Gemanie Grange

Brooklyn, NY ***** • 929-***-**** • ade0m7@r.postjobfree.com

Hard Skills:

• Video Edited Tech Tutorials, Podcast, Commentary & Advertisements using Adobe Premiere Pro

• Assemble PCs, install and configure operating system and application software

• Knowledge of tech products including video game trends, connected home lifestyle, tech accessories, TV technology and networking

• Currently a YouTube Gaming/Tech Content Creator with over 1,000,000 views

• Experience in retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Professional Experience

Estee Lauder Long Island City, NY

Global Desktop & MacBook Engineer Support Intern (February 2020 – Present)

• Led discussions with tech leads on the benefits and disadvantages with transferring from Windows to Mac

• Created and conducted a presentation to assist newly hired Field Service Engineers with company norms and technology they will be working with on a day to day

• Assisted as an IT Desktop Coordinator for the NY 2020 move project by moving selected print queue’s to offices in the NYC region and installing the drivers of the printers onto the server

• Troubleshoot and resolved complex issues in regard to Microsoft Teams, OneDrive, Skype for Business, and 0365 applications across multiple operating systems using ServiceNow

• Created and updated Knowledge Base articles to assist tech users globally

• Contacted and remotely assisted hundreds of users to enable one drive sync and file vault encryption to make working from home more secure during COVID-19

• Assisted in optimizing the employee experience by improving the end user overall experience through documentation and video editing

• Presented new ideas & recommendations to help benefit the company’s future after COVID-19 to ELC leadership via web conferencing

Target New York, NY

Tech Consultant (April 2020 – Present)

• Technology sales support

• Ability to adapt communication style to build trusting relationships with guests and influence tech solutions

• Ability to provide personalized tech solutions through guest engagement, product training, demo events and actively selling

Education

Year Up New York, New York, NY

(March 2019 – Feb 2020)

• Accruing 200+ hours of hands-on training in Information Technology as part of a one-year career development program that includes six months of college-level courses and professional training followed by a six-month internship

• Served as Operations Manager and managed the room set up, facilitated welcome, overview, and action items

• Hands on experience with disassembling and reassembling a computer & built a website using HTML & CSS within the time frame of 48 hours

New Visions Advanced Math & Science 3 High School, Brooklyn, NY

(August 2014 – June 2018)

• Graduated in 2018

• Completed Advance Placement English, Literature, & Environmental Science Courses

• Completed 8 Hours of community service

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