Document Control Customer Service
Resume:
WENDY M LOMBARDI
**** **** ***** *****, **********, NJ
*********@*******.***
OBJECTIVE
Challenging office position utilizing diverse business experience, planning and organization abilities, and skills to contribute to the success of the company
EXPERIENCE
CSR Representative/Administrative Assistant/Holman Insurance Agency
NOVEMBER 2017-APRIL 2020
Answered all incoming calls to agency and routed them to proper departments
Processed vehicle and property changes from clients, dealerships, mortgage companies
Process client billing changes, payments and cancellations
Maintained and processed daily carrier information from various insurance websites
Updated all client information to AMS360 and Salesforce data system daily
Assisted clients with reporting claims to insurance carriers
Reviewed all prior and current renewal policy
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Document Control/Accounting Clerk Holman Toyota of Mt. Laurel
FEBRUARY 2009 – NOVEMBER 2017
Compliance validation of all vehicle sales
Motor Vehicle processing for tags and titles
Processing of all invoices including parts and rentals
Account reconciliation of cash, checks, across all departments
2 Time Employee of the Month
Successfully ran United Way Campaign 2 years
Receptionist/Cashier Saturn of Mt. Laurel
JULY 2004 – FEBRUARY 2009
Addressed all incoming customer service requests by phone, mail, and in person
Processed all sales, service, and parts transaction across all departments
Prepared temporary tags and customer receipts for sales
Prepared daily reconciliations and balances for completed transactions
Accounts Payable Holman Ford of Mt. Laurel
JULY 1996 – APRIL 2002
Handled electronic and paper-based billing files Pursued timely payments for receivables
Performed monthly reconciliation of all books and vendor accounts
Lead Customer Service Processor Policy Management Systems, Mt. Laurel
JULY 1994 – JUNE 1996
Processed incoming business from insurance companies and inspectors
Handled all aspects of claims, credit checks, and account servicing
Document Control/Reproduction Specialist Formation Inc., Moorestown
JULY 1993 – JUNE 1994 (DETAILS UPON REQUEST)
Bank Teller Commerce Bank, Moorestown
NOVEMBER 1992 – JULY 1993 (DETAILS UPON REQUEST)
File Clerk Ohio Casualty Insurance Company, Moorestown
MAY 1991 – SEPTEMBER 1992 (DETAILS UPON REQUEST)
Night Manager/Cashier Herald Square Party Shop, Mt. Laurel
SEPTEMBER 1986 – MARCH 1991
SKILLS
Microsoft Office
Database skills, AMS360, CDK, ADP, Salesforce
Automotive Industry Experience
Accounts Payable / Receivable
Customer Service
Financial Background
EDUCATION
NJ Property/Causality License /Professional Training Services
VALID THRU AUGUST 20222
Office Automation Certificate The Cittone Institute of Mt. Laurel
SEPTEMBER 1992 – MAY 1993
Business Management Classes Burlington County Community College
SEPTEMBER 1990 – MAY 1991
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