Cedar Park, TX 78613
SUMMARY OF QUALIFICATIONS
Ø 10 years’ experience of Medication management/prescription refills/obtaining prior authorization for medications and referrals as well as performing phlebotomy, administering intramuscular and subcutaneous injections, and point of care testing such as blood glucose and throat swabs. Certified Medial Assistant.
Ø 11 years’ experience of Excellent Customer Services, hospitality, Leadership, Staffing and Retail/Sales industries. Ø 11 years’ experience of leadership and management for the Facility, Oversees closely the front & Back desk operations. Maintain professional relationships with physicians and patients by assessing the needs and levels of satisfaction. Ø 11 years’ experience of administration, management & marketing. Demonstrate the ability to delegate and/or supervise, orient, hire, develop, train, coach, evaluate, discipline and direct reports. Ø 10 years’ experience Customer Service, Relationship Management, Support Microsoft Office 365 and Windows 10. Computer User Support Specialist Help desk and Data Entry, printer support, software and hardware troubleshooting. Desktop Support and Desktop Technician. Problem solving skills. Experience using Electronic Medical Records Software. EDUCATION AND CERTIFICATIONS
Ø 2010-2011 Aveda Institute of Austin: LICENSED ESTHETICIAN Ø 2000-2001 National Institute of Technology, Certified Medical Assistant Ø 1999-2002 Houston Community College in Houston, TX Ø 1995-1999 Elsik High School in Houston, TX
10/18 – Present Certified Medical Assistant (CMA) Cedar Park Regional Hospital/Family First Health Clinics Cedar Park, TX
Ø I can obtain and record patient medical histories, vitals, test results and other information for medical records while maintaining strict confidentiality. Verify patient information by interviewing patient and confirming purpose of visit. I complete records by recording patient examination, treatment and test results in the EMR. I prepare treatment rooms and ensure supplies are ready, order more when necessary. Assisting in Rooming Pt., Clinic Preparation and triages. In House Labs: CBC, UA, Immunizations (IM/SQ/TB), throat cultures. Ø I assist practitioners with medical procedures, examinations and other patient care. Counsel patients by transmitting physician’s orders and questions about procedures. Educate patients by providing medication and diet information and instructions, answer questions. Coordinating the daily administrative activities, including scheduling, and patient medical record maintenance. Updating and scanning patients' medical records, filling out insurance forms, handling correspondence, scheduling appointments as necessary for medication refills. I oversee Scheduling, Referrals, Insurance Authorize ICP9/ICD10 coadding, CPR certified, Schedule Radiology, Medical Records, and multitasking in front and back office check in check outs.
Ø I possess effective, positive, interpersonal, and customer relations skills via telephone and face-to-face interaction, practices positive customer. Prepares and administers medications as directed by the Physician; performs basic laboratory tests, EKGs as ordered or indicated and suture removal and dressing changes. I prepare, clean and maintain exam and treatment rooms, as well as supplies and equipment. I monitor controls of CLIA waived tests.
11/15 – 09/18 Executive Administrative Assistant Consulting America LLC. Houston, TX
Ø I coordinate Regional director's schedule, both business and personal, and update his/her calendar accordingly. Review expense reports of employees and prepare expense reports for the Regional Director. I update recurring meetings on calendar for Regional director and other department heads. Plan business travel arrangements and other travel associated activities including bookings, confirmations, and itineraries for employees.
Ø I can Interface with various levels of management along with other departments and individuals inside and outside the company. Handle and distribute any incoming and outgoing documents and mail. Maintain a positive and helpful attitude when greeting guests and direct them to appropriate person. I answer, screen and forward incoming calls. Drafts letters, reports, forms, and other documents using standard company procedures. Update and maintain electronic filing system with key resources and documentation including but not limited to the organizational chart, contact lists, share-point site, floorplan, etc. Operate office equipment including copy machines, fax machines, and word processors. Ø I have Strong interpersonal skills and the ability to work well with different teams across the organization, including interaction with regional offices. Time-management skills needed to plan, manage, and coordinate executive's activities and major functions. 09/08 – 10/15 Medical Assistant Lone Star Pediatric Cedar Park, TX
Ø I am responsible to maintain professional relationships with physicians and patients by assessing the needs and levels of satisfaction. I demonstrate a positive, friendly and courteous manner. Identify, measure and document or review problems, inefficiencies or deficiencies. Ø I ensure effective communication with the following individuals and groups: Patients and their families, Medical staff, Facility Contracts/Vendor Holders, Billing Company. I perform staff performance appraisals as required by policy. I establish an active process for identifying and recruiting staff. I review and verify credentials, training, and education of staff in cooperation with the credentialing service. I manage facilitate referrals to other medical providers and imaging facilities. I confirm and clarify accuracy of medical information provided by the guest, including but not limited to current medications, past medical history, and past surgical history. Ø I am responsible for performing basic laboratory procedures. I manage by phone or mail questions and requests from patients regarding their medical car. I keep appointments flowing smoothly to assure all patients are seen timely, and the physician's time is well-managed. I greet and escorts patient to treatment room. I obtain patient vital sign. I take patient's history for records. I able to promote favorable image of DOC with physicians, guests, hospitals, other physician offices, and general public. 08/06 – 04/08 Pediatrics Neuro-Surgery Clinic Lead Medical Assistant Dell Children’s Medical Center Austin, TX Ø I assist with treatments ordered by provider as supervised by provider or registered nurse. I perform select clinical duties. Interviews patients measures vital signs, and records information on patients' charts. I prepare treatment rooms for examination of patients. Ø I perform basic clerical duties including answering the phone, maintaining records, and filing. Implements and monitors patient care plans. I monitor, records and communicates patient condition as appropriate. I serve as a primary coordinator of all disciplines for well-coordinated patient care. Assesses and coordinates patient's discharge planning needs with members of the healthcare team. Ø I perform basic materials management functions to include ordering and stocking of supplies. I assist with maintaining a clean and orderly environment. I list all proper diagnoses and symptoms, as well as follow-up instructions and prescriptions, as indicated by the provider. I transcribe patient orders including, but not limited to, laboratory tests, radiology tests and medications. Ø I can travel from site to site. I provide counseling to patient, participant or their representative regarding pre-service requirements and instructions. I assist with coordination of activities related to insurance pre-certification/authorization. 09/01 – 07/06 Certified Medical Assistant (CMA) Sharpstown Medical Center Family Practice Houston, TX Ø I gather necessary demographic, insurance and clinical information from patient and enters appropriate database. Schedule follow up visits and procedures. Communicate with DOC pain management providers about guest questions and issues. I relay the answers to guests or facilitate an action item recommended by the pain management provider. Send and call in prescriptions to pharmacies. Cooperative work attitude toward co-employees, management, guests, visitors, and physicians.
Ø I prepare EMR templates for office visit with the DOC pain management physician and PA prior to the guest s office visit. Set up equipment for procedures including but not limited to drawing up local anesthetic and steroid into syringes and setting up an ultrasound machine. Provides a genuine welcome to guests as they enter DOC and leads hospitality efforts by maintaining a courteous, attentive, and professional manner. Obtain requested medical records, imaging reports, and labs.
Ø I administer medication under physician's direction and within scope of practice as demonstrated by completion of training and testing. I organize, and communicates at front desk, incoming phone calls, incoming and outgoing faxes. Performs other duties may include assisting with scheduling health education classes and off-site lab screening, preparing promotional material and distributing notification of these events. Ensures units and rooms are properly stocked and supplies are current and within expiration dates.