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Manager Employee Relations

Imus, Cavite, Philippines
August 01, 2020

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Felicidad A. Kahulugan

Ph* Blk. ** Lot **, West Jordan St. Governor’s Hills Subd,

Biclatan, Gen. Trias, Cavite, Philippines 4107

Mobile : (63-998-*******; 63-917-*******, 634*-*******

Customer Satisfaction & Quality, Logistics Warehouse Operations

A seasoned, goal-oriented professional with solid experiences in Logistics DC operations, warehouse management, customer satisfaction, quality assurance, inventory management. Offers progressive experiences at previous multinational companies with various roles in warehouse management, customer complaints management process, quality engineering and inventory management. Led operations excellence projects such as quality improvements, business processes, safety, SAP inventory management, process improvement, service level agreements, commercial logistics offer and productivity. Drive all elements of customer satisfaction and issues management closure with other countries globally. Verifiable strength dealing with issues with other countries, on a regional level that concerns customer issues. Drive and lead compliance to Quality and Schneider Production System standards. Identified opportunities to improve processes and deliver efficiency to operations. Proven leader with strong capabilities to build teams, strategize & implement workable operations solution. Possess excellent interpersonal skill, collaborate well with stakeholders, partners and suppliers to remedy operations delivery, safety, controls and quality issues.


SCHNEIDER ELECTRIC April 2012 – March 2019

Logistics Quality Assurance Engineer Sept 2013-March 2019

Lead DMAIC projects to improve quality issues reduction in production operations. Implemented projects to resolve top quality defects affecting operations.

Lead 8D and manage resolution of quality defects to top suppliers and other DC sources to reduce inbound quality defects. Hold weekly review meeting with India factory, PED and other suppliers to share best known practices in packaging damage issues being encountered for all inbound shipments.

Manage customer issues and resolution with ASEAN countries and international DCs of Schneider Electric (Taiwan, Korea, Thailand, Hongkong, Laos, Brunei, Cambodia, Myanmar, India, Sri Lanka, China, PED, LAD, Australia). Drive the investigation, analysis and channeling resolutions of day to day customer claims in Logistics with direct communication and review meetings with customers and 3PL providers in other countries.

Drive quality and business process changes in ASEAN Distribution Center to achieve quality, on-time distribution of goods to global customers supply chain, improve operations efficiency, cost savings & productivity improvements.

Managed OTDS Report, Analysis and Review – analyze and report OTDS defects for the OTDS (On Time Delivery Schneider) performance and work with owners to improve, correct & prevent delivery misses.

Developed Customer Logistics Offers and Service Level Agreement of Philippine HUB with East Asia countries, owns the review of agreements with Country Leaders and sign off pertaining to business process on Order management, supply availability offer, leadtimes, order fulfillment, warehousing operations process, inventory controls management and shipping leadtime to customers.

CSQ Project Manager /Consultant Nov 2012- Sept 2013

Managed warehouse business process mapping of ASEAN Distribution Center. Drive Lean projects in warehouse packing process to reduce non-value add process hence faster turn-around of orders and distribution of goods to global customers supply chain, improve operations efficiency, cost savings & productivity improvements.

Lead projects in ASEAN Distribution Center to resolve top defects on quality packaging damages, led team meeting in project management working with key stakeholders on project progress and CARE program deliverables, resulting to an improved quality indicator through reduced damaged claims.

Developed CLO and SLA for East Asia countries and owned documentations revision, review with Country ASEAN leaders to ensure agreement is up –to date.

Operations Warehouse Manager Apr 2012- Nov 2012

Managed Central Warehouse key charter in operations delivery, quality and productivity. Holds daily SIM meeting with Warehouse team to resolve roadblocks in operations to meet internal factory deliveries.

Integrates warehouse inventory to reduce cost in offsite warehousing rentals. Manage execution of warehouse transfer, business process to improve inventory accuracy.

Improve Central warehousing business process and inventory controls structure to address inventory issues and drive depletion and executes inventory disposition in a timely manner.


Assistant Logistics Manager Feb 2010- June 2011

Co-managed DC under 3PL set up. Responsible in finished goods operations taking care of outbound product delivery to Global Distribution Center (GDC) instrumental in order fulfillment thereby achieving the required metrics of 95%-100% on-time delivery to GDC/ customer destination, achieving zero quality issues. Accountable for inventory management of finished goods and return materials, driving depletion plan with factory planning counterpart and drive execution of inventory movements to on-site third-party logistics providers.

