo, LK
2011-12 - 2014-12
Colombo -02
Dates Period: Dec 2011 - Dec 2014
Occupation or
Position held: Assistant Portfolio Manager (APM)
Type of business or: Life and General Insurance
Sector
Main activities and Responsibilities:
• monitoring and analyzing market trends, studying competitors' products and services, exploring ways of improving existing products and services, and increasing profitability, Identifying target markets and developing strategies to communicate with them.
• preparing and managing marketing plans and budgets, managing the production of promotional material, liaising with other internal departments such as sales and distribution, producing reports to monitor results, presenting findings and suggestions to company directors or other senior managers, travelling to trade shows, conferences and sales meetings, Supporting and managing a marketing team.
IT-Customer Service Manager
Suntel Private Ltd - Colombo, LK
2006-05 - 2011-11
Colombo 02, Sri Lanka
Dates Period: May 2006 - Nov 2011
Occupation or
Position held: IT-Customer Service Manager
Type of business or
Sector: Private Telephone Company (Fixed CDMA Line) Main activities and Responsibilities:
• Install, configure and maintain both MS Windows 2000 2003 Server & Professional Network, Backup network, Disk Management, IIS, DNS, DHCP, Proxy server, Setting up Active directory services,
• E-mail server, RRAS, RIS. Optimum trouble shooting and problem solving abilities developed. Installed different operating systems, software and Hardware. Supervise and carryout day-to-day activities of entire work place.
Supervisor, Manager
ASDA - Crawley
2003-07 - 2005-12
Occupation or: Supervisor
Position held
Type of business or: Supermarket (Britain's No.1 place to Work) Sector
Main activities and:
Responsibilities
• Ordered, received, and stocked merchandise. Was responsible for inventory control (POS Systems). Cleaned and merchandised all sections that I was responsible for. Assisted customers with load ups. Was responsible for merchandise returns being re-stocked in department.
• Was responsible for entire store operations in the absence of the manager. Was in charge of shipping and receiving, ordering and stocking of merchandise. Merchandised end cap displays. Prepared cash pick-ups daily. Prepared daily bank deposit/armored transport. Trained new store employees. Asst.Manager, Trainee Manager
KFC Scotco Restaurants Ltd - London
1999-08 - 2005-12
Employer Greenwich, London, UK
Dates Period: August 1999 - Dec 2005
Occupation or: Team Leader, Asst.Manager, Trainee Manager Position held
Type of business or: Fast Food
Sector
Main activities and:
Responsibilities
• Supervise and carryout day to day activities of entire shop, Input data's into the computer (Stock control System), Handling money and cashing up at end of the shift
• Assisting customer's enquiries and Handling customer's complaints, Recruit and training new staff, Manager's work such as administration (Paper Work). Education
Bachelor in Computer & Business Science in Computer & Business Science Frederick Taylor International University
2002
Diploma in Practical English in English
Royal Institute (International School of Higher Education) - Colombo, LK 1997
Skills
• Computer Proficiency Providing support of IT hardware, software and networks.
• Technical Support
• Network Administration
• Problem solving
• WAN & LAN
• Team building
• leadership
• Security
• Active Directory
• Real time systems
• Disaster Recovery
• Various Applications
• Trouble shooting
• Excel, word, PowerPoint, outlook...
Contact this candidate