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Service Representative Manager

Location:
Richton, MS
Posted:
August 01, 2020

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Resume:

Donna Rena Holmes

601-***-**** *** North Pleasant Hill Road New Hebron, MS 39140 601-***-****

Professional Summary: Collection specialist with over 4 years of experience and a driven mentality. Skilled customer service representative offering over 5 years of experience and a “can do” attitude. Office manager with over 25 years of experience motivating, coaching, and working with employees.

Experience:

IAAI -Title Specialist

Jackson, MS

02/25/2019- present

Processing salvage titles

Working close with MS DMV

Answering telephone calls from providers

Working reports in a timely manner

Providing great customer service to our providers

U.S. Water Services, Inc. - Collection Specialist

Brookhaven, MS

01/2016-1/2019

Collected and arranged information and entered information into computer database

Generated reports detailing various metrics and account information

Provided extensive clerical and administrative support to department staff

Followed up with customers to collect information and verify details.

Set up updated customer account with interactions, payments and personal information

U.S. Water Services, Inc.- Customer Service Representative

Brookhaven, MS

02/2012- 01/ 2016

Communicated with and supported sales, marketing and administrative teams

Provided elevated customer experience to generate a loyal clientele

Assisted customers promptly and politely, in person and via telephone, assisted with all customers’ needs

Solen Inc. – Accounting Specialist

Brookhaven, MS

01/2009 - 02/2012

Provided extensive clerical and administrative support to department staff

Prepared accurate financial statements at end of the quarter

Performed administrative tasks such as record keeping, writing correspondence and gathering materials

Handled insurance and titles on all company vehicles, accounts payable/receivable, made deposits and reconciled bank statements

Deposit Guaranty National Bank- Branch Manager/ Office Manager

New Hebron, MS

08/1984 – 06/2009

Assessed employee performance, developed improvement plans and motivated staff to exceed quotas

Complicated with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Approved or disapproved customer loans

Maintained friendly, and professional customer interactions.

Prepared and processed title applications for the State of Mississippi.

Education:

New Hebron Attendance Center- New Hebron, MS 1983

oReceived High School Diploma

MS School of Banking- Oxford, MS 1997

oReceived Banking and Finance Certificate

Copiah Lincoln Community College- Wesson, MS

oGeneral Business Courses

Skills:

Bookkeeping * Team leadership * Customer relations * Financial management * Peachtree * QuickBooks * Accounting * Customer Service * Time Management * Account Reconciliation Specialist * Typing skills (57 words per minute) * Collections * Delinquent Account Management * Communication * Problem-solving

References:

Marty Stephens

81 Marywood Loop

Bouge Chitto, MS

601-***-****

Joe Burnham

101 Oak Ridge Lane

Raymond, MS

601-***-****

Ricky Dubose

PO Box 251

Mize, MS

601-***-****



Contact this candidate