Muhammad Nauman Akram

Contact: +92-344*******

ade0tw@r.postjobfree.com

Proven Success in Systems Optimization and Strategic IT Solutions systems administrator with strong experience managing server infrastructures, exchange servers, Active directory and data-center operations across Linux, Windows platforms. Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance.

Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments. Highlights of IT Skills

• LAN/WAN/NOC

Administration

• Project Management

• Workflow planning

• Productivity Improvement

• Technical Support

• Systems Installation,

• Configuration & Upgrading

• Security Solutions

• Database Design &

Management

• NOS Patches & Updates

• Training & Mentoring

• Responsible for account development, cold calling, assessing client needs, and identifying solutions

• Manage account relationships, contract negations, sales, pricing, billing, and logistics

• Collaborate with cross-functional teams to improve customer service experience

• Lead planning, strategy, proposal process, and bid preparation

• Perform market research on competitive landscape and industry trends

• Train and mentor new sales representatives

• Collaborated with cross-functional teams to improve customer service experience

• Capitalized on previous relationships and performed market research

• Drove revenue and secured new business

• Schedules company meetings, prepares all the necessary documents and sets up conference venue

• Performs bookkeeping duties such as preparing checks for payables, reconciling bank accounts and updating accounts receivables

• Maintains and updates client database, secures confidential files and forwards documents to select recipients

• Organizes special corporate functions and coordinates with different suppliers or teams involved in department’s special events

• Updates suppliers’ transaction database and reviews invoices/purchase orders forwarded by accounting office

Professional Experience

AL Shaheen Trading Co,

Office Manager / Project Manager

Manama, Bahrain, June -2017

• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to

internal and external customers.

• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

Hired as a full-time systems administrator following initial consulting role to manage and maintain a 60+ mixed server environment (Windows/Unix/Linux), ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity. Key Contribution

• Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.

• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.

• Revamped NetBackup schedule and upgraded 15 Oracle servers. Optimized system availability (averaging 99.95% uptime) and equipped company with scalable systems to support business growth. Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.

• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

Consulted with client companies to provide Web-based and network solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives. Key Contribution

• Directed the implementation and performance tuning of Windows 2003 Server environment for client’s global operations. Delivered a major improvement over old VPN system that catapulted productivity of remote sales force.

• Led in-house and consultant team in large-scale Linux server upgrade for multinational consulting firm, which significantly enhanced system performance.

• Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a regional retail chain.

• Drove a 25% decrease in Web site downtime by migrating RaQ4 server sites and online Dotomatic Technologies

Systems/Network Consultant

Islamabad, Pakistan Jan 2012 to May 2017

Tameer Microfinance Bank Islamabad, Pakistan, 2009 to 2011 System Administrator / Technology Team Lead / Delivery Manager

• Monitors all receivables, collections, etc. and follows up on late payments stores to Linux server. Corrected server configuration problems, wrote scripts to ensure smooth server/reboot functioning, and assisted with a variety of Linux-based inquiries and concerns.

• Replaced major manufacturer’s vulnerable network with robust security through joint architecture of firewall and DHCP.

• Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.

Additional IT Experience

Excelled in early IT career, advancing through increasingly responsible roles including: Bearingpoint Inc,

Pakistan

Pakistan ordnance

factories, Pakistan

Technical Consultant, 2006 - 2009

Assistant Manager IT. 2004 to 2006

Education & Training

Hamdard university— Islamabad, Pakistan

Master’s in computer science (Dec – 2002)

PMP Project Management Professional (OCT – 2010)

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