Field Technician
Resume:
Jose L. Patino-Ramirez
Cedar Hill, Texas 75104
********@*****.***
Field Technician with 15 months of leak survey experience and two years of management experience. Have six years total of retail/customer service experience. Have an Associate’s Degree in Business Management.
EDUCATION:
Associates Degree, Business Management -- Minneapolis Community and Technical College, Minneapolis, Minnesota
January 2014 - May 2016
High School Diploma, General Studies -- Washburn Senior High school, Minneapolis, Minnesota
August 2009 - May, 2013
EXPERIENCE:
Field Technician: Leak Survey — Heath Consultants, Dallas, Texas
April 29, 2019 – Present
Read and translated indication and gap maps to figure out the areas that needed to be surveyed for leaks
Conducted leak surveys by using DPIR to investigate leak indications and gaps
Pinpointed leaks by finding highest sustained readings and properly indicating the migration patterns
Reported leak survey findings by drawing up leaks in indication phones and or in CM-PLUS
Trained new employees by showing them how to properly conduct leak surveys
Bilingual Retail Sales Consultant/ Restricted Key holder — Sprint, Minneapolis, Minnesota
September 2018 - March 2019
Reduced company churn by providing excellent service
Achieved composite sales goals of over 90%
Oversaw the store’s maintenance of and opening of new business accounts
Advised customers into opening new accounts with their family members saving them an average of $400 a year, while still achieving my premium account mix goal of 70%
Sales Associate/Assistant Manager – Finish line, Minneapolis, Minnesota
February 2015 - August 2018
Monitored the opening and closing of several retail operations
Coordinated the hiring and training of new employees
Supervised employees daily to make sure they achieved 100% of their sales goals
Resolved customer complaints and or concerns near 100% of the time
Planned the store’s schedule weekly
AWARDS & HONORS:
A Honor Roll
Washburn Senior High School 2014
• Having a 3.0 or higher GPA
Dean's List
Minneapolis Community and Technical College
2014, 2015, and 2016
• Having a GPA of 4.0 during the spring semester of 2014, 2015, and 2016.
SKILLS:
Bilingual speaker in English and Spanish
Proficient in computer use in programs such as Microsoft Word and Excel
Problem solving/Constructive feedback
Delegation/Mediation Skills
Self-starter
Goal setting/Decision making skills
Deadline oriented
Critical Observer
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