Office Customer Service

AURELIA FAISON

*** **. ***** ******, ***. *E, Brooklyn, New York 11213 646-***-****

* * * * * T I V E

To obtain a Mailroom Management position where I can contribute my extensive expertise in document services as well as my office management and administrative skills.

PROFILE

ØMotivated and reliable individual with more than 15 years’ experience in mailroom operations and supervision.

ØCan competently multi-task with various business technologies including copiers, printers and plotters for complex issues under deadline-driven, high-pressure circumstances.

ØExpert skill with mailroom technologies such as U.P.S., #J130, FedEx PowerShift 2, among others.

ØExcellent communication, customer service and interpersonal skills.

PROFESSIONAL EXPERIENCE

HERZFELD & RUBIN, New York, NY 3/05-Present

Mailroom/Copy Center Supervisor

·Supervise and provide training for all new mailroom Staff, Floaters & Interns

·Maintain event calendars and scheduling

·Diligently manage deliveries of time-sensitive documents with expertise and precision for all phases of discovery.

·Manage all forms of mail and delivery, including postage budgets.

·Operate office equipment, such as Copiers, fax machines, phone systems, stamp machines as well as arrange for repairs when equipment malfunctions

·Update and maintain documents and paperwork such as attendance records, handling messages and correspondence from Clients

USA NETWORKS, New York, NY 8/95-3/05

Mail Clerk

·Supervised staff and all mailroom activities including utilizing and maintaining the Pitney Bowes postage meter (automatic and hand models), working all mail stations and handling all departmental mail and parcel deliveries, and distributing and sorting all departmental mail on a daily basis.

·Dispatched outside messenger service for important and urgent deliveries within and beyond the city limits.

·Handled high-pressure situations and deadlines while maintaining a friendly and professional relationship between co-workers and company clients.

·Knowledge and use of all phases and implementation of mail delivery.

CADWALDER WICKERSHAM & TAFT, New York, NY 2/94-11/95

Messenger

·Duties involved sorting, delivery and distribution of internal and external mail.

·Maintained and handled all postage expenses, including monthly revenues.

·Handled high-pressure deadlines with grace and professionalism.

BANK OF MONTREAL TRUST CO., New York, NY 6/89-12/93

Mail Clerk

·Supervised all phases of mailroom operations, including the delivery and distribution of internal and external correspondence and the execution of budgetary postage expenses.

·Worked all mail stations and handled all departmental mail and parcel deliveries.

·Managed distribution of office supplies (i.e. inventory control) and maintained accurate postal records.

EDUCATION

PACIFIC HIGH SCHOOL, Brooklyn, NY; H.S.D., June 1986

COMPUTER SKILLS

Microsoft Windows Operating Systems (NT 4.0, 2000, XP), Word and Excel

References Furnished Upon Request

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