Support Software

Odell Taylor

* ***** ******, ********, ** *****

Cell: 212-***-****

Email:***************@*****.***

SUMMARY

Experienced and knowledgeable Informational Technology professional with 8+ years of experience seeking a tier-1 technical support or help desk role. Accurate, reliable, diligent and focused on the timely, quality completion of all IT support work orders and tickets. Works well under pressure and time constraints within high-volume environments. Excels at autonomous assignments or team-oriented projects. TECHNICAL & PROFESSIONAL SKILLS

Application Software Operating Systems Hardware

● Windows Server 2003 &

2007

● Microsoft Office 365

● VMWare Workstation

● Citrix

● Ghost Imaging Software

● Remote access/ SCCM

● Symantec Suites

● Adobe reader/ Editor

● Active Directory

● Windows XP

● Windows Vista

● Windows 7

● Win 10 OS

● Novice Linux

● Mac OSX

● Proper Cable and Power

Management

● Blackberry

Configurations/ Iphones

and Ipads

● Wi-Fi Security and

Configuration

● Testing network

connectivity

● Android Configuration

● Apple OS

● Printers/ Special Printers

● Scanners

● Mac/ Windows Laptops

EDUCATION & TRAINING

Nov 2019 A+ Certification from NYBI New York, NY

● A+ Training

Jan. 2012 Certificate of Completion in Information Technology Year Up New York, NY

● Provided hands-on skills development, Pace University credits, and corporate internship at leading New York City corporations.

● Acquired skills including but not limited to Information Technology, Business Communications, Professional Skills, and Business Math

Jan. 2008 Certificate in Automotive Technology Lincoln Technical Institute Queens, NY

● Earned a Certificate of Completion in Automotive Technology

● Awarded Certificate for Perfect Attendance throughout the program

● Courses taken included: Transmission and DriveLines, Brakes System, and Basic Electronics PROFESSIONAL EXPERIENCE

Lincoln Computer Services Feb 2019 - Present

Memorial Sloan Kettering Cancer Center - Field Service Technician

● Lead team of 4 for Win 10 upgrades. 200 PC’s

● Provide on-site and remote support for Microsoft desktop personal computers and MAC Odell Taylor

6 Alvin Street, Westwood, NJ 07675

Cell: 212-***-****

Email:***************@*****.***

● Provide help desk support, including analyzing and resolving end-user client issues

● Troubleshoot and resolve user issues across a broad range of client technologies

● Install new software and upgrade existing software

● Troubleshoot hardware problems and replace any inoperative hardware found

● Utilize manufacturer technical support lines to resolve support issues

● Support proprietary applications

● Re-image workstations and laptops using either SCCM, Ghost, or Acronis.

● Resolve hardware and software issues with Windows 7, Windows 10 OS, and MAC OS

● Resolve any software issues pertaining to Microsoft Office 365 (Excel, Word, PowerPoint, Outlook, Active Directory, GOP’s)

● Use of The Remedy Action Request System to track internal problems and user-reported issues

● Provide great customer service in the domain environment

● Troubleshoot, diagnose and repair and maintain printers

● Work on Desktop & Laptop imaging and deployment

TEK Systems

Mount Sinai Hospital – Audio Visual Technology Consultant Dec 2017 – July 2018

● Provided audio visual and Information Technology support to staff in the Hospital

● Setup and break down equipment before and after meetings

● Answer tickets requests by clients

● Help desk support

Carnegie Mellon University Aug 2016 – Nov 2016

Information Technology, multimedia, and Administrators duties

● Set up video conference between New York and Pittsburg campus

● Set up the server room with functioning connections

● Set up printers and computers for students to use

● Fax and copy important documents

● Help maintenance of campus in keeping it clean

Goldman Sachs

Consultant - Multimedia/Audiovisual and Information Technology Oct 2013 - Oct 2018

● Set up of Audio/video for conference meetings with multiple sites

● Setup and breakdown of microphones (boundary, hand held and lave)

● Provide technical support during meetings/conferences

● Initial setup of laptops (cloning PCs) and any other electronic devices

● Full setup and breakdown of desks (PC and Cisco phones)

● Help desk Support / Moving user equipment and configurations

● Trade floor IT support

JP Morgan Chase

Consultant Information Technology March 2012 – October 2014

● Provided technical support to high level executives, traders and support staff at various company sites within New York City

● Troubleshoot Blackberry Handheld devices (software and hardware) and activated new user accounts

● Installed hardware and software to user workstations (using Imaging software) Odell Taylor

6 Alvin Street, Westwood, NJ 07675

Cell: 212-***-****

Email:***************@*****.***

● Resolved technical issues for user workstations (network, printer, and application connectivity)

● Monitored an average of 25 trouble tickets on a weekly basis using ERC and responded in a prompt manner to ensure customer satisfaction

● Moving user equipment and configurations

● Trading floor IT support

VOLUNTEER & COMMUNITY SERVICE

Triumphant Full Gospel Assembly

Assistant, Food Pantry Services June 2005 – Present

● Assist pantry director in the distribution of food to community

● Assist with organization and maintenance of pantry

● Assist with the deliveries that came in.

Audio Technician June 2005 – Present

● Deliver and set up audio/visual equipment for conference-style events, including but not limited to video conferencing units, LCDs, and amplification systems

● Assist in the maintenance and repair of audio/visual and theatrical equipment

● Operate the sound system for services and special events under the direction of management

● Assist with inventory control of audio/visual equipment My Brother’s Keeper Incorporated (MBK) Service Organization June 2012 – Present Co-Founder/ member

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