Established and documented business process for managing rejects scrap and crushing process in collaboration with manufacturing, global logistics, corporate security and finance. Documented the process, pursued process ratification & approvals with local and corporate management. Worked out implementation resulting in the resolution of inventory control issue thru proper disposition carried out zeroing out scrap inventory in manufacturing.

Accountable on ad-hoc order fulfillment/shipping execution, an infrastructure put in place to ship hand-to-mouth products directly to customer versus the current GDC model, which created a capability for faster delivery throughput-time to arrive at customer’s dock within same /next day delivery, thereby alleviating/serving lines down and expedites customer demands at 100% on-time delivery, without delay.

Project-based Consultant –Warehouse Manager Oct 2009 – Feb 2010

Received Numonyx Corporate Award for the hard work and contributions in achieving a successful migration

from day 1 and day 2 Numonyx operations transition.

Drive execution of warehouse inventory repacking/relabeling migration from Intel systems to support

Numonyx packaging & customized label requirements by planning on migration, putting up resources, driving

desired output, closely monitoring and reviewing output and implementing prompt solutions to system and

resources problems that have been instrumental in meeting delivery or physical transfer of massive

repacked FG warehouse inventory from Cavite warehouse to Global Distribution Center in Singapore

thereby meeting the target timeline in Q4 2009 without negative effect to customer backlog.


Warehouse/Distribution Center Section Head Jan 2008- Oct 2009

Managed and integrates four shifts in finished goods warehouse operations whose functions were receiving, storing, ground control order management, inventory management, cycle counts, product hold/off hold, rework, scrapping, adjustments, order picking, order processing, packing and shipping of customer orders consistently meeting a defined critical success metrics in product delivery.

Review operations team weekly, monthly and quarterly analysis of backlog /customer demands on the horizon ensuring capacity requirements are available to meet the fluctuating orders on a given timeframe, and drive stakeholders to address capacity constraints enabling order fulfillment and meeting all delivery requirements.

Demonstrated significant contributions to Intel ramp down project and migration to Numonyx structure. Supported inventory depletion and managed ramp down, clean up of inventory and proper asset disposition prior to Intel’s closure in year 2009, while delivered flawless execution in meeting the last customer shipments both to Intel’s customers and Numonyx Global Distribution Center.

Achieved 100% rating in Y2007-2009 Manager’s Feedback Tool Survey by promoting essential people related programs thereby resolving work relational gaps improving all team’s GPTW performance that strengthened operations teamwork/camaraderie, instrumental in achieving overall organizational goals.

Received Intel’s Grand Environmental, Health and Safety (EHS) Managers Award for chairing Logistics Operations Environmental Health & Safety (EHS) Council and driving safety projects / programs and proliferating best known methods in other Asian Logistics warehouses.

Logistics DC Supervisor Apr 2004-Jan 2008

Supervise one shift in finished goods warehouse operations whose functions were receiving, storing, ground control order management, inventory management, cycle counts, product hold/off hold, rework, scrapping, adjustments, order picking, order processing, packing and shipping of customer orders using SAP system consistently meeting a defined critical success metrics in product delivery.

Proven record of highest shift output instrumental in achieving daily volume delivery targets of 95%-98% customer dock date requirement for weekly volume ship-outs resulting to happy Intel customers, received several recognitions of warehouse operational excellence in meeting daily, weekly & quarterly customer volume targets.

Analyzed weekly, monthly and quarterly analysis of backlog /customer demands on the horizon and quantifying the run rate requirement and the needed resources to meet operations shipment volume, ensuring capacity requirements are available to meet the fluctuating orders on a given timeframe, and drive stakeholders to address capacity constraints for order fulfillment and delivery requirements.

Influenced cost saving measure of warehouse indirect materials that generated 73% cost saving value equivalent to $1.3K realized value in 2 years for a packing tape supply, the other has a realized cost saving value of 54.12% or ~$18.6k realized in 3 years, totaling around 874K Php saved.

Gained Asia Geography Recognition Award (Greater Asian Region) for stepping up into a regional role leadership in safety project management, deployed warehouse safety programs that addressed unsafe behavior practices and acts, minimizing injuries and safety accidents in the workplace.

Recognized as Intel Instructor for my outstanding contribution to successful proliferation of Logistics L.I.F.E (Living in an Injury-Free Environment) safety module training (Module 1 to 4) to all Logistics warehouse personnel, training was done annually beginning 2005-2008.

