Customer Services Training
Resume:
MA. MICHELLE SANCHEZ - PIDO
****B Al Buhaira Building, Al Nahda,
Sharjah, United Arab Emirates
E-mail: **********@*****.***
Mobile: +971*********
Objective:
To be a part of an organization where I can apply and develop my skills and abilities, and be able to contribute to its growth development.
Summary Qualifications:
●Has more than 10 years of satisfactory Customer Services in the Airline Industry.
●Performs assigned workload with indefinable enthusiasm, commitment and drive towards contributing to continued business growth.
●Displays good sense of urgency to complete multiple tasks even under pressure.
●Demonstrates initiative in support of the management with flexibility in working well in cross-functional teams.
●Had great self-motivation, perseverance and strong willingness to accept responsibility.
●Can communicate well and effectively when dealing with people of diverse interest and levels of authority.
●Possesses excellent written and verbal English communication skills.
●Is computer literate with above average typing skills and MS Word, MS Excel and PowerPoint.
Work Experiences:
Emirates
Position: Airport Services Agent
Dubai International Airport Terminal 3
September 2018 – August 2020
dnata
Position: Customer Services Agent
Al Maktoum International Airport
May 2014 – September 2018
Position: Customer Services Agent
Dubai International Airport Terminal 2
December 2012 – April 2014
Emirates Manila (Excellence Workers Manpower Purposes Cooperative)
Position: Passenger Services Agent
January 2011 – November 2012
Department: Airport Services
Cebu Pacific Air Manila (Topserve Manpower Solution)
Position: Customer Services Agent
April 2010 – December 2010
Department: Airport Services
Training and Seminars:
●Emirates Customer Services Level 2
●Emirates Service Excellence Training
●Handle with Care – Emirates Special Services
●Air Carrier Access Acts General Awareness
●AS Connect (DCS for Emirates)
●Airside Safety for dnata and Emirates Airport Services
●EU Documentation
●Emirates & dnata Cashiering Training
●Flydubai Products and Systems Training
●ALTEA (Departure System Management for Qatar Airways)
●Baggage Excellence and Location Tool Training (BELT)
●Worldtracer Training
●Advance Baggage Care Training
●dnata Baggage Service Skills
●Gui Training (Departure Control System)
●Emirates MACS (DSC for Emirates)
●Emirates Reservation and Ticketing Training (MARS)
●United Kingdom Documentation
●Australia Documentation
●Dangerous Goods
●dnata Manila Basic Passenger Service Course
●Aviation Security Awareness
●Sky Speed Navitair
Educational Attainment:
Tertiary (2006 – 2010): PATTS College of Aeronautics
Bachelor of Science in Airline Administration
Major in Airline Operations
Personal Data:
Date of Birth : November 06, 1989
Gender : Female
Nationality : Filipino
Visa Status : Residence
References available upon request
I hereby certify that the above information is true and correct to the best of my knowledge and abilities.
Ma. Michelle Sanchez – Pido
Applicant
Contact this candidate