Service Representative Manager
Resume:
Donna Rena Holmes
601-***-**** *** North Pleasant Hill Road New Hebron, MS 39140 601-***-****
Professional Summary: Collection specialist with over 4 years of experience and a driven mentality. Skilled customer service representative offering over 5 years of experience and a “can do” attitude. Office manager with over 25 years of experience motivating, coaching, and working with employees.
Experience:
IAAI -Title Specialist
Jackson, MS
02/25/2019- present
Processing salvage titles
Working close with MS DMV
Answering telephone calls from providers
Working reports in a timely manner
Providing great customer service to our providers
U.S. Water Services, Inc. - Collection Specialist
Brookhaven, MS
01/2016-1/2019
Collected and arranged information and entered information into computer database
Generated reports detailing various metrics and account information
Provided extensive clerical and administrative support to department staff
Followed up with customers to collect information and verify details.
Set up updated customer account with interactions, payments and personal information
U.S. Water Services, Inc.- Customer Service Representative
Brookhaven, MS
02/2012- 01/ 2016
Communicated with and supported sales, marketing and administrative teams
Provided elevated customer experience to generate a loyal clientele
Assisted customers promptly and politely, in person and via telephone, assisted with all customers’ needs
Solen Inc. – Accounting Specialist
Brookhaven, MS
01/2009 - 02/2012
Provided extensive clerical and administrative support to department staff
Prepared accurate financial statements at end of the quarter
Performed administrative tasks such as record keeping, writing correspondence and gathering materials
Handled insurance and titles on all company vehicles, accounts payable/receivable, made deposits and reconciled bank statements
Deposit Guaranty National Bank- Branch Manager/ Office Manager
New Hebron, MS
08/1984 – 06/2009
Assessed employee performance, developed improvement plans and motivated staff to exceed quotas
Complicated with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Approved or disapproved customer loans
Maintained friendly, and professional customer interactions.
Prepared and processed title applications for the State of Mississippi.
Education:
New Hebron Attendance Center- New Hebron, MS 1983
oReceived High School Diploma
MS School of Banking- Oxford, MS 1997
oReceived Banking and Finance Certificate
Copiah Lincoln Community College- Wesson, MS
oGeneral Business Courses
Skills:
Bookkeeping * Team leadership * Customer relations * Financial management * Peachtree * QuickBooks * Accounting * Customer Service * Time Management * Account Reconciliation Specialist * Typing skills (57 words per minute) * Collections * Delinquent Account Management * Communication * Problem-solving
References:
Marty Stephens
81 Marywood Loop
Bouge Chitto, MS
Joe Burnham
101 Oak Ridge Lane
Raymond, MS
Ricky Dubose
PO Box 251
Mize, MS
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