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Customer Services Training

Sharjah, United Arab Emirates
August 01, 2020

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****B Al Buhaira Building, Al Nahda,

Sharjah, United Arab Emirates


Mobile: +971*********


To be a part of an organization where I can apply and develop my skills and abilities, and be able to contribute to its growth development.

Summary Qualifications:

●Has more than 10 years of satisfactory Customer Services in the Airline Industry.

●Performs assigned workload with indefinable enthusiasm, commitment and drive towards contributing to continued business growth.

●Displays good sense of urgency to complete multiple tasks even under pressure.

●Demonstrates initiative in support of the management with flexibility in working well in cross-functional teams.

●Had great self-motivation, perseverance and strong willingness to accept responsibility.

●Can communicate well and effectively when dealing with people of diverse interest and levels of authority.

●Possesses excellent written and verbal English communication skills.

●Is computer literate with above average typing skills and MS Word, MS Excel and PowerPoint.

Work Experiences:


Position: Airport Services Agent

Dubai International Airport Terminal 3

September 2018 – August 2020


Position: Customer Services Agent

Al Maktoum International Airport

May 2014 – September 2018

Position: Customer Services Agent

Dubai International Airport Terminal 2

December 2012 – April 2014

Emirates Manila (Excellence Workers Manpower Purposes Cooperative)

Position: Passenger Services Agent

January 2011 – November 2012

Department: Airport Services

Cebu Pacific Air Manila (Topserve Manpower Solution)

Position: Customer Services Agent

April 2010 – December 2010

Department: Airport Services

Training and Seminars:

●Emirates Customer Services Level 2

●Emirates Service Excellence Training

●Handle with Care – Emirates Special Services

●Air Carrier Access Acts General Awareness

●AS Connect (DCS for Emirates)

●Airside Safety for dnata and Emirates Airport Services

●EU Documentation

●Emirates & dnata Cashiering Training

●Flydubai Products and Systems Training

●ALTEA (Departure System Management for Qatar Airways)

●Baggage Excellence and Location Tool Training (BELT)

●Worldtracer Training

●Advance Baggage Care Training

●dnata Baggage Service Skills

●Gui Training (Departure Control System)

●Emirates MACS (DSC for Emirates)

●Emirates Reservation and Ticketing Training (MARS)

●United Kingdom Documentation

●Australia Documentation

●Dangerous Goods

●dnata Manila Basic Passenger Service Course

●Aviation Security Awareness

●Sky Speed Navitair

Educational Attainment:

Tertiary (2006 – 2010): PATTS College of Aeronautics

Bachelor of Science in Airline Administration

Major in Airline Operations

Personal Data:

Date of Birth : November 06, 1989

Gender : Female

Nationality : Filipino

Visa Status : Residence

References available upon request

I hereby certify that the above information is true and correct to the best of my knowledge and abilities.

Ma. Michelle Sanchez – Pido


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