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Operations Manager

Charlotte, NC
August 01, 2020

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Robert A. Deasy, IV

Charlotte, NC ***** 412-***-****


Highly analytical professional with over 10 years’ experience in planning, establishing, and steering execution of day-to-day supply chain and logistics operational processes aimed at reducing costs and improving efficiency. Instrumental in developing and implementing standard and emergency operating procedures for receiving, handling, storage, and transportation of products/materials, while improving quality controls and adhering to organizational standards. Demonstrated success in designing, creating, and implementing safety and security programs to maintain strict compliance with local, state, and federal guidelines. Proven ability to lead, train, and mentor cross-functional teams for completing assigned projects within time and budgetary constraints and delivering world-class services to elevate customer satisfaction. Articulate communicator with credible history of cultivating collaborative partnerships with colleagues, executive management, vendors/suppliers, and key stakeholders to realize strategic business goals.

Areas of Expertise

•Strategic Analysis & Planning

•P&L & Operations Management

•Supply Chain & Logistics Processes

•Quality Assurance & Control

•Cost Containment & Reduction

•Warehousing & Transportation

•Team Training & Leadership

•Vendor & Supplier Partnerships

•Continuous Process Improvement


STUDIO DISPLAYS INC. – Pineville, NC (2018 to Present)

Logistics Manager

Plan, establish, and steer implementation of strategic supply chain and logistics initiatives for facilitating day-to-day operational processes. Attain shipping quotes to coordinate inbound/outbound freight for account managers. Cultivate and maintain positive relationships with 3rd party carriers for determining cost-effective routes of transportation. Craft comprehensive shipping reports and materials, including bills of lading, shipping labels, material handling agreements, and customs paperwork for international freight. Update real-time shipment tracking in inventory management system, as well as communicate shipments status to all account managers. Reconcile all pending inbound and outbound shipping invoices for payment, while ensuring accuracy of all bills of lading.

Key Achievements:

Accomplished savings of over $57K by reducing shipping vendor costs by 27% between 2018/19.

Reduced labor resources cost by 20% and accomplished savings of $43K for FY 2020 in contrast to 2019 by implementing “flow to work” concept in collaboration with warehouse team.

ESSENTRA PLC – Louisville, KY (2016 to 2017)

Operations Manager

Defined, determined, and implemented day-to-day operational processes, including pick, pack, and shipping initiatives for 320,000 sq. ft. industrial components warehouse by utilizing AS400 ERP. Led, trained, and mentored team of two area supervisors and 43 hourly associates for executing business critical tasks with keen focus on improving performance and productivity. Fostered and nurtured robust business partnerships with 3PL vendors, as well as created and negotiated contracts to secure cost savings in freight forwarding.

Key Achievements:

Achieved operational cost savings of $35.4K by spearheading various continuous improvement projects, as well as slashed vendor procurement expenditures by 15%.

Reduced monthly defects by 40% through execution of quality improvement initiatives, while conducting quality standard audits/investigations and maintaining adherence with 8D Reports, and executing.

AMAZON.COM INC. – Jeffersonville, IN (2012 to 2016)

Operations Manager

Conducted training programs to communicate safety and quality protocols, while managing performance and productivity of 380 hourly direct reports. Led, coached, and mentored three subordinate direct line supervisors for executing and managing day-to-day operational processes of outbound shipping department. Oversaw launch of 1.5M sq. ft. Fulfillment Center, while establishing new business relationships with 3PL carriers, including UPS and FedEx. Identified and resolved all work related issues, payroll discrepancies, and time off requests of associates in timely manner by collaborating with HR team.

Key Achievements:

Secured operational cost savings of over $587K per annum by overseeing continuous improvement and quality initiatives for reallocating available resources and labor.

Improved pick rates by 12% and reduced quality errors by 10% through implementation of continuous process improvement initiatives for picking department.

Ensured timely shipment of up to 24 scheduled freight trailer departures per day, as well as spearheaded expansion project for 2nd picking module and doubled inventory space of 1.5M sq. ft. distribution center.

Additional experience as Logistics Officer (2008 to 2012) at US Marine Corps – Camp Lejeune, NC


Bachelor of Science in Business, Hospitality, & Tourism Management

Virginia Tech – Blacksburg, VA

Professional Training & Certification:

Logistics Officer Course – US Marine Corps

Kaizen & Lean Six Sigma Continuous Improvement Training

Technical Skills:

MS Word MS Excel MS PowerPoint MS Access MS Project MS Outlook MS Publisher Google Docs Windows Operating System MAC Operating System Adobe PDF AS400 Oracle SAP Tableau Ascend TMS ExhibitForce (Event Management ERP System)

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