DC Warehouse Inventory Control Supervisor Jan 2001-Apr 2004

Supervised inventory control specialists in day to day inventory section business process fulfillment of inventory management /controls job requirements such as SAP cycle counts, inventory reconciliation as well as inventory disposition and movements driven by quarantine/hold, rework/rescreen, return materials and scrap.

Liaise with divisional and local planning, quality and reliability (Q&R), corporate and local Finance’s business directions pertaining to inventory management requirements.

Received Divisional Award for resolving long scrapping process of finished goods by influencing scrap process in worldwide Logistics resulting in scrapping productivity improvement from one month throughput time to 1 week scrapping throughput time.

Analyze actual inventory trends, performing inventory report extraction and comparison to forecasted customer backlog to address supply versus demand constraint and eventually alleviate customer orders, and liaise with supply planners and manufacturing on the needed supply to fulfill an order.

Lead DC Controls/High value Inventory (HVI) Forum and drive implementation of HVI awareness programs and several business process risk assessments injecting controls in finished goods warehousing business process.

Anchored corporate auditors in all site inventory control audits closing gaps and injecting controls to the warehouse business processes, resulting in passing a series of corporate and internal audits with flying colors.

DC Warehouse Inventory Controls Specialist Feb 1996-Dec 2000

Received Intel Corporate Award for outstanding contribution to successful resolution of Intel management letter requirements in the area of inventory and transportation controls, by flawlessly implementing 100% physical count of FG Warehouse inventory immediately after the physical inventory transfer from old building to new building, achieving acceptable clean Gross Unit Variance (GUV) level of less than 1%.

Received Outstanding Employee of the Year Award for my outstanding contribution to successful conversion of FG warehouse inventory from Legacy CRX to Logistics SAP systems achieving quick system stabilization of 2 wks versus 4 wks, zero delivery miss, 0 Defects per million (DPM) and was implemented at a least cost. This is an annual award given to deserving employee per department.

Attained outstanding performance rating in 3 consecutive years which resulted in promotions to next grade levels in 2 consecutive years.

Materials Specialist Sept 1995-Jan 1996

Produced output exceeding the required commitment per shift while maintaining good quality indicators.

Supported FG urgent lots delivery by receiving, processing lots and shipping to meet critical timelines.


De La Salle University-College of Saint Benilde May 2011-March 2012

Post-Baccalaureate Diploma -Supply Chain Management, Major in Logistics Operations

Polytechnic University of the Philippines June 1990- March 1994

Bachelor in Banking and Finance

Intel Technology Philippines Inc. 1995-2009

SAP Super User training, Managing at Intel; Manufacturing 101A; Transportation 101; Code of Conduct; Managing Through People; SMBWA; Managing Projects to Success; Situational Leadership; Effective Meeting; 7 Steps Problem Solving; Global export Compliance; Coaching Skills Workshop; Management and Leadership Expectations; Survival Statistics; Employee Relations and Labor Law; Ergonomics, Engineering Design; Customer Treat; Program Life Cycle PM; ISO9001/14K; Lean Workshop; Stakeholder management; Supply Chain Dynamics;, Customer Service and Telephone Etiquette Workshop, Manager/Supervisor Safety Training

Numonyx Philippines Inc. Feb 2010- March 2011

Code of Conduct; Info Security; Transition Change management; Beliefs & Behavior Workshop; Stress mgt.

Schneider Electric Apr 2012- present

Leading Individuals and Teams Training, Development Dimensions International; Stress management, Lean Training, Incoterms Web based training, FMEA, 8D, I2P, Customer trainings, Internal Quality Audit Training, QMS


Communication skills, good verbal and written communication skills

Proficient in MS applications

Good analytical skills

Problem Solving technique

Self-driven and results oriented

Organization skills

People development, motivational skills

DMAIC, Kaizen knowledgeable

Project management


Customer-centric skills


Corporate/ Geography/Divisional/Outstanding team Awards/Spontaneous/Extra Mile Awards received on:

Logistics Operational Excellence Achievement

Logistics Business Process Development/Systems Migration/Implementation

Warehouse Inventory Transfer

Successful Project Implementations

New Product Introductions

Regional Warehouses Safety Program Leadership/Implementation

Manager’s Feedback Excellence Award

Grand EHS Managers’ Award


Nickname : Fhe

Marital Status : Married

Birthday : March 7, 1973

Citizenship : Filipino

Languages : English and Filipino

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